Returns & Exchanges

If you are not completely satisfied with a purchase or gift for any reason, please return it for a full refund. Return shipping and handling fees are free when you use the Merchandise Return label included in your order.We regret that we are unable to refund your original shipping charges unless the return was a result of our error.

♦ When you return your purchase to by mail within 60 days of purchase date, you will receive a full refund to your credit card for the price of the item(s).
♦ If we receive your item(s) within 61-90 days of purchase date or if they were paid with a Sephora Gift Card, eGift Certificate, or online store credit, you will receive a refund in the form of an online store credit for the item(s).
♦ Items received more than 90 days after the purchase date may not be returned by mail.
♦ is unable to offer exchanges by mail.

Here are two easy ways to return your items(s):

1. Returns by Mail

♦ Fill out both sides of the Return Form attached to the Order Summary and include the Return Form with your items(s). Include your name, e-mail address, and phone numbers so that we can contact you, if necessary.
♦ Package your return item in the manufacturer's product box and Sephora packaging (if available).
Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.
♦ Mail your return via United States Postal Service (USPS) using the pre-paid Merchandise Return Label.
♦ You will receive an email confirmation when your return is processed. Returns can be mailed to:

4622 Mercedes Drive
Belcamp, MD 21017

Lost your return label?

Download a printable, free, return label and tape it to the front of your box, here.

It takes up to 30 days to process the return and credit your account, or to issue an online store credit if you are a gift recipient. We will notify you via e-mail once your return has been processed. Please note that your financial institution will likely take approximately seven business days to reflect this transaction. If you have any questions about your return, please contact Customer Service.

2. Returns to Store Locations

Visit any free standing Sephora store to return your item(s).

♦ Please bring your Order Summary and Return Form with you, as well as the credit card you used to place your order.
♦ If you purchased with your JCPenney credit card, our free standing Sephora store will gladly offer a store credit or an exchange. To receive a full refund on your JCPenney card, please return your item(s) to a Sephora Inside JCPenney store.

Gift Returns

If you are returning a gift and do not want the refund to go to the purchaser, please call 1-877-SEPHORA (1-877-737-4672) to set-up the gift return under your account.

Check the "I am returning a gift" box on the back of your Return Form and indicate the reason for return as "5-Gift". Please fill out all the information on the Return Form. If you do not have an email address, leave it blank.

Your refund will be in the form of an online store credit that you can use at any time shopping on may also call us at 1-877-SEPHORA (1-877-737-4672) to redeem your online store credit.

Canadian Returns

See the Canadian Returns section of Customer Service or call 1-877-SEPHORA (1-877-737-4672) for instructions.

Sephora In-store Purchases & Sephora inside JCPenney Purchases

Sephora In-store Purchases & Sephora inside JCPenney purchases must be returned at a retail location.We do not accept mail returns for store merchandise.

Returned Purchase Confirmation Email

When the warehouse has received your return and it is ready to be processed, you will be receiving a Return Confirmation e-mail in your inbox. The e-mail contains the details of your return shipment as well as information about your refund. Please note that returns can take up to 30 days.

The Shipping Confirmation e-mail looks like this:

Dear Sephora Customer,

We would like to inform you that we have received the items you returned to Sephora from order #430585.

The items received are as follows:

2000-07-18 10:17:43.0 [Order #43069]

Item #      Qty.   Price         Amt          Description

395749     1      $40.00    $40.00      D&G Masculine Gift Set

Subtotal  $40.00
Tax          $0.00
Shipping   $.000 

Ground Shipping

TOTAL    $40.00

Shipping to:    Sephora Customer
                      10 ABC Street
                      Anytown, CA 94115

Giftwrap: No
Billing Summary:     Sephora Shopper
                              10 ABC Street
                              Anytown, CA 94115



Your return will be processed and your account credited within five business days. For products paid for by store credit, eGift Certificates, or received as gifts, you may receive your refund as a store credit. For products that are returned past the 60-day return policy (60 days after purchase), you will receive your refund as an online store credit. Online store credits are redeemable on and will be automatically applied to your next online order. For more information on how to redeem your store credit, please go to Customer Service on and click on Payment Methods.


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