Billing, Canceling, & Modifying Orders
Billing QuestionsFor your own security and protection, Sephora.com will pre-authorize the full amount of your purchase plus applicable sales tax and shipping to verify your billing address and credit card information. The pre-authorization will drop off from your account within 1-7 business days depending on your financial institution. Sephora.com will collect payment and post the actual amount of the purchase only when your order is shipped from our warehouse.
The Sephora charge will be listed on your credit card bill as:
SCI SEPHORA.COM along with the 877 number and the total amount charged.
If you have any questions about billing or charges to your account, please contact Sephora Customer Service immediately.
For Canadian purchases:Please see Canadian Billing Information or contact Sephora Customer Service
Order Status & Modifying OrdersBefore you place your order, you can view the contents and the total amount in your shopping basket. Once your order has been submitted successfully, the order will be in a "Placed" status. Your order is then "Sent to Warehouse," entering the shipping process almost immediately. The only time that you can cancel or modify your order is during "Placed" status.
Once your order has been "Sent to Warehouse," it has entered the shipping process and no further changes can be made. You can return your items free of charge for a credit to your account.
For more information on returns, please visit our Returns section.