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Sephora U.S. currently ships to the contiguous 48 U.S. states, Alaska, Hawaii, Puerto Rico, and to the following international locations: Germany, Japan, Netherlands, Norway, South Korea, and the United Kingdom.
Shipping to other international destinations and U.S territories (such as Guam) is unavailable at this time.
Guaranteed all-inclusive costs (no additional fees at delivery)
Germany: €10 EUR on orders over €75 EUR
Japan: ¥1,500 JPY on orders over ¥10,000 JPY
Netherlands: €10 EUR on orders over €75 EUR
Norway: kr100 NOK on orders over kr750 NOK
South Korea: ₩15,000 KRW on orders over ₩100,000 KRW
United Kingdom: £6 GBP on orders over £75 GBP
For orders under the stated threshold above the client pays the actual shipping cost, which will vary by country and order size.
Orders must be placed by 17:00 (5:00PM) GMT to start processing on the same day. If an order is placed after the deadline, it will be processed the next business day. All orders ship Monday - Friday, excluding federal holidays within the United States.
Certain items considered hazardous materials including aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, nail polish remover, etc.) are restricted to ground-only transport, due to air transportation restrictions and regulations. These items will not be eligible for international shipment.
For more information or questions, please email or call 1-877-SEPHORA (1-877-737-4672)
Monday – Friday: 6am – 9pm PST, Saturday and Sunday: 8am – 5pm PST
Return of Online Purchases by MailReturn shipping costs are paid by the purchaser and any shipping cost associated with the original order cannot be refunded.
Step 1: Fill out the Return Form on your packing slip.
Step 2: Contact Sephora Customer Service at 1.877.737.4672 to receive a Return Authorization (RA) number, return instructions, and return mailing address.
Step 3: Clearly print the return mailing address, including your RA number on your package and on your Return Form.
Step 4: Place your merchandise in the original shipping box. If the original packaging is not available, please use a sturdy box or padded envelope to prevent damage in transit. Return the package to us using the delivery service of your choice. You will receive an email confirmation when your return is processed.
Returns must be received within 60 days from the date of purchase.