What is the Beauty Insider Program?

The Beauty Insider Program is our free rewards program in the United States and Canada that lets you earn points on all your merchandise purchases and redeem on rewards (“Rewards”).

How do I earn Beauty Insider Points?

For every U.S. or Canadian dollar you spend (as applicable based on country of purchase) on merchandise at Sephora online, Sephora retail stores or in Sephora inside JCPenney stores, you receive one Beauty Insider point when you provide or check out with the email address that is registered to your Beauty Insider account. Visit the Terms and Conditions page to view full program rules.

Can I earn Beauty Insider points at Sephora inside JCPenney (U.S. Only)?

Yes! When purchasing items at Sephora inside JCPenney retail store locations, be sure to let our beauty experts know that you are a Beauty Insider by giving them your registered e-mail address. Beauty Insider clients that make a purchase at a Sephora inside JCPenney store will accrue Beauty Insider points. Purchases made at Sephora inside JCPenney stores count towards VIB and VIB Rouge status.

Can I earn Beauty Insider points on jcpenney.com?

At this time, purchases made on jcpenney.com are not eligible towards Beauty Insider points or VIB or VIB Rouge status.

Can I combine points from multiple accounts into a single account?

Yes! If you have more than one Beauty Insider account, please call customer service at 877-SEPHORA (1-877-737-4672) and we can assist you by combining your accounts.

What is My Beauty Bank?

Your Beauty Bank is where you can view your current point balance, as well as your point activity. To view your Beauty Bank balance online, simply log in to your online account.

What happens to my points when I return items?

Points will be deducted from your Beauty Bank when merchandise is returned that was originally purchased using your Beauty Insider account. It is possible your Beauty Bank could have a negative balance after merchandise is returned.

What happens to my Beauty Insider points if part of my order is cancelled?

Beauty Insider Points are awarded for all merchandise that is purchased. If an item is cancelled from your order, you will not receive Beauty Insider points for that item.

What happens to my Beauty Insider Reward if part of my order or entire order is cancelled?

Beauty Insider Rewards are shipped with merchandise orders. If the item that is cancelled from your order drops your Beauty Bank below the required points to redeem the reward, you will still receive the reward as long as other merchandise is being shipped. Points will be deducted from your Beauty Bank account for the reward. It is possible your Beauty Bank could have a negative balance if you do not have enough points in your account because of the item cancellation. If your entire order is cancelled, the Beauty Insider Reward will not ship because a merchandise purchase is required.

What happens to my samples, sample bag or other promotional items if part of my order or entire order is cancelled?

Samples, Sample Bags and all other promotional items are shipped with merchandise orders only. If part of your order is cancelled, the Samples, Sample Bag and/or other promotional items in your order will ship with your merchandise order. If your entire order is cancelled, the Samples, Sample Bag and other promotional items will not ship because a merchandise purchase is required.

What is the Beauty Insider Card?

The Beauty Insider Card is not a credit card, gift card or other prepaid or stored value card; it is a membership card for our free Rewards program. Points that you earn as part of the Beauty Insider Program are therefore not stored on the Beauty Insider Card. You do not need a Beauty Insider Card to shop at Sephora or to accumulate points in your Beauty Bank. To view your Beauty Insider card from a Smart Phone, download our app (iOS or Android) or log into your account from your mobile device. Your Beauty Insider Card is not transferable.

What is the Beauty Insider Rewards Bazaar?

Sephora may offer Rewards through the Beauty Insider Rewards Bazaar in exchange for a certain number of accrued Reward points ranging from 100 points to 50,000 reward points from time to time and at its sole discretion. The Rewards Bazaar offers are for a limited time, while supplies last, and provided on a first-come, first-served basis. Quantities of each Reward are limited and client must be a registered Beauty Insider in order to redeem Rewards Bazaar offers. Beauty Insider members may only redeem one of each reward per transaction and must have the sufficient number of Beauty Insider points available at time of redemption. Points will be deducted at time of redemption.

Rewards valued between 100 and 500 points may be available for redemption in stores without merchandise purchase, but require merchandise purchase if redeemed online. Rewards valued at 750+ points are offered online only, do not require a merchandise purchase, and are provided with free standard shipping. 750+ Rewards redeemed without a merchandise purchase are not eligible for free samples and cannot be used in conjunction with other promotion codes or discounts during checkout. Beauty Insider points will be re-credited if a 750+ point reward is canceled by Sephora.

Rewards are non-transferable, have no cash value (unless required by law) and cannot be exchanged, sold or returned. Sephora is not responsible for lost, stolen or damaged rewards. Sephora and Sephora brands are not responsible for any taxes incurred by clients or guests. Some rewards may only be available to residents of a particular country (e.g., U.S. only or Canada only). Employees of Sephora or SiJCP are not eligible to redeem any rewards valued at 750+ points. Rewards are subject to change, alteration, substitution, or termination by Sephora in its sole discretion at any time. See specific Reward offers for any additional terms and conditions.

What are Rewards?

Rewards are typically deluxe product samples. You are eligible to redeem a Reward from the Rewards Boutique if you have enough points in your Beauty Bank for that specific Reward. Rewards can be redeemed with a purchase of additional merchandise from Sephora online or in store.

Are there any limitations to the number of Rewards that I can redeem?

Due to limited quantities, you can only redeem one unit of any particular Reward.

How do I Redeem Rewards?

Once you have logged into your online Beauty Insider account, you will be able to add a Reward to your online basket from the Rewards Boutique or you can select from Rewards available during the checkout process. When shopping in store, you will see the Reward Boutique at the registers when you check out.

Can I return Rewards?

Unfortunately, Rewards may not be returned or exchanged for points or cash, for another product, gift card, or egift certificate.

How can I redeem my Birthday Gift?

All Beauty Insiders are eligible to redeem one birthday gift per year during the month of their birthday. To redeem in Sephora or Sephora inside JCPenney stores, provide a Cast Member with your registered Beauty Insider email address. No purchase is necessary when redeeming your gift in store. To redeem online, a merchandise purchase is required and the gift will be available at check out. Offer not valid on jcpenney.com. If it is your birthday month and you are having problems redeeming your gift online, please call customer service at 877-SEPHORA (1-877-737-4672). Substitutions may occur. Valid while supplies last. This offer is subject to change, alteration, or termination by Sephora at its sole discretion at any time.

What are Beauty Insider Store Events?

Beauty Insiders may receive invitations to Beauty Insider, VIB or VIB Rouge only events. Because space is limited at these events, prior registration is required. Please follow the instructions you received in your invitation email to register for the event. You will be asked to show your Beauty Insider Card at the event. If you do not have a card, please print out a copy of the email and take that along with you. We regret that space is limited to these events and that we may be unable to register you for the event once it reaches capacity.

How do I achieve VIB Status?

To achieve Very Important Beauty Insider status, spend $350 in a calendar year on merchandise purchased online, at Sephora stores, and Sephora inside JCPenney stores. Purchases made on jcpenney.com do not qualify toward VIB status. Visit the Terms and Conditions page to view full program rules.

How do I achieve VIB Rouge Status?

To achieve Very Important Beauty Insider Rouge status, spend $1,000 in a calendar year on merchandise purchased online, at Sephora stores, and Sephora inside JCPenney stores. Purchases made on jcpenney.com do not qualify toward VIB Rouge status. Visit the Terms and Conditions page to view full program rules.