customer service help
Orders & Returns
My Account Help
Beauty Advice & Offers
Play! By Sephora
You can order quickly and easily through Sephora.com.
To add items to your Shopping Basket, simply click on "Place in Basket" of the item you wish to buy.
To remove an item, check the box under the column labeled "Remove" and click "Recalculate" to see your new total.
To change the quantity of items, change the number in the box under the "Qty" column and click "Recalculate."
At this time, we only accept and deliver orders within the United States. You must be at least 13 years of age to make an online purchase. For more information, please see our Privacy Statement.here to reset your password.
Make sure to provide precise city, state, and zip code information. Remember to spell out the city to which you are shipping the order. Many times abbreviations, misspellings, and other typos can result in errors in this section. Your shipping address must be in the United States.
Sephora.com offers FREE STANDARD 3 DAY SHIPPING on all U.S. merchandise orders $50 and over (excluding taxes). For shipments totaling less than $50, there is a delivery charge of $5.95 for Standard 3 Day shipping or $5.95 for UPS Ground. Our standard shipping option is Standard 3 Day shipping. Orders over $50 always ship for free—no promotion code needed. Gift Cards and eGift Certificates do not apply. Select items considered Hazardous Materials do not qualify for Free Standard 3 Day Shipping and must be shipped Ground.
You can add, edit, or delete shipping addresses while you are in this step of the checkout process.
Gift Cards and eGift Certificates do not apply. Select items considered Hazardous Materials do not qualify for Free Standard 3 Day Shipping and must be shipped Ground.
After entering the "ship to" addresses, you can select a shipment method for your order. Delivery charges will be applied according to your selection.
You have the option of no gift packaging (products are wrapped in tissue paper and delivered in a durable cardboard box, our signature black-and-white Sephora gift box ($4 per order) or a black nylon satchel with a red cord drawstring ($2 per order). Just select the option that best fits your needs.
If you're sending a gift, be sure to check the box marked "Gift Order." This will ensure that your order is processed appropriately. Prices are NOT included in the packing slip for your order.
You can also add a personalized gift message to your order. A gift card will be included in your order.
If you have an online store credit with Sephora.com, it will be automatically used towards your order as the first payment method. The remaining balance can be paid for by credit card or eGift Certificate.
You can store multiple credit cards to use for your Sephora.com purchase. During this step in the checkout process, you can add, edit, or delete your information. Select one credit card for the payment of your order.
You can use up to three eGift Certificates towards the purchase of your order. Remaining balances will be stored and can be used towards a later purchase. Only one promotional code can be used towards an order. Promotional code cannot be combined or redeemed for cash or credit.
If you have a promotional code, you can enter the code at this time. The promotional offer will appear automatically into your shopping basket at the Order Confirm page.
The order confirmation e-mail looks like this:
Dear Sephora Customer,
Thanks for your order! Your confirmation number is 1109241376.
We've sent your order to our warehouse.
What happens next:
• Your beauty products will be shipped within 1 to 2 business days.
• If you ordered a Sephora Gift Card, it will be sent separately from any merchandise that may have been ordered. • If you purchased a sephora.com eGift Certificate, the recipient will receive it via email within 24 hours.
At www.sephora.com, you can always check your order status by clicking on the My Account link located at the top of every page. After signing in, your most recent order status will appear on the Order Status page.
Your order reads as follows:
01/18/2012 10:23:04 Order #: 1109241376
Ship to: Sephora Customer
10 ABC Street
Anytown, CA 94115
Giftwrap: No Gift Packaging
Item# Qty Price Amt Description
1317841 1 $32.00 $32.00 Bobbi Brown/Creamy Concealer Kit/Warm Beige
1287432 2 $22.00 $44.00 Bobbi Brown/Long-Wear Gel Eyeliner/Espresso Ink
1355908 1 $0.00 $0.00 Sample/Super by Perricone Super Bright Eyed with Melon - 0.01 oz
891879 1 $0.00 $0.00 Sample/Ole Henriksen Truth Serum Collagen Booster - 0.05 oz
1345701 1 $0.00 $0.00 Sample/Clarins One-Step Gentle Exfoliating Facial Cleanser - 0.17 oz
1383405 1 $0.00 $0.00 FREE 100-POINT PERK/Dolce & Gabbana The One - 0.17 oz
Merchandise Total: $76.00
Gift Wrap Total: $0.00
Order Total: $82.46
Charge to Credit Card : $82.46
10 ABC Street
Anytown, CA 94115
We can't wait for you or your gift recipient to receive your beauty delivery from Sephora.
Thank you again for shopping with us!
The Sephora Team