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Beauty Questions
Visit our BeautyTalk community section by clicking on the "Advice" tab located on the top navigation menu. There, you can ask questions, search for answers, and get recommendations and advice from Sephora experts and fellow shoppers.

Find a Sephora in JCPenney Location
Sephora products are available in JCPenney retail stores nationwide. Please consult our Store Locator to find the nearest Sephora inside JCPenney to you.

Billing Questions
For questions regarding a Sephora.com purchase, you will need to contact our client service department. Call 1-877-SEPHORA (1-877-737-4672) for immediate assistance.
For questions regarding a Sephora retail store purchase, you will need to contact the store directly. See our store locations for contact information.

Sephora.com & jcp.com Accounts
Sephora.com and jcp.com are a partnership bringing JCPenney customers an enhanced shopping experience and a broader selection. However, they are separate companies bound by separate privacy policies, which is why you are required to create separate accounts.

jcp.com & Sephora.com Returns
Sephora does not accept returns of JCPenney merchandise. All Sephora.com orders include a free merchandise return label. We ask that you send only Sephora merchandise back to our returns department. We are not responsible for non-Sephora items returned to our returns department. Read our simple instructions on how to return an item.

JCPenney Promotion Details
At this time, JCPenney promotions are not redeemable for Sephora purchases.

JCPenney Credit Cards
Sephora now accepts your JCPenney credit card for purchases Sephora.com. Just select JCPenney as your credit card type on the billing section of checkout. All terms and conditions associated with the JCPenney credit card apply when you use it on Sephora.com. For information on your JCPenney credit card, please refer to www.jcp.com. For specific details on the Sephora.com ordering process, please click here.

Please note that you only receive a return refund to your JCPenney credit card when you return the item to Sephora.com through the mail or you return the item to a JCPenney retail store that carries Sephora products. For a list of stores, click here. Our Sephora Retail stores will not be able to process a refund to your JCPenney credit card at this time.

JCPenney Gift Card
At this time, we are unable to accept JCPenney gift cards for purchases on www.sephora.com

Returns & Exchanging Purchases
We'll gladly accept returns for any Sephora.com products upon receiving your items within 60 days of the PURCHASE date. To ensure a timely refund to your account, please return items immediately upon deciding that you do not want them. Return shipping and handling fees are free to our customers. We regret that we do not refund original shipping costs with the return.

Email Subscriptions
To subscribe to Sephora.com e-mails you will need to sign up for a Sephora.com account with your e-mail address. During the registration process, you will have the option to subscribe to various e-mails from Sephora. If you already have an account, please sign in and use My Account to subscribe to Sephora.com emails. These e-mail updates provide you with the latest beauty trends and product information.

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