customer service help
Orders & Returns
My Account Help
Beauty Advice & Offers
Play! By Sephora
Billing & Orders
How can I find the status of my order?
You can find the status of a particular order and view your order history on the order status tracking page.
Credit Card Trouble
I am having trouble with my credit card information for my online order.
If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card and matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current and valid. After validating the information you've entered and an error message is received a second attempt, call 1-877-SEPHORA or contact your financial institution for further assistance.
Out of Stock Products
How do I know when an item will be restocked online or stocked in stores?
Some pages have an "email me" feature that lets us notify you when your product is back! If the product says "coming soon" or "temporarily out of stock," come visit us again.