Review Guidelines
We want to know what you think of the products you've tried, bought, know, and love.
When writing your review, please consider the following guidelines:
- Focus on the product and your individual experience using it
- Provide details about why you like or dislike a product
- All submitted reviews are read by our moderators and are subject to the terms set forth in our Terms of Use
We reserve the right not to post your review or to withdraw any posted review for any reason. Your review will be excluded if it violates review guidelines or contains any of the following types of content:
- Obscenities, discriminatory language, or other language not suitable for a public forum
- Advertisements, "spam" content, or references to other products, offers, or websites
- Any content or materials which you do not own or for which you have not secured all necessary rights
- Email addresses, URLs (Sephora.com ok), phone numbers, physical addresses, or other forms of contact information
- Critical comments about other reviews posted on the page or their authors
- Discussion of medical conditions or claims of medical effectiveness
In addition, if you wish to share feedback with us about product selection, pricing, ordering, delivery, or other customer service issues, please contact us directly. Do not submit this feedback through a product review.
Otherwise, feel free to review as many products as you wish!
Product Q&A Guidelines
Got a beauty Q? Just ask!
When asking a question, please consider the following guidelines:
- Focus on the product and your individual question about it .
- Provide relevant details that might help others answer your question such as, skin tone, eye color, hair texture or desired look. For example, "I have short eyelashes. Will this mascara be lengthening enough for me?" All submitted questions are read by our moderators and are subject to the terms set forth in our Terms of Use.
You can also share your beauty smarts and submit answers to others' questions.
When answering a question, please consider the following guidelines:
- Focus on the product and your individual experience using it
- Provide details that are relevant to the question being asked
- All submitted answers are read by our moderators and are subject to the terms set forth in our Terms of Use
We reserve the right not to post any question or answer or to withdraw any posted question or answer for any reason. Your question or answer will not be posted if it violates the guidelines provided, or if it contains any of the following types of content:
- Obscenities, discriminatory language, or other language not suitable for a public forum
- Advertisements, "spam" content, or references to other products, offers, or websites
- Any content or materials which you do not own or for which you have not secured all necessary rights
- Email addresses, URLs (Sephora.com ok), phone numbers, physical addresses, or other forms of contact information
- Critical comments about other reviews posted on the page or their authors
- Discussion of medical conditions or claims of medical effectiveness
In addition, if you wish to share feedback with us about product selection, pricing, ordering, delivery, or other customer service issues, please contact us directly. Do not submit this feedback through a product review.
Now, ask and answer away!
Photo & Video Guidelines
When posting a picture, please consider the following guidelines:
- Pictures must be related to the product you are reviewing.
- Pictures must be in BMP, PNG, GIF or JPEG format and be in focus.
- File size must be 2 MB or less.
- Pictures must be at least 60 pixels tall.
- Pictures must be at least 60 pixels wide.
- Objectionable pictures will be rejected.
- By uploading any pictures, you grant Sephora a worldwide, perpetual, irrevocable, royalty-free, sublicenseable, and transferable right and license to display your picture on Sephora's website and to use it in accordance with the Terms of Use.
- All pictures are seen by our moderators and are subject to the terms set forth in our Terms of Use.
- Be sure that your picture does not contain any visible logos, drawings, cartoons, photographs, pictures, phrases, or trademarks (other than those of Sephora) or other content or materials which you do not own or for which you have not secured all necessary rights.
- Be sure you are the only person in the picture or that you have obtained all necessary permissions from any other individuals in the picture.
- Do not submit any picture unless you have taken the picture yourself or have obtained the necessary rights from the person who took the picture.
When posting a video, please consider the following guidelines:
- Focus on the product and your individual experience using it. Make sure your video is related to the product.
- Videos must be hosted on either YouTube or Google Video and be in focus and of good audio/visual clarity.
- Videos must be under 5 minutes in length.
- Objectionable videos will be rejected, along with your review.
- By uploading any videos, you grant Sephora a worldwide, perpetual, irrevocable, royalty-free, sublicenseable, and transferable right and license to display your video on Sephora's website and to use it in accordance with the Terms of Use.
- All videos are viewed by our moderators and are subject to the terms set forth in our Terms of Use.
- Be sure that your video does not contain any visible logos, drawings, cartoons, photographs, pictures, phrases, or trademarks (other than those of Sephora) or other content or materials which you do not own or for which you have not secured all necessary rights.
- Be sure you are the only person in the video or that you have obtained all necessary permissions from any other individuals in the video.
- Do not submit any video unless you have shot the video yourself or have obtained the necessary rights from the person who shot the video.
- Do not include music in your video.
We reserve the right not to post or to withdraw your posted picture or video for any reason. Your picture or video will not be posted if it violates the guidelines provided, or if it contains any of the following types of content:
- Obscenities, discriminatory language, or other language not suitable for a public forum
- Advertisements, "spam" content, or references to other products, offers, or websites
- Email addresses, URLs (Sephora.com ok), phone numbers, physical addresses, or other forms of contact information
- Critical comments about other reviews posted on the page or their authors
- Images of medical conditions or claims on medical effectiveness
Terms of Use
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