GIFT CARDS & eGIFT CARDS FAQs

What is the difference between a Gift Card, an eGift Card, and an eGift Certificate?

Gift Cards are physical cards that have a 16-digit gift card number, and an 8-digit PIN number. They can be ordered on our U.S. website or on our U.S. mobile app and shipped to the recipient, or purchased in U.S. and Canada Sephora stores or from authorized retailers. Gift Cards can be used to pay for merchandise orders placed online, on our mobile app, in U.S. and Canada Sephora stores, and at Sephora inside JCPenney stores. If a Gift Card is redeemed at a Sephora inside JCPenney store, it must have been originally purchased in the U.S.

eGift Cards are virtual cards that have a 16-digit gift card number, and an 8-digit PIN number. They are available for purchase online, on our mobile app, and from authorized retailers, including Cashstar, a third party gift card vendor we use for eGift Card transactions. The gift recipient must have an email address and web access in order to receive an eGift Card. eGift Cards can be used to pay for merchandise orders placed online, on our mobile app, in U.S. and Canada Sephora stores, and at Sephora inside JCPenney stores.

eGift Certificates are no longer available for sale and can only be used by calling Customer Service at 1-877-Sephora. They have an 8-digit alphanumeric code (no PIN).

All Sephora Gift cards, eGift Cards and eGift Certificates should be treated like cash: they cannot be replaced if lost, stolen, altered or destroyed. Sephora Gift Cards, eGift Cards and eGift Certificates have no expiration date and cannot be redeemed or exchanged for cash (except as required by law). No fees will be charged against the unused balance of the gift cards. Please click here to view the Gift Card Terms and Conditions.

What is a Beauty Studio Gift Card?

We no longer sell Beauty Studio Gift Cards, but Beauty Studio Gift Cards can still be redeemed in U.S. and Canada Sephora stores. A Beauty Studio Gift Card is just like a classic Sephora Gift Card, except it should be used towards your $50 merchandise purchase when you (or your gift recipient) receive a complimentary 45-minute Custom Makeover. The Beauty Studio Gift Card recipient must call the store or visit Sephora.com/beautystudio to book an appointment for a Custom Makeover. The Beauty Studio Gift Card should be redeemed for merchandise at the time of the service. If the Gift Card is not present, you will need to use another form of payment for the $50 minimum purchase. You may also redeem your Beauty Studio Gift Card on a merchandise purchase online or on mobile app – however, the complimentary Custom Makeover is only available when the Beauty Studio Gift Card is redeemed in a U.S. or Canada Sephora store. In addition, although we are no longer selling Beauty Studio Gift Cards, any $50 Gift Card can be used towards the $50 merchandise purchase requirement to receive a complimentary 45-minute Customer Makeover. Learn about our Beauty Studio Services here.

What is a Beauty Studio eGift Card?

We no longer sell Beauty Studio eGift Cards, but Beauty Studio eGift Cards can still be used towards your $50 merchandise purchase when you (or your gift recipient) receive a complimentary 45-minute Custom Makeover. The Beauty Studio eGift Card recipient must call the store or visit Sephora.com/beautystudio to book an appointment for a Custom Makeover. The Beauty Studio eGift Card should be redeemed for merchandise at the time of the service. If the eGift Card is not present, you will need to use another form of payment for the $50 minimum purchase. You may also redeem your Beauty Studio eGift Card on a merchandise purchase online or on our mobile app – however, the complimentary Custom Makeover is only available when the Beauty Studio eGift Card is redeemed in a U.S. or Canada Sephora store. In addition, although we are no longer selling Beauty Studio Gift Cards, any $50 Gift or eGift Card can be used towards the $50 merchandise purchase requirement to receive a complimentary 45-minute Customer Makeover. Learn about our Beauty Studio Services here.

When & where can I use my Beauty Studio Gift Card and eGift Card?

Our Beauty Studio Custom Makeovers are currently only offered in U.S. and Canada Sephora stores. When you (or your gift recipient) receive your complimentary 45-minute Custom Makeover, you can use the $50 Beauty Studio Gift Card or eGift Card towards a $50 merchandise purchase. You may also redeem your Beauty Studio Gift Card or eGift Card for merchandise purchases online or on our mobile app – however, the complimentary Custom Makeover is only available when the Beauty Studio Gift Card or eGift Card is redeemed in a U.S. or Canada Sephora store.

Where can I use my Gift Cards, eGift Cards & eGift Certificates?

You can redeem your Gift Cards, eGift Cards & eGift Certificates in the following locations:

Plastic Gift Card eGift Card Plastic Beauty Studio Gift Card Beauty Studio eGift Card eGift Certificate
Sephora.com
Sephora.ca
Sephora.com
Sephora.ca
Sephora.com*
Sephora.ca*
Sephora.com*
Sephora.ca*
You must call 1-877-SEPHORA to use your eGift Certificate in the United States only.
Sephora Mobile App Sephora Mobile App Sephora Mobile App* Sephora Mobile App*
U.S. & Canada Sephora Stores U.S. & Canada Sephora Stores** U.S. & Canada Sephora Stores U.S. & Canada Sephora Stores**
Sephora inside JCPenny Stores (gift card must have been purchased in U.S.) Sephora inside JCPenny Stores (gift card must have been purchased in U.S.)
*Note: You can redeem the Beauty Studio Gift Card or eGift Card online or on our mobile app for merchandise sold in the U.S. – however, the complimentary Custom Makeover is only available when the Beauty Studio Gift Card or eGift Card is redeemed in a U.S. or Canada Sephora store.

** eGift Cards purchased in USD are redeemable for merchandise purchases in U.S. Sephora stores but not Canada Sephora stores.

How do I check my Gift Card, eGift Card or eGift Certificate balance?

There are four ways to check your Gift Card oe eGift Card balance:

  1. Online via Desktop Computer:Sign into your Account and click on your name for your account on the upper left-hand side of the page. From the My Account page, locate the Payments & Credits section and use the link to check your balance on the Gift Card.
  2. Online:Click here to view our Gift Card page at Sephora.com. There is a section to check the balance at the bottom of the page.
  3. By Phone: Call 1-888-860-7897.
  4. In Store: A Cast Member can check the balance for you for Gift Card or eGift Cards (for U.S. stores) (if you have a print out or your mobile device).

Where do I enter the Gift Card or eGift Card number?

Enter the Gift Card or eGift Card number in the “Payment” section on the Checkout page.

I entered my gift card information. Why is it still asking for my credit card?

Your Gift Card, eGift Card, or eGift Certificate may not cover the full order total, which can include sales tax, shipping fees, or the difference of the order. Gift/eGift card funds will be applied to your order total first, and any remaining amount will be covered by your credit card. On the Confirmation Order page, be sure to review the payment information and total charge of your order to confirm all details are correct.

How are returns & credits handled?

If you would like to return an item that was purchased by a Sephora Gift Card, eGift Card, or eGift Certificate, your refund will be credited to either an online credit (if returned by mail) or another Gift Card (if returned in store). Any funds charged to a credit card will be automatically credited to the same card. If you do not have a receipt and your merchandise is returned in a store, you will receive a merchandise store credit.

Can I add value to an existing Gift Card, eGift Card or eGift Certificate?

At this time, you can only add funds to an existing Gift Card by going to a Sephora retail store location if the Gift Card was purchased at a Sephora store, on our website, or on our mobile app. You cannot add value to eGift Cards or eGift Certificates.

How can I purchase multiple gift cards?

At this time there is a one gift card limit per online order. To purchase multiple gift cards online, please call our Customer Service at 1-877-SEPHORA. You can also visit a Sephora store to purchase multiple gift cards.

Can I buy a Sephora Gift Card for Canadian stores?

You can buy Sephora Gift Cards that are valid in Canada from our Canadian stores. These Gift Cards are redeemable for merchandise purchases in U.S. and Canada stores, on our website, or on mobile app.

Can I use my U.S. Sephora Gift Card in Canadian stores?

Yes. Sephora Gift Cards purchased in the U.S. are redeemable for merchandise purchases in Canadian stores.

How does the exchange rate affect my Gift Card?

The daily exchange rate will determine the value of your Canadian Gift Card if used in U.S. and the value of your U.S. Gift Card if used in Canada.

Can I use my eGift Card in Canada stores?

Only eGift Cards purchased in CAD are redeemable for merchandise purchases in Canada stores.

How can I add my Gift Card or eGift Card to Wallet? (eGift Certificates cannot be added to Wallet.)

  1. Go to https://sephora-m.cashstar.com/plastic/add/.
  2. Enter the Card Number and PIN from your gift card.
  3. Enter your valid email address and select “Submit”.
  4. Enter your phone number and select “Text Me My Pass”.
  5. Your Gift Card will be texted to your iPhone.
  6. Click on the Gift Card text and add the Gift Card to your Wallet by selecting “Add” in the upper right corner.
  7. Open Wallet to view your Sephora Gift Card in Wallet.

Now you can easily store your gift card information on your mobile device. As you use your gift card, the balance will be updated to reflect your current balance.

I have added my Gift Card to Wallet, and I have made a purchase, but I don't see the balance updating. How do I get my balance to update?

Flip the Gift Card pass and drag down on the card to refresh your gift card balance.

Can multiple people save the same gift card to their Wallet?

Yes, the same Gift Card can be saved to Wallet on different phones. Note: Gift Cards have cash value and should be safeguarded as such.

Where can I find information on Gift Card terms and conditions?

Please click here to view the Gift Card Terms and Conditions.