How do I qualify for free shipping?
Sephora.com offers FREE STANDARD 3 DAY SHIPPING on all U.S. merchandise orders $50 and over (excluding taxes). For shipments totaling less than $50, there is a delivery charge of $5.95 for Standard 3 Day shipping or $5.95 for UPS Ground. Our standard shipping option is Standard 3 Day shipping. Gift Cards and eGift Certificates do not apply. Select items considered hazardous materials are restricted and do not qualify for Free Standard 3 Day shipping and must be shipped ground.
I am having trouble with my shipping address.
Helpful tip: Go to USPS.com and click on Find Zip Codes. You can enter the first line of your street address, city, and state, and USPS will return the standard zip code and correct entry of your city, state, zip combination.
Can I ship internationally?
Yes, Sephora ships internationally at this time.
For other destinations, please visit our International Shipping information page for details.
Why has my shipment been split into multiple shipments?
To better service our clients, we use merchandise inventory from all our Sephora warehouses across the country. You will receive multiple shipments when your order is being fulfilled by multiple warehouse locations. Multiple shipments are only available for U.S. Sephora.com orders, excluding PLAY! by SEPHORA orders, and are not available on orders placed at Sephora inside JCPenney, in Canada or internationally. You will receive notification via email when your order is being split into multiple shipments.
What happens to my shipping fee if my order is split into multiple shipments?
If you met the $50 minimum free shipping threshold when your order was placed and your order is split into multiple shipments, all the shipments will ship for free.