FLASH Shipping Information (US)
Orders must be placed by 3pm in order to ship same day (12pm for 1 day shipping orders). If an order is placed after the deadlines, it will be processed the next business day.
|Shipping Method||Costs||Total Delivery Time
(including processing time)
Unlimited 2 Day Shipping
|FREE||2 business days|
1 Day Shipping
||1–2 business days|
|Ground (Select Fragrance, Nail and Other Restricted Items)*||FREE||2–8 business days|
|USPS Priority||FREE||2–5 business days|
|Gift Cards||FREE||3–5 business days|
*Learn More about Restricted Hazardous Items
Orders to be shipped to Hawaii, Alaska, Puerto Rico, International countries, or P.O. Box or APO/FPO addresses do not quality for Flash 2 Day shipping. We offer USPS (Priority), 2 Day and 1 Day shipping services only. Also, any orders that include restricted items must be shipped ground and also do not qualify for expedited shipping.
Multiple Shipping Addresses
At this time, we can only ship to one address per order. To ship to multiple addresses, call Customer Service for assistance at 1-877-SEPHORA (1-877-737-4672).
Restricted Hazardous Items
Certain items considered hazardous materials including aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, nail polish remover, etc.) are restricted and required by the U.S. Department of Transportation to be shipped by ground-only transport, due to air transport restrictions and regulations. For these shipments, we recommend Ground at $5.95 if orders are under $50. For P.O. Box addresses, USPS Ground (Parcel Post) is the only shipping method available. Regrettably, these items cannot be shipped to Hawaii, Alaska, or Puerto Rico.
Business Days & Holidays
All orders ship Monday - Friday, excluding federal holidays within the United States. For Standard 3 Day shipping, 2 Day and 1 Day shipping: orders must be placed by 3pm in order to ship same day (12pm for 1 day shipping orders) to be processed on the same business day otherwise it will be processed the next day.
Packages do not ship from our distribution centers on the following holidays (UPS orders only):
- New Year's Day
- Martin Luther King Jr. Day
- President's Day
- Memorial Day
- 4th of July
- Labor Day
For packages shipping to Hawaii & Alaska, P.O. Boxes and APO/FPO/DPO Military Addresses using USPS Priority there are additional holidays in which packages do not ship from our distribution centers including: Martin Luther King Jr. Day, President's Day, Columbus Day, and Veteran's Day.
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail. To track an order on Sephora.com, visit the My Account area. You will need to sign in to access your account information. You may also call Sephora's Customer Service at 1- 877-SEPHORA (1-877-737-4672). to track your order.
For more information or questions, please email or call 1- 877-SEPHORA (1-877-737-4672).
Monday – Friday: 6am – 9pm PST, Saturday and Sunday: 8am – 5pm PST