Card Issuer

Sephora Gift Cards, eGift Cards, eGift Certificates, and Promotional Cards issued in the U.S. are issued by LGCS Inc., a Florida corporation, which is the sole legal obligor to the cardholder. Neither Sephora USA, Inc. nor any of its subsidiaries or affiliates (including Sephora Beauty Canada, Inc.) other than LGCS Inc. shall be liable to a cardholder with respect to Gift Cards, eGift Cards, eGift Certificates, and Promotional Cards issued in the U.S.

Sephora Gift Cards, eGift Cards, eGift Certificates, and Promotional Cards issued in Canada are issued by Sephora Beauty Canada, Inc. which is the sole legal obligor to the cardholder. Neither Sephora USA, Inc. nor any of its subsidiaries or affiliates shall be liable to a cardholder with respect to Gift Cards, eGift Cards, eGift Certificates, and Promotional Cards issued in Canada.

Buying a Sephora Gift Card or eGift Card

You can purchase Sephora Gift Cards at any Sephora store in the U.S. and Canada, online at Sephora.com in the U.S., from our U.S. mobile app, through customer service at 1-877-SEPHORA, at Sephora inside JCPenney Stores or from authorized retailers. Sephora eGift Cards are distributed by CashStar, Inc. and can be purchased online, on our mobile app, through customer service at 1-877-SEPHORA, or from authorized online retailers. Sephora will only honor Gift Cards and eGift Cards purchased through our stores, website, mobile app, and authorized retailers. You cannot use a Sephora Gift Card, eGift Card, or eGift Certificate to purchase Gift Cards or eGift Cards. All sales of Gift Cards and eGift Cards are non-refundable and are final.

Using a Sephora Gift Card, eGift Card or eGift Certificate

A Sephora Gift Card, eGift Card, or eGift Certificate should be treated like cash: they cannot be replaced if lost or stolen. Sephora Gift Cards, eGift Cards, and eGift Certificates have no expiration date, are not charged any fees against the unused balance, cannot be redeemed or exchanged for cash (except as required by law). Gift Cards are redeemable for merchandise purchases online, on our mobile app, in U.S. and Canada Sephora stores and at Sephora inside JCPenney Stores. eGift Cards can be used online, on our mobile app, in U.S. Sephora stores and at Sephora inside JCPenney stores. eGift Cards purchased in USD are redeemable for merchandise purchases in U.S. Sephora stores but not Canada Sephora stores. eGift Certificates can only be used by contacting Customer Service at 1-877-SEPHORA. You can use up to two Gift Cards, eGift Cards and/or eGift Certificates per online order. You can use up to ten Gift Cards, eGift Cards, and/or eGift Certificates per online order by contacting Customer Service at 1-877-SEPHORA. If the amount of the order exceeds the amount of the Gift Card, eGift Card, or eGift Certificate, the recipient must pay for the balance of the order. If the amount of the order is less than the balance of the Gift Card, eGift Card, or eGift Certificate, the difference will be available to the recipient for future redemption. If any online credit is available to the recipient, then the online credit will automatically be applied first.

How to Redeem a Sephora Gift Card or eGift Card Online

Sephora Gift Cards and eGift Cards have a 16-digit gift card code, and an 8-digit PIN number. To redeem online, just follow these easy steps:

Step 1 (for plastic Gift Cards only)

Using a coin or fingernail, scratch off the foil covering the 8-digit gift card PIN number. This is located on the back of the Gift Card, in the right corner.

Step 2

On the Checkout page in the Payment section, enter your Gift Card number and PIN number.

Step 3

Hit the “Save & Continue” button in lower right corner of the Payment area. You will see the Gift Card amount deducted from your total order on the right side of the page.

Finding your gift card and PIN numbers for Gift Cards and eGift Cards.

Finding your Gift Card PIN Number:
eGift Cards

Using a Sephora eGift Certificate

We no longer sell eGift Certificates. If you have an eGift Certificate, they do not expire and can be redeemed by calling Customer Service at 1-877-SEPHORA.

Gift Card, eGift Card and eGift Certificate FAQs

Please click here to view the Gift Card, eGift Card & eGift Certificate FAQs.

Sephora Store Merchandise Credit

White U.S. Store Merchandise Credits cannot be used online or on our mobile app at this time. They are only accepted in U.S. stores for merchandise purchases.

Sephora Promotional Card

Promotional Cards are clearly marked “Promotional” on the face of the card and are not available for purchase. Your use of the Promotional Card constitutes acceptance of these terms and conditions, which may change at any time.

Expiration of a Promotional Card

Promotional Cards are only available for redemption during a limited promotional period. Promotional Cards expire as indicated on the face of the card, unless otherwise required by law. You can check the expiration date at any time by calling 1-877-SEPHORA (1-877-737-4672). You will need the Promotional Card number. We recommend that you redeem your Promotional Card soon after you receive it so you don’t forget.

Redeeming a Promotional Card

U.S. Promotional Cards may be redeemed in U.S. stores, on Sephora.com, or via our mobile app in the United States for merchandise only. Purchases will be deducted from the Promotional Card until the value reaches zero. The Promotional Card may not be used or redeemed with certain promotional offers and may not be applied as payment on any account. If the amount of your purchase exceeds the value of your Promotional Card, you must pay the difference. For online purchases, just shop and check out as you normally would. During checkout, follow the steps as indicated for Sephora Gift Cards. You may only apply one Promotional Card per online order. Promotional Cards cannot be combined at this time.

Reloading a Promotional Card

Promotional Card value may not be reloaded.

Returns and Credits

The Promotional Card itself is not returnable, redeemable or exchangeable for cash, except as required by law. If you would like to return an item that was purchased using a Promotional Card, your refund will be credited back to you in the form of a new Promotional Card. The original expiration date will still apply.

Checking the Balance on a Promotional Card

You can check the balance by calling 1-877-SEPHORA (1-877-737-4672). You will need the Promotional Card number when you call.

Lost or Stolen Promotional Cards

Please treat your Promotional Card like cash. The value of the Promotional Card will not be replaced if the Promotional Card is lost, damaged or stolen.

Promotional Cards issued in the U.S. are issued by LGCS Inc., a Florida corporation, which is the sole legal obligor to the cardholder. Neither Sephora USA, Inc. nor any of its subsidiaries or affiliates other than LGCS Inc. shall be liable to the cardholder with respect to such Promotional Card.

Promotional Cards issued in Canada are issued by Sephora Beauty Canada, Inc. which is the sole legal obligor to the cardholder. Neither Sephora USA, Inc. nor any of its subsidiaries or affiliates shall be liable to the cardholder with respect to such Promotional Card

Gift Card Terms & Conditions

Please click here to view Gift Card Terms and Conditions.