Sephora Gift Card, Store Credit, and Promotional Card Terms and Conditions
The following Sephora Gift Card, Store Credit, and Promotional Card Terms and Conditions (“Agreement”) describes the terms and conditions that apply to use of Sephora Gift Cards, Sephora Store Credits, and Sephora Promotional Cards (collectively, “Cards”) issued in the U.S. This Agreement is between you, the Cardholder, and LGCS Inc. (“LGCS”). BY PURCHASING, ACCEPTING OR USING YOUR CARD, YOU AGREE TO BE BOUND BY THIS AGREEMENT. IF YOU DO NOT AGREE WITH THIS AGREEMENT, DO NOT PURCHASE, USE OR ACCEPT THE CARD.
IMPORTANT: THIS AGREEMENT INCLUDES RESOLUTION OF DISPUTES BY ARBITRATION INSTEAD OF IN COURT. PLEASE REVIEW THE PROVISIONS REGARDING ARBITRATION BEFORE PURCHASING, USING, OR ACCEPTING THE CARD.
1. Changes To Agreement
LGCS reserves the right to change this Agreement from time to time in its discretion, which changes we may provide to you by any reasonable means, including without limitation, by posting the revised version of this Agreement at sephora.com. YOUR CONTINUED USE OF THE AGREEMENT AFTER THE POSTING OF CHANGES CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES.
2. About Your Card
The Cards are issued by LGCS. LGCS is an affiliated entity of Sephora USA, Inc. and is authorized to issue the Cards for sale or distribution by and redemption at participating Sephora stores located in the United States, online at sephora.com in the U.S., on the U.S. Sephora mobile app and at Sephora inside JCPenney Stores, as explained in more detail in Section 5, below. LGCS is also responsible for the operation and maintenance of the Card program in the United States. LGCS is the sole legal obligor to the Cardholder. Sephora USA, Inc. and its affiliates and related entities (other than LGCS) bear no responsibility or liability for the use or malfunction of any Cards, and you hereby knowingly release Sephora USA, Inc. and its affiliates and related entities (other than LGCS) from any and all liability or claims of any nature whatsoever arising in connection with the use of the Card.
Sephora Gift Cards can be purchased at participating store locations, online at sephora.com in the U.S., on the U.S. Sephora mobile app, and from authorized retailers. Sephora Store Merchandise Credits are distributed to customers by Sephora stores in exchange for merchandise returned by a customer to a store without a receipt (or where a customer requests a Store Credit instead of a cash or credit card refund). Sephora Promotional Cards are distributed to customers by Sephora, in stores or online, pursuant to various loyalty, rewards, or promotional programs.
3. Balance Inquiry
For balance inquiry, call 1-888-860-7897. The balance you hear when inquiring over the telephone is an estimate only. In most cases, the balance is adjusted immediately when you make a purchase, but there may be occasions when the balance adjustment is delayed.
Sephora Gift Cards and Store Credits do not expire. Sephora Promotional Cards may expire depending on the particular promotion; thus, please refer to the specific terms and conditions for your Promotional Card. No fees for inactivity or service fees apply. LGCS reserves the right to refuse to honor any Card in the event of a disputed credit card charge, bounced check or other failure of consideration.
A Sephora Gift Card is redeemable for purchases of merchandise at participating Sephora locations in the United States and Canada, online at Sephora.com, on the Sephora mobile app, and at Sephora inside JCPenney Stores. A Sephora Store Merchandise Credit is redeemable only for purchases of merchandise at participating U.S. or Canada store locations and is not redeemable online or through our Sephora mobile app. A Sephora Promotional Credit is redeemable only for purchases of merchandise at participating Sephora locations in the United States, online at Sephora.com in the U.S., and through the U.S. Sephora mobile app. The Cards have no cash value and may not be redeemed for cash (except as required by law) or used to purchase another Card.
6. No Refunds
NO REFUNDS ARE PERMITTED WITH RESPECT TO CARDS.
7. Lost, Damaged Or Stolen Card
The value of any lost, damaged or stolen Cards will not be replaced.
8. Limitation Of Warranties
LGCS AND ITS AFFILIATES MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO CARDS INCLUDING, WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU.
9. Limitation of Liability
IN THE EVENT THAT A CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH CARD.
10. Agreement to Arbitrate Disputes
MANDATORY BINDING INDIVIDUAL ARBITRATION. Please read this section carefully. It affects legal rights that you may otherwise have and requires individual final and binding arbitration of most disputes instead of resolution in court.
Arbitration is the submission of a dispute to a neutral arbitrator, instead of a judge or jury, for a final and binding decision, known as an “award.” Arbitration provides for more limited discovery than in court, is subject to limited review by courts, and the result is confidential. Each party has an opportunity to present evidence to the arbitrator in writing or through witnesses. An arbitrator can only award the same damages and relief that a court can award under the law and must honor the terms and conditions in this Agreement.
A. ARBITRATION AGREEMENT, CLASS ACTION WAIVER, PUNITIVE DAMAGES WAIVER
You and LGCS agree that any dispute, whether at law or equity, arising out of or relating to this Agreement or your use of the Card, regardless of the date of accrual of such dispute, shall be resolved in its entirety by individual (not classwide or collective) binding arbitration, except that you or LGCS may take claims to small claims court if they qualify for hearing by such a court.
You and LGCS agree that any arbitration under this Agreement will take place on an individual basis and that class, mass, consolidated or combined actions or arbitrations or proceedings as a private attorney general are not permitted.
You and LGCS agree to waive the right to trial by jury.
This agreement to arbitrate extends to claims that you assert against other parties, including without limit claims against Sephora USA, Inc., and its affiliates and related entities.
The Agreement evidences a transaction in interstate commerce and the Federal Arbitration Act governs the interpretation and enforcement of this agreement to arbitrate.
This agreement to arbitrate shall survive termination of this Agreement. Notwithstanding anything to the contrary, if any part of this agreement to arbitrate is deemed invalid or inapplicable, the remainder of the agreement to arbitrate shall still be considered valid and enforceable. If any part of this agreement to arbitrate is deemed invalid or inapplicable, you and LGCS both waive, to the fullest extent allowed by law, any claims to recover punitive or exemplary damages and any right to pursue any claims on a class, mass, consolidated, or combined basis.
Arbitration shall be conducted by JAMS in accordance with its Streamlined Arbitration Rules and Procedures (the “JAMS Rules”). The JAMS Rules and instructions for how to initiate an arbitration are available from JAMS at http://www.jamsadr.com or 1-800-352-5267. To begin an arbitration proceeding, you must serve LGCS’s registered agent for service of process at Corporation Service Company, 2711 Centerville Road, Suite 400, Wilmington, Delaware 19808, United States. Payment of all filing, administration and arbitrator fees will be governed by the JAMS Rules, except that for claims of less than $1,000, you will be obligated to pay $25 and LGCS will pay all other administrative costs and fees. In addition, for claims of less than $1,000, LGCS will reimburse you for the $25 fee if the arbitrator rules in your favor. Reasonable attorneys’ fees and expenses will be awarded only to the extent such allocation or award is available under applicable law.
Any arbitration will take place in or near the county where claimant resides and will be determined by a single arbitrator; provided, however, that upon request by either party, the arbitration shall be conducted via telephone to the extent permitted by the JAMS Rules. The arbitration may award on an individual basis the same damages and relief as a court (including injunctive relief).
Judgment on the award may be entered in any court of competent jurisdiction.
11. Choice of Law/Forum Selection
In any circumstances where the Arbitration Agreement permits the parties to litigate in court, this Agreement shall be governed by and construed in accordance with the laws of the State of Florida, excluding its conflict of law rules. You expressly consent and agree to submit to the exclusive jurisdiction and venue in Florida.
The provisions of this Agreement are intended to be interpreted in a manner which makes them valid, legal, and enforceable. In the event any provision is found to be partially or wholly invalid, illegal or unenforceable, such provision shall be modified or restricted to the extent and in the manner necessary to render it valid, legal, and enforceable. It is expressly understood and agreed between the parties that such modification or restriction may be accomplished unilaterally by LGCS, or alternatively, by disposition of an arbitrator or a court of law. If such provisions cannot under any circumstances be so modified or restricted, they shall be excised from the Agreement without affecting the validity, legality or enforceability of any of the remaining provisions.
LGCS reserves the right to refuse to honor a Card where LGCS suspects that the Card was obtained fraudulently.
Last Updated: June 24, 2016