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PLAY! by Sephora Monthly Subscription

Only available online
What It Is
A monthly beauty subscription box that brings you the best of it. Each month, you’ll look forward to a curation of five deluxe, prestige samples handpicked from our shelves (plus a fragrance bonus) in a collectible bag. Every delivery also includes a PLAY! BOOK packed with tips, tricks, how-tos, and beauty advice, and a PLAY! PASS to redeem for 50 bonus Beauty Insider points with any full-size purchase. Currently, the program can only be shipped to addresses in the 50 United States.
See this month’s box.

What You Get Each Month
- Five deluxe skin care, makeup, or hair care samples (plus a fragrance bonus!) that are curated by our experts. Since beauty isn’t one-size-fits-all, we send you a selection of products that we think are the best for you, based on the answers you provide in your PLAY! PROFILE.
- A collectible makeup bag that changes with each month’s theme
- PLAY! BOOK with tips, tricks, how-tos and beauty advice
- PLAY! PASS to redeem in store for 50 bonus Beauty Insider points and a free one-on-one tutorial*
- PLAY! DATE, a monthly subscriber event for you and a friend to learn how to apply the products in your box—and more!
- Free shipping on all PLAY! by SEPHORA boxes

The Details
Program timing and key dates:
- New subscribers’ first box will be the one for the month following the month in which they subscribe (so if you subscribe from 11/1-11/30, your first box will be December, but if you sign up after 11/30, your first box will be January)
- You will be charged for your box between the first and fifth of each month. If we are unable to complete a charge we may retry at a different time that month.
- All PLAY! by SEPHORA boxes will arrive within a three to five day period around the 20th of every month.
- To change your subscription details or cancel, you must do so before the first of the month to affect that month’s box. If you make a change on or after the first of the month, the change will affect the following month’s box.
- If your credit card payment fails and you do not update it by the 14th of the month, your subscription will be cancelled.

Some restrictions apply:
- Quantities are limited, so only one subscription per client is allowed
- Only available in the 50 United States, and cannot be shipped to US territories, or APO/FPO addresses at this time.
-See PLAY! by SEPHORA Program Terms for further details including returns limitations

PLAY! by SEPHORA FAQs GENERAL

Q: What does a subscription to PLAY! by SEPHORA include?

A: Inside each month’s box, you’ll find:
  • Five deluxe skin care, makeup, and hair care samples (plus a fragrance bonus!) that are handpicked from our shelves. The types of products you receive will vary each month and may be selected for you based on the answers that you provide in your PLAY! PROFILE
  • A collectible bag that changes with each month’s theme
  • Access to video and how-to content on Sephora.com/play
  • PLAY! BOOK with tips, tricks, how-tos, and beauty advice
  • PLAY! PASS to redeem in store for 50 bonus Beauty Insider points and a free one-on-one tutorial*
  • PLAY! DATE, a monthly subscriber event for you and a friend to learn how to apply the products in your box—and more!
  • Free shipping on all PLAY! by SEPHORA boxes
  • Q: Do I pick the samples I receive?
    A: The PLAY! by SEPHORA experts curate a selection of prestige products each month, so you don’t have to choose anything! We know beauty isn’t one-size-fits-all, so each month we choose which of these products we think are best for you, based on the answers you provide in your PLAY! PROFILE. In order to help us learn more about your beauty preferences and needs, be sure to complete your PLAY! PROFILE, which you can access at your My Account page under My Information. If you have any questions, chat with us on BeautyTalk.

    Q: Can I purchase a PLAY! BOX without a subscription?
    A: No, sorry! At this time, the only way to receive a PLAY! by SEPHORA box is by subscribing to the program.

    SUBSCRIPTION

    Q: I submitted my email to be notified when new spots become available. Now what?

    A: You will be notified by email when new spots open up. You can then click through from the email to claim your spot and subscribe. We add new subscriptions throughout month, so you will most likely be hearing from us soon!

    Q: Can I subscribe to PLAY! by SEPHORA in a Sephora or Sephora inside JCPenney store?
    A: Right now, the only way to subscribe is at Sephora.com.

    Q: Can I purchase a subscription as a gift?
    A: We’re glad to hear you want to share PLAY! by SEPHORA with friends! Unfortunately, at this time you can only purchase a subscription for yourself.

    Q: Do I need to do anything after I subscribe to receive my box?
    A: We’d love to learn a little about you! After signing up, be sure to complete your PLAY! PROFILE on your My Account page. Your box will still arrive if you don’t.

    Q: How do I update my subscription shipping address or billing information?
    A: You can make adjustments to your shipping address or billing information by going to your My Account page, then clicking on the “My Information” tab, scrolling to the PLAY! by SEPHORA section, and selecting “Update.” Your information must be changed before the first of the month to affect the current month’s box. For example, if you would like to update your subscription details for the June box, you will need to do so by May 31.

    RETURNS AND CANCELATION

    Q: Can I return or exchange items from a box?

    A: Products included in a PLAY! by SEPHORA box are handpicked each month, so we are unable to offer returns or exchanges on the box or the items. If something is missing or damaged, please refer to the questions below.

    Q: What is the cancelation policy?
    A: You may cancel your subscription at any time by following the instructions on your My Account page or by calling Customer Service at 1-844-PLAY-HLP. As of May 1, 2016, cancelations must be made before the first of the month to affect the current month's box. If you cancel after the first of the month, you will be charged for and receive that month's PLAY! by SEPHORA product box, which will be your final one. For example, if you would like to cancel and not receive the May box, you must do so by April 30. There is no cancelation fee, and we'll be sorry to see you go!

    SHIPPING

    Q: How much does shipping cost?

    A: Nothing! It is included in your monthly subscription fee.

    Q: Where does PLAY! by SEPHORA ship?
    A: PLAY! by SEPHORA is currently only available in the US and can ship to any address in the 50 United States. We cannot ship to APO/FPO addresses or addresses or US territories at this time; however, we are working to change this and will let you know as soon as we begin shipping to these areas.

    Q: When will I receive my box?
    A: All PLAY! by SEPHORA boxes will arrive within a three to five day period around the 20th of every month.. You will receive an email when your box ships, so you can track it to your doorstep.

    Q: I have Sephora FLASH. Does this affect my shipment?
    A: Currently, FLASH membership does not apply to shipping for PLAY! by SEPHORA.

    Q: What are the dimensions of the PLAY! by SEPHORA shipment?
    A: The shipping carton measures 7 1/2" x 7 1/2" x 2 1/4".

    PAYMENT

    Q: When will I be billed for my subscription?

    A: You will be charged the monthly fee and applicable sales tax for your recurring subscription between the first and fifth of each month. If we are unable to complete a charge we may retry at a different time that month.

    Q: What payment methods can I use?
    A: You can pay using a debit card, a credit card, or PayPal. We accept Visa, MasterCard, American Express, and Discover Card. At this time we are unable to accept JCPenney Credit Cards, online credit, eGift cards, gift cards, or any other payment method for PLAY! by SEPHORA subscriptions.

    Q: Do you charge sales tax?
    A: If applicable, sales tax will be added to your monthly subscription fee.

    Q: Can I use a promo code when purchasing my subscription?
    A: Currently, promo codes do not apply.

    Q: Do I receive Beauty Insider points with my purchase?
    A: Yes! Your monthly subscription fee qualifies for Beauty Insider points. Also, each month you can show your current PLAY! PASS when purchasing items in store to receive 50 bonus points. Each PLAY! PASS can only be used once, and expires at the end of the following month (for example, a PLAY! PASS for the month of September would expire on 10/31).

    THE FINE PRINT

    PLAY! by SEPHORA is a monthly subscription program.

    By subscribing to PLAY! by SEPHORA, you understand and agree that you are opting in to a monthly product subscription and that each month Sephora will charge the credit card you designate now (or later by updating My Account online or through a customer service representative), the then-current monthly subscription fee (plus applicable taxes) until you cancel.

    You may cancel at any time by following the instructions on your My Account page or calling Customer Service at 1-844-PLAY-HLP.

    Products included as part of each monthly PLAY! by SEPHORA product box cannot be returned in store or online. If you have received a damaged or incomplete box, please contact Customer Service at 1-844-PLAY-HLP or playhelp@sephora.com.

    If you are not already a Beauty Insider member, you will automatically become one when you subscribe to PLAY! by SEPHORA.

    For full details, see the PLAY! by SEPHORA Program Terms.

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