PLAY! by SEPHORA FAQs GENERAL
Q: What does a subscription to PLAY! by SEPHORA include?
A: Inside each month’s box, you’ll find:
Five deluxe skin care, makeup, and hair care samples (plus a fragrance bonus!) that are handpicked from our shelves. The types of products you receive will vary each month and may be selected for you based on the answers that you provide in your PLAY! PROFILE
A collectible bag that changes with each month’s theme
Access to video and how-to content on Sephora.com/play
PLAY! BOOK with tips, tricks, how-tos, and beauty advice
PLAY! PASS to redeem in store for 50 bonus Beauty Insider points and a free one-on-one tutorial*
PLAY! DATE, a monthly subscriber event for you and a friend to learn how to apply the products in your box—and more!
Free shipping on all PLAY! by SEPHORA boxes
Q: Do I pick the samples I receive?
A: The PLAY! by SEPHORA experts curate a selection of prestige products each month, so you don’t have to choose anything! We know beauty isn’t one-size-fits-all, so each month we choose which of these products we think are best for you, based on the answers you provide in your PLAY! PROFILE. In order to help us learn more about your beauty preferences and needs, be sure to complete your PLAY! PROFILE, which you can access at your My Account
page under My Information. If you have any questions, chat with us on BeautyTalk
Q: Can I purchase a PLAY! BOX without a subscription?
A: No, sorry! At this time, the only way to receive a PLAY! by SEPHORA box is by subscribing to the program.
Q: I submitted my email to be notified when new spots become available. Now what?
A: You will be notified by email when new spots open up. You can then click through from the email to claim your spot and subscribe. We add new subscriptions throughout month, so you will most likely be hearing from us soon!
Q: Can I subscribe to PLAY! by SEPHORA in a Sephora or Sephora inside JCPenney store?
A: Right now, the only way to subscribe is at Sephora.com.
Q: Can I purchase a subscription as a gift?
A: We’re glad to hear you want to share PLAY! by SEPHORA with friends! Unfortunately, at this time you can only purchase a subscription for yourself.
Q: Do I need to do anything after I subscribe to receive my box?
A: We’d love to learn a little about you! After signing up, be sure to complete your PLAY! PROFILE on your My Account
page. Your box will still arrive if you don’t.
Q: How do I update my subscription shipping address or billing information?
A: You can make adjustments to your shipping address or billing information by going to your My Account
page, then clicking on the “My Information” tab, scrolling to the PLAY! by SEPHORA section, and selecting “Update.” Your information must be changed before the first of the month to affect the current month’s box. For example, if you would like to update your subscription details for the June box, you will need to do so by May 31.
RETURNS AND CANCELATION
Q: Can I return or exchange items from a box?
A: Products included in a PLAY! by SEPHORA box are handpicked each month, so we are unable to offer returns or exchanges on the box or the items. If something is missing or damaged, please refer to the questions below.
Q: What is the cancelation policy?
A: You may cancel your subscription at any time by following the instructions on your My Account
page or by calling Customer Service at 1-844-PLAY-HLP. As of May 1, 2016, cancelations must be made before the first of the month to affect the current month's box. If you cancel after the first of the month, you will be charged for and receive that month's PLAY! by SEPHORA product box, which will be your final one. For example, if you would like to cancel and not receive the May box, you must do so by April 30. There is no cancelation fee, and we'll be sorry to see you go!
Q: How much does shipping cost?
A: Nothing! It is included in your monthly subscription fee.
Q: Where does PLAY! by SEPHORA ship?
A: PLAY! by SEPHORA is currently only available in the US and can ship to any address in the 50 United States. We cannot ship to APO/FPO addresses or addresses or US territories at this time; however, we are working to change this and will let you know as soon as we begin shipping to these areas.
Q: When will I receive my box?
A: All PLAY! by SEPHORA boxes will arrive within a three to five day period around the 20th of every month.. You will receive an email when your box ships, so you can track it to your doorstep.
Q: I have Sephora FLASH. Does this affect my shipment?
A: Currently, FLASH membership does not apply to shipping for PLAY! by SEPHORA.
Q: What are the dimensions of the PLAY! by SEPHORA shipment?
A: The shipping carton measures 7 1/2" x 7 1/2" x 2 1/4".
Q: When will I be billed for my subscription?
A: You will be charged the monthly fee and applicable sales tax for your recurring subscription between the first and fifth of each month. If we are unable to complete a charge we may retry at a different time that month.
Q: What payment methods can I use?
A: You can pay using a debit card, a credit card, or PayPal. We accept Visa, MasterCard, American Express, and Discover Card. At this time we are unable to accept JCPenney Credit Cards, online credit, eGift cards, gift cards, or any other payment method for PLAY! by SEPHORA subscriptions.
Q: Do you charge sales tax?
A: If applicable, sales tax will be added to your monthly subscription fee.
Q: Can I use a promo code when purchasing my subscription?
A: Currently, promo codes do not apply.
Q: Do I receive Beauty Insider points with my purchase?
A: Yes! Your monthly subscription fee qualifies for Beauty Insider points. Also, each month you can show your current PLAY! PASS when purchasing items in store to receive 50 bonus points. Each PLAY! PASS can only be used once, and expires at the end of the following month (for example, a PLAY! PASS for the month of September would expire on 10/31).
THE FINE PRINT
PLAY! by SEPHORA
is a monthly subscription program.
By subscribing to PLAY! by SEPHORA
, you understand and agree that you are opting in to a monthly product subscription and that each month Sephora will charge the credit card you designate now (or later by updating My Account online or through a customer service representative), the then-current monthly subscription fee (plus applicable taxes) until you cancel.
You may cancel at any time by following the instructions on your My Account
page or calling Customer Service at 1-844-PLAY-HLP.
Products included as part of each monthly PLAY! by SEPHORA
product box cannot be returned in store or online. If you have received a damaged or incomplete box, please contact Customer Service at 1-844-PLAY-HLP or email@example.com.
If you are not already a Beauty Insider member, you will automatically become one when you subscribe to PLAY! by SEPHORA
For full details, see the PLAY! by SEPHORA Program Terms