Auto-Replenish

Auto-Replenish

Sephora Auto-Replenish Subscription Terms & Conditions

This is a Subscription Service That Automatically Renews

Last Updated: March 14, 2024

PLEASE READ THESE TERMS & CONDITIONS CAREFULLY BEFORE ENROLLING IN THE SEPHORA AUTO-REPLENISH AUTO-RENEWING SUBSCRIPTION SERVICE. IF YOU SIGN UP FOR AUTO-REPLENISH, YOU MUST EXPRESSLY ACCEPT THESE TERMS & CONDITIONS, WHICH CONTAIN, A WAIVER OF CLASS-ACTION AND JURY TRIAL RIGHTS, AND LIABILITY LIMITATIONS, AS DETAILED BELOW.

The following terms and conditions (“Terms”) apply to your participation in the Sephora Auto-Replenish Subscription (“Auto-Replenish”). These Terms are between you and Sephora USA, Inc. and/or its affiliates, including Sephora Beauty Canada, Inc., if you are in Canada (“Sephora”, “we”, or “us”), and govern our respective rights and obligations. These Terms, together with any additional applicable terms and conditions related to any promotional offers provided to you for use with the Auto-Replenish program, constitute the entire agreement between you and Sephora related to your Auto-Replenish program subscription.

Please note that your use of the Sephora website is also governed by other terms and conditions, including Sephora’s Terms of Use and our Privacy Policy as well as any other applicable terms, conditions, limitations, and requirements posted on the Sephora.com website from time to time.

Sephora reserves the right to change or modify any of the terms and conditions contained in the Auto-Replenish Subscription Terms & Conditions, Guidelines and Rules from time to time at any time, without notice, and in its sole discretion. If Sephora decides to change these Auto-Replenish Subscription Terms & Conditions, Sephora will post a new version on the Sites and update the date set forth above. ANY CHANGES OR MODIFICATIONS TO THESE AUTO-REPLENISH SUBSCIPTION TERMS & CONDITIONS, GUIDELINES OR RULES WILL BE EFFECTIVE UPON POSTING OF THE REVISIONS. THE UPDATED AUTO-REPLENISH SUBSCIPTION TERMS & CONDITIONS WILL REPLACE THE PRIOR VERSION AND ARE APPLICABLE TO ANY FUTURE DISPUTES BETWEEN THE PARTIES, REGARDLESS OF WHEN THE DISPUTED INTERACTIONS AROSE.

Enrollment in Auto-Replenish is only open to Sephora Beauty Insider members; if you are not a Sephora Beauty Insider member, go here to join, which is free.

1. Benefits of Auto-Replenish

When you purchase a product at Sephora.com and enroll in the Auto-Replenish program, you are signing up for continuous shipments of such product at a cadence you choose, and you will be billed for such shipments at the indicated price (as such price may change from time to time with notice to you). Shipping for Auto-Replenish orders is free.

2. Eligible Purchases

Auto-Replenish membership benefits are limited to certain products sold by Sephora on the Sephora.com U.S. and Canada website; eligibility will be displayed on the product purchase page.

Some other restrictions apply: Auto-Replenish delivery is only available in the contiguous U.S. and Canada. It excludes Alaska, Hawaii, Puerto Rico, P.O. Boxes, APO/FPO addresses.

The Auto-Replenish FAQs provide additional information about how the program works.

3. Other Limitations

  • Sephora may accept, refuse or terminate membership in the Auto-Replenish program at our sole discretion.

  • You may not transfer or assign your Auto-Replenish membership or any Auto-Replenish program benefits.

  • Auto-Replenish program benefits cannot be used to ship products purchased for the purpose of resale to others.

4. Credit Card Authorization and Charges

By enrolling in the Auto-Replenish program, you authorize Sephora to automatically charge the designated prices for the applicable products to the payment method we have on file on a recurring basis as selected by you unless and until you modify or cancel your subscription as provided herein. Taxes may apply on products ordered through the Auto-Replenish program; these will be displayed with your order.

5. Membership Auto-Renewal, Preferences, and Cancellation; Notices

If you enroll in the Auto-Replenish program for a particular product, that product will be automatically shipped to you in the quantities and at the cadence you’ve selected. Once you have subscribed for Auto-Replenish, you can manage your preferences, such as delivery cadence and product quantity, by going to the Auto-Replenish Subscription Hub, located under your profile at Sephora.com. You can also manage your preferences using the Sephora app.

You will receive an email reminding you of your upcoming shipment(s) 3 days prior to shipment. This email will provide you with a deadline to make any changes to the upcoming order.

YOU MUST AFFIRMATIVELY CANCEL YOUR AUTO-REPLENISH SUBSCRIPTION BEFORE THE DEADLINE PROVIDED IN THE EMAIL REMINDER OR YOUR NEXT SHIPMENT WILL AUTOMATICALLY OCCUR AND YOU WILL BE CHARGED.

IF YOU WISH TO CANCEL YOUR AUTO-REPLENISH SUBSCRIPTION, you may cancel at any time by going to the Auto-Replenish Subscription Hub, located under your profile at Sephora.com.

6. Changes to the Auto-Replenish Program

We may, in our sole discretion, change the Auto-Replenish program’s benefits, eligibility for membership, or any other feature of the Auto-Replenish program. Any material change to the Auto-Replenish program will be posted on the Sephora.com website and sent to you before any Auto-Replenish orders to which such changes would apply. YOUR CONTINUED MEMBERSHIP FOLLOWING SUCH CHANGES CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR SUBSCRIPTION.

7. Termination By Us

We may terminate or suspend your Auto-Replenish membership in our sole discretion for any reason without notice. If we do so, you will only be charged for orders that have either already shipped to you or are already placed and will ship to you.

8. Limitation of Liability

IN ADDITION TO OTHER LIMITATIONS AND EXCLUSIONS IN Sephora’s Terms of Use, WE OR OUR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUBSIDIARIES, JOINT VENTURES, THIRD-PARTY SERVICE PROVIDERS OR OTHER REPRESENTATIVES SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, ARISING OUT OF OR RELATED TO THE AUTO-REPLENISH PROGRAM OR YOUR AUTO-REPLENISH MEMBERSHIP. OUR TOTAL LIABILITY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL NOT EXCEED THE LAST ANNUAL MEMBERSHIP FEE YOU PAID. THESE EXCLUSIONS AND LIMITATIONS OF LIABILITY WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND WILL SURVIVE CANCELLATION OR TERMINATION OF YOUR AUTO-REPLENISH MEMBERSHIP. CERTAIN STATE LAWS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS. This provision does not apply to New Jersey residents.

9. Dispute Resolution

If a dispute should arise between you and Sephora, we want to provide you with a resolution that is efficient and cost effective by using our customer service team. Almost all customer service disputes can be resolved to the customer’s satisfaction by using our customer service, reachable by calling 1-877-SEPHORA or by sending an email to customerservice@sephora.com.

If your dispute cannot be resolved using our customer service team, these Terms describe how we shall proceed with the resolution of the dispute.

TO THE EXTENT PERMITTED BY APPLICABLE LAWS, YOU AND SEPHORA AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SEPHORA AUTO-REPLENISH PROGRAM MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED. The preceding sentence does not apply to New Jersey residents.

10. Legal Disputes; Class Action Waiver; Jury Trial Waiver

IF YOU ARE A U.S. RESIDENT (EXCLUDING RESIDENTS OF NEW JERSEY), YOU ALSO AGREE TO THE FOLLOWING PROVISIONS:

PLEASE READ THIS SECTION CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION AND TO HAVE A TRIAL IN FRONT OF A JURY

NO CLASS ACTIONS: EACH PARTY HEREBY KNOWINGLY, VOLUNTARILY, AND INTENTIONALLY WAIVES ITS RIGHT TO PARTICIPATE IN A CLASS OR COLLECTIVE ACTION AGAINST THE OTHER PARTY IN ANY DISPUTE OR PROCEEDING (WHETHER BASED ON CONTRACT, STATUTE, TORT, OR ANY OTHER THEORY). ALL CLAIMS MUST BE BROUGHT SOLELY IN A PARTY'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, CONSOLIDATED ACTION, REPRESENTATIVE ACTION OR PROCEEDING.

WAIVER OF JURY TRIAL: EACH PARTY HEREBY KNOWINGLY, VOLUNTARILY, AND INTENTIONALLY WAIVES, TO THE FULLEST EXTENT PERMITTED BY LAW, ANY AND ALL RIGHTS THEY MAY HAVE (INCLUDING BUT NOT LIMITED TO, THEIR CONSTITUTIONAL OR STATUTORY RIGHT TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JURY) TO A TRIAL BY JURY IN ANY LEGAL PROCEEDING FOR ANY DISPUTES WHATSOEVER BETWEEN THE PARTIES, INCLUDING BUT NOT LIMITED TO, DISPUTES IN ANY WAY ARISING OUT OF OR RELATING TO THESE TERMS OR THE RELATIONSHIP OF THE PARTIES (WHETHER BASED ON CONTRACT, STATUTE, TORT, OR ANY OTHER THEORY).

11. Choice of Law/Forum Selection

In any circumstances where the Agreement to Arbitrate Disputes permits the parties to litigate in court, these Terms shall be governed by and construed in accordance with the laws of the State of California, excluding its conflict of law rules. You further expressly consent and agree to submit to the exclusive jurisdiction and venue of a court of competent jurisdiction located in San Francisco County, California.

12. Severability

The provisions of these Terms are intended to be interpreted in a manner which makes them valid, legal, and enforceable. In the event any provision is found to be partially or wholly invalid, illegal or unenforceable, such provision shall be modified or restricted to the extent and in the manner necessary to render it valid, legal, and enforceable. It is expressly understood and agreed between the parties that such modification or restriction may be accomplished unilaterally by Sephora, or alternatively, by disposition of an arbitrator or a court of law. If such provisions cannot under any circumstances be so modified or restricted, they shall be excised from the Terms without affecting the validity, legality or enforceability of any of the remaining provisions.

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