Credit and Debit Card Security
When an order is submitted, the funds are put on hold and will be unavailable to you. The funds will remain on hold until the order is shipped. At that time, the hold will become the settled charged. If your order is shipped in multiple parts, you may see multiple settled charges.
If an order attempt is unsuccessful or if the order is cancelled, Sephora immediately reverses electronically the pending authorization. The financial institution may take 5-7 business days to remove any pending authorizations. Policies differ from bank to bank. Call your financial institution for more details.
Multiple failed order attempts will result in multiple pending authorizations. Your payment method will only be charged when a successful order is shipped.
Online credits are automatically applied to your Sephora.ca order as the first method of payment. The remaining balance can be paid by credit or debit card, Gift Cards, eGift Cards, Klarna or PayPal (only available on www.sephora.ca). There are no codes to remember or numbers to type. Online credit is not redeemable or exchangeable for cash and cannot be used at our retail stores.
To view your online credit, visit Payments & Credits on your Sephora.ca account. Some credits expire, and the expiration date is shown there. Credits that expire first are used first.
Store Merchandise Credit Cards
Store Merchandise Credit Cards are not valid for use on Sephora.ca. They are redeemable for merchandise only by the original recipient at Sephora stores.
Gift Cards & eGift Cards
Gift Cards are physical cards with a 16-digit card number and an 8-digit PIN. eGift Cards are virtual cards with a 16-digit card number and an 8-digit PIN.
You can pay for your Canadian merchandise order with a Gift Card or eGift Card. Gift Cards and eGift Cards can be used online, on our mobile app, and in U.S. and Canada Sephora stores. Up to two Gift Cards or eGift Cards can be used per order online. Up to ten Gift Cards or eGift Cards can be used per online order by contacting Customer Service at 1-877-SEPHORA. Any unused balance will remain on the card and can be used toward a future purchase.
If using a gift card to pay for your order, please retain the gift card until the order has been received. If the order total changes due to cancellations, the balance will be reinstated on the gift card.
To check your gift card or eGift card balance visit Payments & Credits on your Sephora.com account.
PayPal is an alternate method for purchasing your order on www.sephora.ca. It enables any individual with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make.
Klarna is an alternate payment method that allows you to split your purchase into 4 interest-free payments. You will be charged for your first of four payments when your order is shipped, and your credit and debit card will be automatically charged every two weeks. For more information, visit Klarna’s website here.
Checks & Money Orders
Sephora.ca does not accept personal checks or money orders as a form of payment for online orders.
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