Returns & Exchanges

Returns & Exchanges

Last Updated: April 30, 2024 Returns Policy Sephora.ca Purchases Sephora.ca Return Procedures Gift Returns Sephora In-store Purchases U.S. Returns

Returns Policy

If you are not completely satisfied with a Sephora purchase or gift for any reason, Sephora welcomes you to return new or gently used products for a full refund to your original method of payment if returned within 30 days of purchase, in most cases. Returns that are made from 31-60 days after purchase are eligible for online credit (if returned to us by mail) or store credit (if returned in-store). In order to complete the return, you must have a proof of purchase.

Please review our return, refund, and exchange policies below for Sephora.ca purchases and in-store purchases. Products must be returned in new or gently used condition. Sephora monitors return activity by customers for abuse, and if we detect what we consider to be excessive or potentially fraudulent return activity from a customer, that customer may be notified in writing that Sephora will no longer accept any returns from that customer, with or without a receipt.

All returns are subject to validation and approval at Sephora’s discretion. If a return is not approved by Sephora for any reason, the item may not be returned to you. Beauty Insider points associated with all refunds will be removed when the refund transaction is processed.

Sephora.ca Purchases

New or gently used Sephora.ca purchases can be easily returned for FREE (no return shipping or handling fees) to any of our Sephora Canada locations or by mail if you use our pre-paid return shipping label (follow the return procedures described below). We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error.

Please allow 30 days for your return to be processed if sent by mail. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.

♦ Returns by mail:

Payment method used to make your Sephora.ca purchase

If Sephora receives your new or gently used item within 30 days of purchase, the refund will be credited to:

If Sephora receives your new or gently used item within 31 to 60 days of purchase, the refund will be credited to:

Credit or debit card

Your credit or debit card used to make the purchase.

An online store credit that can be used at Sephora.ca but is not valid for use in Sephora Canada stores.

PayPal

Your PayPal account.

An online credit that can be used at Sephora.ca but is not valid for use in Sephora Canada stores.

Klarna or Afterpay

Your Klarna or Afterpay account.*

An online credit that can be used at Sephora.ca but is not valid for use in Sephora Canada stores.**

Sephora gift card, Sephora.ca online store credit

An online store credit that can be used at Sephora.ca but is not valid for use in Sephora Canada stores.

An online store credit that can be used at Sephora.ca but is not valid for use in Sephora Canada stores.

* If you paid with Klarna or Afterpay and Sephora receives your new or gently used item within 30 days of purchase, you will receive a full refund to your Klarna or Afterpay account and the amount and length of your payment plan will be adjusted accordingly.

** If you paid with Klarna or Afterpay, and Sephora receives your new or gently used item within 31–60 days of purchase, the purchase price will be refunded to an online credit that can be used at sephora.ca but is not valid for use in Sephora Canada stores. This credit will NOT be applied to your Klarna or Afterpay account and you MUST continue to make payments to Klarna or Afterpay per the original agreement.

For more information on how to redeem your online store credit, please click here.

♦ Returns in Store:

Payment method used to make your Sephora.ca purchase

If Sephora receives your new or gently used item within 30 days of purchase, the refund will be credited to:

If Sephora receives your new or gently used item within 31 to 60 days of purchase, the refund will be credited to:

Credit or debit card

Your credit or debit card used to make the purchase.

A Sephora store credit that can be used at Sephora Canada stores but is not valid for use on Sephora.ca.

PayPal

A Sephora gift card.

A Sephora store credit that can be used at Sephora Canada stores but is not valid for use on Sephora.ca.

Klarna or Afterpay

A credit or debit card of your choice.*

A Sephora Canada store credit that can be used at Sephora stores but is not valid for use on Sephora.ca.**

Sephora gift card

A Sephora gift card.

A Sephora Canada store credit that can be used at Sephora stores but is not valid for use on Sephora.ca.

Sephora online store credit

A Sephora store credit that can be used at Sephora Canada stores but is not valid for use on Sephora.ca.

A Sephora Canada store credit that can be used at Sephora stores but is not valid for use on Sephora.ca.

* If you paid with Klarna or Afterpay, and Sephora receives your new or gently used item within 30 days of purchase, the purchase price will be refunded to a credit or debit card of your choice. This credit will NOT be applied to your Klarna or Afterpay account and you MUST continue to make payments to Klarna or Afterpay per the original agreement.

** If you paid with Klarna or Afterpay, and Sephora receives your new or gently used item within 31–60 days of purchase, the purchase price will be refunded to a Sephora store credit that can be used at Sephora stores but is not valid for use on sephora.com. This credit will NOT be applied to your Klarna or Afterpay account and you MUST continue to make payments to Klarna or Afterpay per the original agreement.

For new or gently used items returned in a Sephora Canada store, please provide any of the following: an original packing slip, Sephora.ca Order or Shipping Confirmation email, the Sephora.ca order on your mobile device or your Beauty Insider information. Your return will be processed according to this refund and exchange policy. Any products not verifiable within our system will be ineligible for a refund, exchange, or credit.

Items purchased on Sephora.ca may not be returned by mail or in stores, and will not be refunded, more than 60 days after purchase.

Items shipped to Sephora outside of the returns window, not in new or gently used condition, without a Sephora original packing slip, or not purchased at Sephora.ca, may not be credited back or returned to you.

We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company.

Sephora.ca is unable to offer exchanges by mail; however, we are happy to exchange your new or gently used product in any of our store locations within 60 days of purchase.

If there is a discrepancy between the return policy and procedures printed on the Sephora original packing slip and the information provided above, the information provided above governs the return of your Sephora.ca purchase.

Sephora.ca Return Procedures

Here are two easy ways to return your item:

1. Sephora.ca Returns by Mail

Click link below to start or track a return:

Return Label in EnglishReturn Label in French

  • Using the link above indicate which items will be returned and the reason for each return.*

  • No packing slip is needed if the Prepaid Return Label is used.

  • Package your return item in the manufacturer's product box and Sephora packaging (if available). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.

  • Print the Prepaid Return Label from the link above and mail your return via Canada Postal Service (Canada Post).

  • Track your order using the link above.

  • You will receive an email confirmation when your return is processed.

Returns must be received within 60 days of purchase. Items shipped to Sephora outside of the returns window may not be returned to you.

It takes up to 30 days to process returns and credit your account or to issue an online store credit. Please note that your financial institution may take longer to reflect the transaction.

*Gift Cards, certain Sephora Favorites Kits and some intimate care items are final sale and cannot be returned by mail or in store.

2. Sephora.ca Returns to Store Locations

Visit any free-standing Sephora store to return an item purchased from Sephora.com or third-party marketplace within 60 days of purchase. Please bring any of the following: an original packing slip, Sephora.ca Order or Shipping Confirmation email, the Sephora.com order on your mobile device, your Beauty Insider information. Additionally, please bring the debit or credit card you used to place your order. Returns made within 30 days will be refunded to the credit or debit card of your choice. Returns made within 31-60 days will be refunded in the form of a merchandise credit that can be used in a Sephora store, but not online at Sephora.com.

Gift Returns

If you are returning a Sephora gift that you received by mail and do not want the refund to go to the purchaser, please visit your local Sephora store for assistance with an exchange. Please bring any of the following: an original packing slip, Sephora.com Order or Shipping Confirmation email, or Gift Receipt email. Do not make a return by mail.

Sephora In-store Purchases, Buy Online and Pick Up Orders, Same Day Delivery Orders and Instacart & Doordash Orders

Sephora Canada in-store purchases, Buy Online and Pick Up orders, Same Day Delivery orders and Doordash orders of Sephora products may be returned or exchanged within 60 day, Instacart orders of Sephora products may be returned within 30 days, if the product is in new or gently used condition with a receipt or gift receipt at a store location. See the table below for information on the payment method to which your refund will be issued. If a gift receipt is presented (with the exception of Instacart), you will receive a Sephora Canada store credit that can be used in a Sephora Canada store only. Instacart returns will be refunded directly from Instacart to the original form of payment. Sephora in-store purchases, Buy Online and Pick Up orders, Same Day Delivery orders and Instacart or Doordash orders cannot be returned by mail. All gift cards are final sale and no refunds will be given.

Payment method or marketplace used to make your purchase

If Sephora receives your new or gently used item within 30 days of purchase, the purchase price will be refunded to:

If Sephora receives your new or gently used item within 31 to 60 days of purchase, the purchase price will be refunded to:

Credit or debit card in a Sephora Canada store

Your credit or debit card used to make the purchase.

A Sephora store credit that can be used at Sephora stores but is not valid for use on Sephora.com or through Customer Service.

Instacart*

Your original form of payment by Instacart.

Not accepted after 30 days of purchase. Email Instacart support at help@instacart.com or call Instacart customer support at 1-888-246-7822.

Doordash*

A credit or debit card of your choice.

A Sephora store credit that can be used at Sephora Canada stores but is not valid for use on Sephora.ca or through Customer Service.

Klarna or Afterpay on a Buy Online and Pick Up order or a Same Day Delivery order***

A credit or debit card of your choice.

A Sephora store credit that can be used at Sephora Canada stores but is not valid for use on Sephora.ca or through Customer Service.*****

Klarna or Afterpay for a Sephora Canada in-store purchase**

The Klarna or Afterpay credit card used to make the purchase, which is stored in either Apple Pay or Google Pay.

A Sephora store credit that can be used at Sephora Canada stores but is not valid for use on Sephora.ca or through Customer Service.****

Sephora Canada gift card in a Sephora store, on a Buy Online and Pick order, or a Same Day Delivery order

A Sephora Canada gift card.

A Sephora store credit that can be used at Sephora Canada stores but is not valid for use on Sephora.ca or through Customer Service.

PayPal (only available for Buy Online and Pick Up orders and Same Day Delivery orders)

A Sephora Canada gift card.

A Sephora store credit that can be used at Sephora Canada stores but is not valid for use on Sephora.ca or through Customer Service.

Sephora online credit (only available for Buy Online and Pick Up orders and Same Day Delivery orders)

A Sephora Canada gift card.

A Sephora store credit that can be used at Sephora stores but is not valid for use on Sephora.com or through Customer Service.

Sephora store credit in a Sephora Canada store

A Sephora store credit that can be used at Sephora Canada stores but is not valid for use on Sephora.ca or through Customer Service.

A Sephora store credit that can be used at Sephora Canada stores but is not valid for use on Sephora.ca or through Customer Service.

Sephora Canada store credit does not have an expiration date, cannot be redeemed for cash (unless required by law), reloaded, transferred to others, or sold and can only be used at Sephora Canada stores (not at Sephora.ca or through Customer Service). Sephora store credit will not be replaced if lost or stolen.

* We do not refund Instacart or Doordash fees or tips to personal shoppers.

** If you paid with Klarna or Afterpay, and Sephora receives your new or gently used item within 30 days of purchase, the purchase price will be refunded to the Klarna or Afterpay or card used on the original transaction, which is stored in either Apple Pay or Google Pay. The amount and length of your payment plan will be adjusted accordingly.

*** If you paid with Klarna or Afterpay or on a Buy Online and Pickup in Store order or a Same Day Delivery order, and Sephora receives your new or gently used item within 30 days of purchase, the purchase price will be refunded to a credit or debit card of your choice. This refund will NOT be applied to your Klarna or Afterpay or account and you MUST continue to make payments to Klarna or Afterpay or per the original agreement.

**** If you paid with Klarna or Afterpay or in a Sephora store, on a Buy Online and Pickup in Store order or a Same Day Delivery order, and Sephora receives your new or gently used item within 31–60 days of purchase, the purchase price will be refunded to a Sephora Canada store credit that can be used at Sephora Canada stores but is not valid for use on sephora.com. This refund will NOT be applied to your Klarna or Afterpay or account and you MUST continue to make payments to Klarna or Afterpay or per the original agreement.

Beauty Insider points associated with your refund will be removed when the transaction is processed. All applicable taxes as required by law will be included.

New or gently used items returned without a receipt but found within our system will be processed according to the applicable Sephora refund and exchange policy. Any products not verifiable within our system will be ineligible for a refund, exchange, or merchandise credit.

Sephora is also happy to exchange your new or gently used Sephora in-store purchase or Instacart or Doordash purchase of Sephora product for another product within 60 days of purchase.

U.S. Returns

This policy applies to Sephora Beauty Canada, Inc. returns only. See the U.S. Returns section of Customer Service or call 1-877-SEPHORA (1-877-737-4672) for instructions regarding returns and exchanges of products purchased in the U.S. or on sephora.com.

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