SMS Terms & Conditions

Sephora Text Messaging Terms & Conditions

Last updated: March 2024

Please read these Text Messaging Terms & Conditions (the “Terms”) carefully. By signing up for one or more text message programs (“Programs”), or by submitting your telephone number or otherwise agreeing to receive text messages from or on behalf of Sephora USA, Inc. and/or Sephora Beauty Canada, Inc. (collectively “Sephora”), you agree to be bound by these Terms, Sephora’s TERMS OF USE, and any other applicable terms related to your use of Sephora’s services.

PLEASE NOTE: THESE TERMS CONTAIN A CLASS ACTION WAIVER AND JURY TRIAL WAIVER, AS DETAILED IN THE “DISPUTE RESOLUTION” SECTION, BELOW.

By using, taking part in, and/or opting in to one or more Programs, you expressly consent to receive marketing and/or non-marketing text messages from Sephora and any and all others texting on Sephora’s behalf, including, but not limited to, its service partners, including text messageswhich may utilize or be sent using an automated system, an autodialer, an automated system for the selection and/or dialing of telephone numbers, an automatic telephone dialing system (“ATDS”), and/or any other type of systems, softwares, hardwares, or machines (no matter how they may be named or classified, and whether used alone or in conjunction with one another) that may use an automated procedure or process for sending messages, at the mobile telephone number associated with your opt-in. You may opt‑out of these communications at any time, and your consent to receive marketing text messages is not required and is not a condition to purchase any goods or services.

Program Descriptions

As set forth above, Sephora and/or its service providers and others may use an autodialer and/or related systems to deliver text messages (including, but not limited to, SMS and MMS) to the phone number(s) that you provide. Text messaging may include one-time or recurring texts related to, but not limited to, the following programs:

  • Marketing and Promotional Programs: By opting into a Sephora marketing Program, you can expect to receive recurring marketing, promotional, advertising, informational and other similar messages regarding sales, discounts, loyalty programs, reward certificates, abandoned cart reminders, and other offers, in varying frequencies at the mobile telephone number provided when opting in.

  • Service Appointments: You may provide your mobile telephone number to opt in to receive text messages about appointments, services, and/or reminders and updates related to same.

  • Order Tracking and Delivery Alerts: You may provide your mobile telephone number to opt in to receive text messages about your orders, shipments, and/or deliveries, and updates related to same.

  • On-Demand Text Message Reply Services: You may send a text requesting certain types of on-demand text message reply services from Sephora, including but not limited to the following: text to receive a link to sign-up for loyalty programs, text to sign-up for email marketing programs, text to receive a link to save a coupon or similar item to your mobile telephone or digital wallet, text to download the Sephora Mobile App, or text to receive a link to enter or make entry to a sweepstakes. These text messages are not ongoing recurring Programs and therefore you will only receive the information you specifically request in reply.

  • Back in stock notifications: By opting into a Sephora Back in Stock alert, you can expect to receive text messages pertaining to updates about when a product is, or will be, re-stocked.

How to Opt In

To opt in to a Program, please follow the instructions provided by the specific Program you wish to enroll in, such as through online or application-based enrollment forms or by texting a keyword to the five-digit short code associated with the Program (the “Short Code”), and completing the sign-up instructions found in the text message received. Upon your request to sign-up to a recurring Program, you will receive two (2) text messages as part of the process confirming your desire to opt-into the Program (first an opt-in request message, and once you have replied “Y” you will receive a sign-up confirmation message).

How to Opt Out

If you do not wish to continue participating in any Program, or no longer agree to these Terms, text the applicable Short Code or directly reply to any message received from a Program with STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to opt out of that Program at any time. You may receive an additional mobile message confirming your decision to opt out. You understand that the text message program may not recognize and respond to unsubscribe requests that contain words or phrases other than those set forth above and agree that Sephora and its service providers will have no liability for failing to honor such requests. You may be subscribed to multiple Programs across different Short Codes, and therefore you must separately text or reply STOP to each Short Code from which you wish to unsubscribe.

Message Frequency

Message frequency will vary depending on which Program(s) you sign up for. You may receive text messages, including but not limited to, when:

  • You are welcomed to the Program

  • An order has been placed or an appointment has been scheduled

  • An item or items have been shipped, is out for delivery, and/or when it arrives

  • An item or items are ready for in-store pick up

  • There are general marketing or promotions

  • An item comes back into stock

  • To remind you about items that were left in your cart

Sephora reserves the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. Sephora also reserves the right to change the short code or phone number from which messages are sent and we will notify you when we do so.

Costs

Message and data rates may apply. Please check with your mobile carrier for details about your pricing plan and the charges for sending and receiving text messages. You are solely responsible for any costs related to or associated with your receipt of text messages, as set forth more fully in these terms.

Supported Carriers

Not all mobile devices or handsets may be supported and our messages may not be deliverable in all areas. Sephora, its service providers and the mobile carriers supported by the program are not liable for delayed or undelivered messages.

We are able to deliver messages to the following mobile phone carriers: Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile USA.. Minor carriers: Indigo Wireless, MetroPCS, Bluegrass Cellular, Illinois Valley Cellular, Viaero Wireless, Pine Belt, GCI Communications, Nex Tech Communications, Shelcomm, Duet Wireless, Inland Cellular, James Valley Cellular (JVC), Standing Rock Telecom, Cross Wireless, Northwest Missouri Cellular, Alaska Communications Systems (ACS), Thumb Cellular, Carolina West Wireless, Union Telephone, MTPCS Cellular One (Cellone Nation), Cordova, Copper Valley Telecom, ASTAC, Rural Independent Network Alliance (RINA), West Central Wireless, Chat Mobility, SouthernLINC, Panhandle Wireless, Cellcom, Truphone, Google Voice, United Wireless, bandwidth.com (includes Republic Wireless), Altice Mobile, Atlantic Tele-Network International (ATNI), Brightlink, Inteliquent, Aerialink, Blue Wireless, Chariton Valley Cellular, Digital Communications Consulting, TextMe, Pioneer Cellular, East Kentucky Network (Appalachian Wireless), Limitless Mobile, Cellular One of N.E. Arizona, Nemont US UMTS, Nemont CDMA, MTA Wireless/Matanuska Kenai, Pine Cellular, Triangle Wireless, Telnyx, Enflick, C Spire Wireless (aka Cellular South),Virgin Mobile, Boost Mobile, United States Cellular Corp.

Support

To request more information, text the keyword HELP to the Short Code for the Program about which you have questions. If you are experiencing any problems, please visit https://www.sephora.com/beauty/customer-service and submit the form with details about your problem or your request for support, or call 1-877-737-4672. Please note that the use of this phone number, or texting “HELP” to the Program’s Short Code is not an acceptable method of opting out of the program. Opt outs must be submitted in accordance with the procedures set forth above. In Canada, text “INFO” for contact information of the sender, which is Sephora Beauty Canada Inc., and can be reached at 600 de Maisonneuve Boulevard West, Suite 2400, Montréal, Quebec, H3A 3J2, Canada and 1-877-737-4672.

MMS Disclosure

A Program will send SMS (Short Message Service) messages if your mobile device does not support MMS (Multimedia Messaging Service) messaging.

Access or Delivery to Mobile Network is Not Guaranteed

The Programs are offered on an "as-is" basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with any Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of our control. We are not liable for delayed or undelivered mobile messages.

Participant Device & Service Requirements

You must have a wireless device of your own, capable of 2-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all mobile phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.

Eligibility

Children under the age of 16 may not participate in any Program and parents or legal guardians may not agree to these Terms on their behalf. If we become aware that a child under 16 has provided or attempted to provide us with personal information, we will use our best efforts to remove the information permanently from our files. If you are under the age of 18 but at least 16 years of age, you may participate in any Program only under the supervision of a parent or legal guardian who agrees to be bound by these Terms. If you are a parent or legal guardian agreeing to these Terms for the benefit of a child between the ages of 16 and 18, be advised that you are fully responsible for his or her participation in any Program, including, without limitation, all legal liability that he or she may incur.

Privacy

We respect your privacy.

To view our privacy policy, please visit: https://www.sephora.com/privacy-policy

Governing Law

This Agreement shall be governed by the laws of the State of California, without reference to conflict of laws principles. Any suit to enforce this Agreement, shall be brought exclusively in the State and U.S. District Courts located in San Francisco, California and the Parties hereby submit to the personal jurisdiction of such courts and waive any venue objection.

Miscellaneous

You warrant and represent to us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in these Terms or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable. Any new features, changes, updates or improvements of any Program shall be subject to these Terms unless explicitly stated otherwise in writing.

Sephora reserves the right to change these Terms from time to time without notice, and in its sole discretion. If Sephora decides to change these Text Messaging Terms & Conditions, Sephora will post a new version on the Sites and update the date set forth above..

ANY CHANGES OR MODIFICATIONS TO THESE TEXT MESSAGING TERMS & CONDITIONS, GUIDELINES OR RULES WILL BE EFFECTIVE UPON POSTING OF THE REVISIONS. THE UPDATED TEXT MESSAGING TERMS & CONDITIONS WILL REPLACE THE PRIOR VERSION AND ARE APPLICABLE TO ANY FUTURE DISPUTES BETWEEN THE PARTIES, REGARDLESS OF WHEN THE DISPUTED INTERACTIONS AROSE.

Contact

United States – Sephora USA, Inc.

This message program is a service of Sephora, located at 350 Mission Street, 7th Floor, San Francisco, California 94105.

Canada – Sephora Beauty Canada, Inc.

This message program is a service of Sephora, located at 160 Bloor St E Suite 1100, Toronto, ON M4W 0A2, Canada. . 1-877-737-4672.

Dispute Resolution

IF YOU ARE A U.S. RESIDENT, YOU ALSO AGREE TO THE FOLLOWING PROVISIONS:

PLEASE READ THIS SECTION CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION AND TO HAVE A TRIAL IN FRONT OF A JURY.NO CLASS ACTIONS: EACH PARTY HEREBY KNOWINGLY, VOLUNTARILY, AND INTENTIONALLY WAIVES ITS RIGHT TO PARTICIPATE IN A CLASS OR COLLECTIVE ACTION AGAINST THE OTHER PARTY IN ANY DISPUTE OR PROCEEDING (WHETHER BASED ON CONTRACT, STATUTE, TORT, OR ANY OTHER THEORY). ALL CLAIMS MUST BE BROUGHT SOLELY IN A PARTY'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, CONSOLIDATED ACTION, REPRESENTATIVE ACTION OR PROCEEDING.

WAIVER OF JURY TRIAL: EACH PARTY HEREBY KNOWINGLY, VOLUNTARILY, AND INTENTIONALLY WAIVES, TO THE FULLEST EXTENT PERMITTED BY LAW, ANY AND ALL RIGHTS THEY MAY HAVE (INCLUDING BUT NOT LIMITED TO, THEIR CONSTITUTIONAL OR STATUTORY RIGHT TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JURY) TO A TRIAL BY JURY IN ANY LEGAL PROCEEDING FOR ANY DISPUTES WHATSOEVER BETWEEN THE PARTIES, INCLUDING BUT NOT LIMITED TO, DISPUTES IN ANY WAY ARISING OUT OF OR RELATING TO THESE TERMS OR THE RELATIONSHIP OF THE PARTIES (WHETHER BASED ON CONTRACT, STATUTE, TORT, OR ANY OTHER THEORY).

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