SEPHORA FLASH FAQS
SEPHORA FLASH IS A NON-REFUNDABLE SUBSCRIPTION SERVICE THAT AUTOMATICALLY RENEWS AT THE END OF EVERY 12 MONTH SUBSCRIPTION PERIOD UNLESS YOU CANCEL. BY USING FLASH, YOU ACCEPT THESE TERMS, AND SPECIFICALLY ACCEPT THE AUTOMATIC RENEWAL POLICY.
How do I enroll in Sephora FLASH?
To enroll in Sephora FLASH, simply accept the Terms & Conditions and add a FLASH membership to your basket. If you are a VIB Rouge, sign into your Beauty Insider account and then accept the Terms. VIB Rouge members can enroll in FLASH for NO additional cost.
Do I have to renew my membership every year?
If you register for FLASH on or after January 13, 2016, your membership automatically renews at the end of 12 months from your registration date (at the then current rate) unless you notify us before your renewal date that you wish to cancel. YOU CAN CANCEL YOUR AUTO-RENEWAL BY CALLING 1-877-SEPHORA, BY SENDING AN EMAIL TO CUSTOMERSERVICE@SEPHORA.COM OR BY GOING TO THE MY ACCOUNT PAGE.
Purchases of Sephora FLASH paid for by Apple Pay, Gift Card or Store Credit are not subject to auto-renewal and your subscription will end on the first anniversary of your subscription.
What are the benefits of Sephora FLASH membership?
Sephora FLASH is a program that offers multiple shipping benefits, including unlimited 2-day shipping for eligible purchases. See shipping benefits here.
When do my Sephora FLASH benefits start?
Your FLASH benefits will start in the same order that you enroll in FLASH.
Can I get a refund of my Sephora FLASH membership?
SEPHORA FLASH MEMBERSHIPS ARE NON-REFUNDABLE.
Why didn’t my order qualify for FLASH 2-day shipping?
Orders to be shipped to P.O. Boxes, APO/FPO addresses or to Alaska, Hawaii, Canada, or other international locations do not qualify for FLASH 2-Day Air shipping. FLASH shipping is only available in the contiguous U.S. Also, any orders that include Hazmat items must be shipped ground and also do not qualify for expedited shipping.
Is my Sephora FLASH membership purchase subject to sales tax?
Taxes may apply on either or both of the membership fee and the reduced shipping charges for FLASH program shipments.
Will I earn Beauty Insider points for my Sephora FLASH membership subscription?
While the actual subscription fee does not qualify for Beauty Insider points, all your merchandise purchases qualify for Beauty Insider points and promotions.
Is there a minimum purchase required to apply a FLASH shipping method to my order?
There is no minimum purchase requirement for Sephora FLASH participants.
What are the available shipping methods for FLASH members?
FLASH 2 day
Delivery Time: 2 business days (including processing time, if order is placed before 3pm PT)
FLASH 1 day
Delivery Time: 1 business days (including processing time, if order is placed before 9am PT)