Buy Online, Pick Up in Store

Where do I go when I arrive?

When you get to the Sephora store, notify a Beauty Advisor that you’re picking up an order and we will prioritize getting your order quickly. If you would like to shop or browse the store first and pick up inside, look for the sign that says “Online Order Pickup,” typically located near the front of the store, or let any available Beauty Advisor know you have a pickup order. Your items will be brought to you.

Where do I pay for my order?

Payment will be collected online at checkout, prior to placing your pickup order. No payment will be collected at the store unless you choose to purchase additional items.

How do I return my purchased item(s)?

Returns can only be made in store and within 30 days after picking up your order. Please bring your receipt to the store. Please see Return Policy for more details.

Have more questions?

Visit our Customer Service Page for more information.