PLAY! by SEPHORA Monthly Subscription BoxMonthly Subscription
What it is: your little slice of Sephora, delivered.
At Sephora, we love that feeling when you find a new beauty product, give it a try, and wonder how you ever lived without it. That’s why we created PLAY! by SEPHORA, a beauty box filled with six samples, delivered right to your door.
Each monthly box includes:
✔ Six makeup, skincare, and hair-care samples from top brands (five of which are trial size!) worth up to $65
✔ A reusable, recyclable makeup bag
✔ PLAY! BOOK with tips, tricks, and how-tos about each sample
✔ Access to exclusive video how-tos and tutorials about how to use the products in your box
Here’s how it works:
Each month we curate a selection of new and bestselling products we’re most excited about, from makeup to hair care to skincare to fragrance. Then, using the answers in your PLAY! PROFILE, we determine which version is best for you. Next stop: your place, where you can experiment, play, and find your personal favorites—or save the travel-ready samples for your next trip. See past boxes.
✔ Anyone who loves top brands, discovering new products, or stepping up their beauty game!
PLAY! by SEPHORA is currently only available in the US and can ship to any address in the 50 states.
Q: What does a subscription to PLAY! by SEPHORA include?
A: Inside each month’s box, you’ll find:
- Six makeup, skincare, and hair-care samples from top brands (five of which are trial size!) worth up to $65
- A reusable, recyclable makeup bag
- PLAY! BOOK with tips, tricks, and how-tos about each sample
- Access to exclusive video how-tos and tutorials about how to use the products in your box
Q: Do I pick the samples I receive?
A: The PLAY! by SEPHORA experts curate a selection of prestige products each month, so you don’t have to choose anything! We know beauty isn’t one-size-fits-all, so each month we choose which of these products we think are best for you, based on the answers you provide in your PLAY! PROFILE. In order to help us learn more about your beauty preferences and needs, be sure to complete your PLAY! PROFILE, which you can access at www.sephora.com/play-quiz. If you have any questions, chat with us on BeautyTalk.
When will I receive my first box?
A: Due to high demand, your first box will usually arrive the month after you sign up (i.e., if you sign up between January 1 and January 31, your first box will arrive in February.) In limited instances, when you sign up between the first and the fifteenth day of a month, your first box will arrive during this same month. You will receive an email, confirming when your box ships.
Q: Can I purchase a PLAY! box without a subscription?
A: Currently, the only way to regularly receive a PLAY! by SEPHORA box is by subscribing to the program. From time to time, past boxes are available for individual purchase here
Q: I submitted my email to be notified when new spots become available. Now what?
A: You will be notified by email when new spots open up. You can then click through from the email to claim your spot and subscribe. We add new subscriptions throughout the month, so you will most likely be hearing from us soon!
Q: Can I subscribe to PLAY! by SEPHORA in a Sephora or Sephora inside JCPenney store?
A: Yes. In addition to subscribing on Sephora.com and the Sephora mobile app through sephora.com/beauty/play, our Beauty Advisors can assist with sign-up using handheld devices in store.
Q: Can I purchase a subscription as a gift?
A: We’re glad to hear you want to share PLAY! by SEPHORA with friends! Unfortunately, at this time you can only purchase a subscription for yourself.
Q: Do I need to do anything after I subscribe to receive my box?
A: We’d love to learn a little about you! After signing up, be sure to complete your PLAY! PROFILE on www.sephora.com/play-quiz. Your box will still arrive if you don’t.
Q: How do I update my subscription shipping address or billing information?
A: You can make adjustments to your shipping address or billing information by going to your Subscriptions page in your account, scrolling to the PLAY! by SEPHORA section, and selecting “Edit”. Your information must be changed before the first of the month to affect the current month’s box. For example, if you would like to update your subscription details for the June box, you will need to do so by May 31.
RETURNS AND CANCELLATION
Q: Can I return or exchange items from a box?
A: Products included in a PLAY! by SEPHORA box are handpicked each month, so we are unable to offer returns or exchanges on the box or the items. If something is missing or damaged, please refer to the questions below.
Q: What is the cancellation policy?
A: You may cancel your subscription at any time by following the instructions on your Subscriptions page in your account or by calling Customer Service at 1-844-PLAY-HLP. As of May 1, 2016, cancellations must be made before the first of the month to affect the current month’s box. If you cancel after the first of the month, you will be charged for and receive that month’s PLAY! by SEPHORA box, which will be your final one. For example, if you would like to cancel and not receive the May box, you must do so by April 30. There is no cancellation fee, and we’ll be sorry to see you go!
Q: How much does shipping cost?
A: Nothing! It is included in your monthly subscription fee.
Q: Where does PLAY! by SEPHORA ship?
A: PLAY! by SEPHORA is currently only available in the US and can ship to any address in the 50 states. We cannot ship to APO/FPO addresses or US territories at this time; however, we are working to change this and will let you know as soon as we begin shipping to these areas.
Q: When will I receive my box?
A: All PLAY! by SEPHORA boxes will arrive within a three- to five-day period around the twentieth of every month. You will receive an email when your box ships, so you can track it to your doorstep.
Q: I have Sephora FLASH. Does this affect my shipment?
A: Currently, FLASH membership does not apply to shipping for PLAY! by SEPHORA.
Q: What are the dimensions of the PLAY! by SEPHORA shipment?
A: The shipping carton measures 7 1/2"" x 7 1/2"" x 2 1/4"".
Q: When will I be billed for my subscription?
A: You will be charged the monthly fee and applicable sales tax for your recurring subscription between the first and fifth of each month, except in some instances, when you order between the first and the fifteenth day of a month, and we are able to ship your first box during the month in which you sign up. In that event, you will be charged the monthly fee and applicable sales tax for your first month’s box on or about the sixteenth of the month, after which, standard billing will resume. For example, if you sign up on January 5 and we have inventory to make January your first box, you will be charged for the January box on or about January 16. You will be charged for the February box on or about February 1–February 5. If we are unable to complete a charge, we may retry at a different time that month.
Q: What payment methods can I use?
A: You can pay using a debit card, a credit card, or PayPal. We accept Visa, MasterCard, American Express, and Discover Card. At this time we are unable to accept JCPenney Credit Cards, online credit, eGift Cards, gift cards, or any other payment method for PLAY! by SEPHORA subscriptions.
Q: Do you charge sales tax?
A: If applicable, sales tax will be added to your monthly subscription fee.
Q: Can I use a promo code when purchasing my subscription?
A: Currently, promo codes do not apply.
Q: Do I receive Beauty Insider points with my purchase?
A: No. However we will honor past PLAY! PASSES included in single-purchase boxes that are available for sale online. You can show your PLAY! PASS when purchasing items in store or use the code online to receive 50 bonus points with any purchase in store, or with purchase of $20 or more online. Each PLAY! PASS can only be used once and expires 30 days from purchase.
THE FINE PRINT
PLAY! by SEPHORA is a monthly subscription program.
By subscribing to PLAY! by SEPHORA, you understand and agree that you are opting in to a monthly product subscription and that each month Sephora will charge the credit card you designate now (or later by updating the Subscriptions page in your account or through a customer service representative), the then-current monthly subscription fee (plus applicable taxes) until you cancel.
You may cancel at any time by following the instructions on your Subscriptions page in your account or calling Customer Service at 1-844-PLAY-HLP.
Products included as part of each monthly PLAY! by SEPHORA product box cannot be returned in store or online. If you have received a damaged or incomplete box, please contact Customer Service at 1-844-PLAY-HLP or PlayHelp@sephora.com.
If you are not already a Beauty Insider member, you will automatically become one when you subscribe to PLAY! by SEPHORA.
For full details, see the PLAY! by SEPHORA Program Terms.