Ratings & Reviews

Ratings & Reviews

 Sign In  Write a Review  Enter Your Info  Preview Your Review  Submit Your Review  Review Guidelines  Rate a Product  Preview Your Questions & Answers  Submit Your Questions & Answers  Questions & Answers Guidelines  Photo & Video Guidelines  Verified Purchase Badge

Do tell! We want to know what you think of the products you've tried or bought. Use our Ratings & Reviews to voice your opinions about your recent beauty buys. Got a beauty Q? Just ask! It's pretty simple.

Sign In

If you are a returning customer, you will be prompted to sign in by providing your email address (login) and password. If you can't remember your password, click here to reset your password.

If you are a new customer and have not shopped or reviewed with us before, you will need to register by providing your email address (login) and creating a password, before being able to rate products and write reviews. Click here to register.

You will be asked to enter a Beauty Insider Community nickname that will appear with your posted reviews. Choose wisely! Once you enter your nickname it cannot be edited/changed.

Write a Review

We recommend that you focus on the product you purchased or have experience with and include details about what you like or dislike about it. When writing your reviews, be sure to keep it clean. (No obscenities, discriminatory language, spam content, or critical comments about other reviews or reviewers.) Please do not include personal contact information or non-Sephora URLs. You have the option to add a photo or video to your review to help other shoppers reading your review, provided such addition complies with our Photo & Video Guidelines noted below. Show the product in action, share swatches, or show off your artistry. Please refer to our Review Guidelines below for additional information. By writing a Rating & Review, you agree to our Terms of Use.

Enter Your Info

Depending on the product you're reviewing, you will be asked to answer a few quick questions that will help shoppers who read your review make a more informed decision. This includes selecting personal characteristics such as skin tone and type, hair color and type or eye color, age range, and location. Any information you supply will be saved to your profile and will be visible to everyone else on the product page, along with your age range when you submit your review. To learn more about how we use your profile information, please review our Privacy Policy.

Preview Your Review

You will have the chance to preview your review before submitting it. Your review, profile information, and any images or video will be shown. From there, you may go back and edit or submit your review. Please remember to keep our Review Guidelines and Terms of Use in mind.

Submit Your Review

Click on the "Submit" button to submit your review. You will get a confirmation page to let you know it has been successfully submitted. Note that reviews can take up to 72 hours to appear.

Review Guidelines

All reviews are read and moderated to abide by the following Review Guidelines:

When writing your review, please consider the following guidelines:

  • Be objective.

  • Focus on the product and your individual experience using it.

  • Provide insightful, helpful details about why you like or dislike a product and avoid vacuous statements.

  • You must be at least 16 years old and, if you are a minor, you must have obtained the consent of your parent or legal guardian to participate on Sephora.com Ratings & Reviews and their agreement to Sephora’s Terms of Use.

  • All submitted reviews are read by our moderators and are subject to the terms set forth in our Terms of Use.

  • To ensure compliance with these guidelines and our Terms of Use, reviews must be submitted in English or French.

We reserve the right not to post your review or to withdraw any posted review for any reason. Some reviews may get flagged, reviewed, and then later removed by our moderation team after previously appearing on Sephora.com. For example, reviews may be subject to removal if written about a product no longer available for sale at Sephora or a previous version of the product (e.g., reformulated). Your review may be excluded if it violates review guidelines or contains any of the following types of content:

  • Inappropriate comments (aggressive, threatening, trolling, etc.), profanities, discriminatory language or hate speech, or other language not suitable for the public.

  • Evidence of potential danger, injury, violence or death.

  • Third party URLs (Sephora URLs are OK) and personally identifiable information (phone number, address, email, etc.).

  • Advertisements, "spam" content, references to other products, offers, or websites.

  • Any content or materials which you do not own or for which you have not secured all necessary rights.

  • Critical comments about other reviews posted on the page or their authors.

  • Discussion of medical conditions or claims of medical effectiveness outside of the stated product benefits.

  • A review that is not related to the actual product (e.g., customer service experience).

  • Review photos that contain any visible logos, drawings, cartoons, photographs, pictures, phrases, or trademarks (other than those of Sephora or the brands we sell) or other content or materials that you do not own, or for which you have not secured all necessary rights.

  • Review photos that contain more than one recognizable person.

In addition, if you wish to share feedback with us about product selection, pricing, ordering, delivery, or other customer service issues, please contact us directly by visiting https://www.sephora.com/beauty/contact-us. Please do not submit this feedback through a product review.

Otherwise, feel free to review as many products as you wish following the guidelines above!

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Rate a Product

There is a five-star rating scale for each product. One star is the lowest rating and five stars is the highest. Click on the star you wish to select your rating.

Preview Your Questions & Answers

You will have the chance to preview your questions or answers before submitting them. Your question or answer and profile information will be shown. From there, you may go back and edit or submit your question or answer. Please remember to keep our Questions & Answers Guidelines and Terms of Use in mind.

Submit Your Questions & Answers

Click on the "Submit" button to submit your question or answer. You will get a confirmation page to let you know it has been successfully submitted. Note that questions or answers can take up to 72 hours to appear.

Questions & Answers Guidelines

All questions and answers are read and moderated to abide by the following Q&A Guidelines:

When asking a question, please consider the following guidelines:

  • Focus on the product and your individual question about it.

  • Provide relevant details that might help others answer your question such as skin tone, eye color, hair texture or desired look. For example, "I have short eyelashes. Will this mascara be lengthening enough for me?" All submitted questions are read by our moderators and are subject to the terms set forth in our Terms of Use.

  • Do not ask for medical advice.

  • To ensure compliance with these guidelines and our Terms of Use, questions must be submitted in English or French.

You can also share your beauty smarts and submit answers to others' questions. When answering a question, please consider the following guidelines:

  • Focus on the product and your individual experience using it.

  • Provide details that are relevant to the question being asked.

  • All submitted answers are read by our moderators and are subject to the terms set forth in our Terms of Use.

  • Do not provide medical advice.

  • To ensure compliance with these guidelines and our Terms of Use, answers must be submitted in English or French.

We reserve the right not to post any question or answer or to withdraw any posted question or answer for any reason. For example, questions and answers may be subject to removal if written about a product no longer available for sale at Sephora or a previous version of the product (e.g., reformulated). Your question or answer will not be posted if it violates the guidelines provided, or if it contains any of the following types of content: feedback about product selection, pricing, ordering, delivery, or other customer service issues. Do not submit this feedback through a question or answer. Please contact us directly.

Now, ask and answer away!

Photo & Video Guidelines

When posting a picture, please consider the following guidelines:

  • Pictures must be related to the product you are reviewing.

  • Pictures must be in BMP, PNG, GIF or JPEG format and be in focus.

  • File size must be 2 MB or less.

  • Pictures must be at least 60 pixels tall.

  • Pictures must be at least 60 pixels wide.

  • Objectionable pictures will be rejected.

By uploading any pictures, you grant Sephora a worldwide, perpetual, non-exclusive, irrevocable, royalty-free, sublicensable, and transferable right and license to display your picture on Sephora's website and to use it in accordance with the Review Guidelines and Sephora’s Terms of Use. You understand that your content may be utilized and distributed by Sephora in its marketing materials, including but not limited to, Sephora emails and store materials.

All pictures are seen by our moderators and are subject to the terms set forth in our Terms of Use.

Be sure that your picture does not contain any visible logos, drawings, cartoons, photographs, pictures, phrases, or trademarks (other than those of Sephora) or other content or materials which you do not own or for which you have not secured all necessary rights.

Be sure you are the only person in the picture or that you have obtained all necessary permissions from any other individuals in the picture.

Do not submit any picture unless you have taken the picture yourself or have obtained the necessary rights from the person who took the picture.

When posting a video, please consider the following guidelines:

  • Focus on the product and your individual experience using it. Make sure your video is related to the product.

  • Videos must be hosted on YouTube and be in focus and of good audio/visual clarity.

  • Videos must be under 5 minutes in length. By uploading any videos, you grant Sephora a worldwide, perpetual, non-exclusive, irrevocable, royalty-free, sublicensable, and transferable right and license to display your video on Sephora's website and to use it in accordance with the Ratings and Reviews Terms & Conditions and Sephora’s Terms of Use.

You understand that your content may be utilized and distributed by Sephora in its marketing materials, including but not limited to, Sephora emails and store materials.

All videos are viewed by our moderators and are subject to the terms set forth in our Terms of Use.

Be sure that your video does not contain any visible logos, drawings, cartoons, photographs, pictures, phrases, or trademarks (other than those of Sephora) or other content or materials which you do not own or for which you have not secured all necessary rights.

Be sure you are the only person in the video or that you have obtained all necessary permissions from any other individuals in the video.

Do not submit any video unless you have shot the video yourself or have obtained the necessary rights from the person who shot the video.

Do not include music in your video unless you have obtained all necessary permissions to do so.

Your picture or video will not be posted or may be removed if it violates the guidelines provided.

Verified Purchase Badge

Published reviews of eligible purchases will be displayed with a Verified Purchase badge, indicating to shoppers that we were able to verify that you purchased the item from Sephora. In order for your review to display a Verified Purchase badge, you will need to submit the review within 90 days of your online or in-store purchase, using the same Beauty Insider account you used for your purchase to compose and submit your review.

Online purchases made on or after September 25, 2019 and in-store purchases made on or after October 14, 2021 are eligible to be verified. Reviews written for online purchases made on or before July 10, 2021 must have been written within 60 days of purchase to qualify for the Verified Purchase badge. Reviews written for online orders placed on July 11, 2021 or after and in-store purchases made on October 14, 2021 or after are eligible for the Verified Purchase badge if submitted within 90 days of purchase.

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