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Contact Customer Service | Sephora

Quiet Hours

We believe beauty is for all, but the reality of everyday shopping can feel overwhelming for many of us. Loud music and strong fragrances can lead to sensory overload—especially for people who are neurodivergent or sensitive to sensory stimulation.

That’s why we launched Quiet Hours, creating a calmer space for our clients to browse peacefully and explore beauty at their own pace.

During Quiet Hours we will:

  • Turn down the music

  • Minimize strong scents

  • Leave you to browse, but we’re still here to help

By making these changes, we’re helping to create an even more inclusive retail experience.

Quiet Hours are the first hour of business on Tuesdays and Saturdays.

Check your local store’s schedule to find their Quiet Hours and enjoy beautifully calm shopping time.

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