Gift Messaging

Gift Messaging

How can I add a gift message to an order?

Click on “Add a gift message” underneath your listed basket items and follow the prompts to create your gift message. You can also opt to add a gift message at checkout, above your listed payment method, instead.

Which shipping options can I use when sending a gift message?

You can add a gift message for orders placed using standard shipping or Same-Day Delivery. This is not currently available for Buy Online & Pick Up orders (but will be soon!).

I am sending a Same-Day Delivery order as a gift, but some items were unavailable and will be shipped via standard shipping. Can I still include a gift message with this order?

Yes! Your gift message will still be sent with your Same-Day Delivery order, despite some items shipping separately with standard shipping.

When do I add the gift recipient’s address?

You can add and/or edit the gift recipient’s address at checkout, when placing your order.

How can I add special instructions for a Same-Day Delivery order being sent as a gift?

At checkout, beneath “Same-Day Delivery” and “Schedule a Delivery Window,” you can input any additional instructions for couriers (such as the gift recipient’s apartment number or gate code).

How will I know that the gift message sent?

Once you finalize your order by clicking “Place Order,” you’ll get a confirmation pop-up stating that the digital gift message will be sent to the gift recipient. You’ll also receive confirmation via email.

When will the gift recipient receive my gift message?

For orders placed via standard shipping, the gift recipient will receive your gift message when the order ships. For orders placed via Same-Day Delivery, they’ll receive your gift message when the order is out for delivery. For split shipments, where part of the order ships via Same-Day Delivery and the rest via standard shipping, they’ll receive your gift message when the Same-Day Delivery order is out for delivery.

How will I know when my gift has been delivered?

Once a gift has been delivered, both the gift giver and gift recipient will receive an email confirming its arrival.

My gift recipient said they did not receive their gift, or that part of their gift is missing, and/or that their item arrived damaged. What should I do?

Please first confirm that all parts of the order have shipped, as orders may ship in split shipments. If items are still missing and/or damaged after receiving all shipments, please contact Sephora Client Services for support.

Gift Recipient

The gift I received isn’t suited for me. How can I exchange or return it?

In the email you received with the subject line “A Sephora gift from ___ is on its way!”, please scroll down until you see a barcode. Present this barcode in any Sephora store along with the item(s) you wish to exchange or return, for store credit only. At this time, we are unable to process returns or exchanges by mail for any item(s) received as a gift.

My gift did not arrive, or only some of the items on the gift receipt arrived, and/or some items arrived damaged. What should I do?

Please first confirm that all parts of the order have shipped, as orders may ship in split shipments. If items are still missing and/or damaged after receiving all shipments, please contact Sephora Client Services for support.

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