Last Updated: January 25, 2023
PLEASE READ THESE TERMS & CONDITIONS CAREFULLY BEFORE ENROLLING IN THE SEPHORA AUTO-REPLENISH AUTO-RENEWING SUBSCRIPTION SERVICE. IF YOU SIGN UP FOR AUTO-REPLENISH, YOU MUST EXPRESSLY ACCEPT THESE TERMS & CONDITIONS, WHICH CONTAIN AN ARBITRATION AGREEMENT, A WAIVER OF CLASS-ACTION RIGHTS, AND LIABILITY LIMITATIONS.
The following terms and conditions (“Terms”) apply to your participation in the Sephora Auto-Replenish Subscription (“Auto-Replenish”). These Terms are between you and Sephora USA, Inc. and/or its affiliates, including Sephora Beauty Canada, Inc., if you are in Canada (“Sephora”, “we”, or “us”), and govern our respective rights and obligations. These Terms, together with any additional applicable terms and conditions related to any promotional offers provided to you for use with the Auto-Replenish program, constitute the entire agreement between you and Sephora related to your Auto-Replenish program subscription.
Enrollment in Auto-Replenish is only open to Sephora Beauty Insider members; if you are not a Sephora Beauty Insider member, go here to join, which is free.
When you purchase a product at Sephora.com and enroll in the Auto-Replenish program, you are signing up for continuous shipments of such product at a cadence you choose, and you will be billed for such shipments at the indicated price (as such price may change from time to time with notice to you). Shipping for Auto-Replenish orders is free.
Auto-Replenish membership benefits are limited to certain products sold by Sephora on the Sephora.com U.S. and Canada website; eligibility will be displayed on the product purchase page.
Some other restrictions apply: Auto-Replenish delivery is only available in the contiguous U.S. and Canada. It excludes Alaska, Hawaii, Puerto Rico, P.O. Boxes, APO/FPO addresses.
The Auto-Replenish FAQs provide additional information about how the program works.
Sephora may accept, refuse or terminate membership in the Auto-Replenish program at our sole discretion.
You may not transfer or assign your Auto-Replenish membership or any Auto-Replenish program benefits.
Auto-Replenish program benefits cannot be used to ship products purchased for the purpose of resale to others.
By enrolling in the Auto-Replenish program, you authorize Sephora to automatically charge the designated prices for the applicable products to the payment method we have on file on a recurring basis as selected by you unless and until you modify or cancel your subscription as provided herein. Taxes may apply on products ordered through the Auto-Replenish program; these will be displayed with your order.
If you enroll in the Auto-Replenish program for a particular product, that product will be automatically shipped to you in the quantities and at the cadence you’ve selected. Once you have subscribed for Auto-Replenish, you can manage your preferences, such as delivery cadence and product quantity, by going to the Auto-Replenish Subscription Hub, located under your profile at Sephora.com. You can also manage your preferences using the Sephora app.
You will receive an email reminding you of your upcoming shipment(s) 3 days prior to shipment. This email will provide you with a deadline to make any changes to the upcoming order.
YOU MUST AFFIRMATIVELY CANCEL YOUR AUTO-REPLENISH SUBSCRIPTION BEFORE THE DEADLINE PROVIDED IN THE EMAIL REMINDER OR YOUR NEXT SHIPMENT WILL AUTOMATICALLY OCCUR AND YOU WILL BE CHARGED.
IF YOU WISH TO CANCEL YOUR AUTO-REPLENISH SUBSCRIPTION, you may cancel at any time by going to the Auto-Replenish Subscription Hub, located under your profile at Sephora.com.
We may, in our sole discretion, change the Auto-Replenish program’s benefits, eligibility for membership, or any other feature of the Auto-Replenish program. Any material change to the Auto-Replenish program will be posted on the Sephora.com website and sent to you before any Auto-Replenish orders to which such changes would apply. YOUR CONTINUED MEMBERSHIP FOLLOWING SUCH CHANGES CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR SUBSCRIPTION.
We may terminate or suspend your Auto-Replenish membership in our sole discretion for any reason without notice. If we do so, you will only be charged for orders that have either already shipped to you or are already placed and will ship to you.
If a dispute should arise between you and Sephora, we want to provide you with a resolution that is efficient and cost effective by using our customer service team. Almost all customer service disputes can be resolved to the customer’s satisfaction by using our customer service, reachable by calling 1-877-SEPHORA or by sending an email to firstname.lastname@example.org.
If your dispute cannot be resolved using our customer service team, these Terms describe how we shall proceed with the resolution of the dispute.
TO THE EXTENT PERMITTED BY APPLICABLE LAWS, YOU AND SEPHORA AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SEPHORA AUTO-REPLENISH PROGRAM MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED. The preceding sentence does not apply to New Jersey residents.
PLEASE READ THIS SECTION CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS. IT CONTAINS PROCEDURES FOR MANDATORY BINDING ARBITRATION AND A CLASS ACTION WAIVER.
IF YOU ARE A U.S. RESIDENT (EXCLUDING RESIDENTS OF NEW JERSEY), YOU ALSO AGREE TO THE FOLLOWING MANDATORY ARBITRATION PROVISIONS:
WE BOTH AGREE TO ARBITRATE: You and Sephora agree to resolve any claims relating to these Terms through final and binding arbitration, except that, to the extent you have in any manner violated or threatened to violate Sephora’s intellectual property rights (for example, trademark, trade secret, copyright, or patent rights). Under such circumstances Sephora may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of the Site, or intellectual property infringement (for example, trademark, trade secret, copyright, or patent rights) without first engaging in arbitration or the informal dispute-resolution process described above.
WHAT IS ARBITRATION: Arbitration is more informal than a lawsuit in court and seeks to resolve disputes more quickly. Instead of a judge or a jury, the case will be decided by a neutral arbitrator who has the power to award the same damages and relief that a court can. If any provision of this arbitration agreement is found unenforceable, the unenforceable provision shall be severed, and the remaining arbitration terms shall be enforced.
ARBITRATION PROCEDURES: The Federal Arbitration Act governs the interpretation and enforcement of this dispute resolution provision. Arbitration shall be initiated through JAMS. Any dispute, controversy, or claim arising out of or relating to these Terms shall be referred to and finally determined by arbitration in accordance with the JAMS Streamlined Arbitration Rules and Procedures. If there is a conflict between JAMS Rules and the rules set forth in this Agreement to Arbitrate, the rules set forth in this Agreement to Arbitrate will govern. The JAMS Rules and instructions for how to initiate an arbitration are available from JAMS at http://www.jamsadr.com or 1-800-352-5267. To initiate arbitration, you or Sephora must do the following things:
Write a demand for Arbitration. The demand must include a description of the Claim and the amount of damages sought to be recovered. You can find a copy of a Demand for Arbitration at www.jamsadr.com.
Send three copies of the Demand for Arbitration, plus the appropriate filing fee to your local JAMS office or to JAMS, Two Embarcadero Center, Suite 1500, San Francisco, CA 94111.
Send one copy of the Demand for Arbitration to the other party.
Payment of all filing, administration and arbitrator fees will be governed by the JAMS Rules, except that for claims of less than $1,000, you will be obligated to pay $25 and Sephora will pay all other administrative costs and fees. In addition, for claims of less than $1,000, Sephora will reimburse you for the $25 fee if the arbitrator rules in your favor. Arbitration under this agreement shall be held in the United States county where you live or work, California, or any other location we mutually agree to, subject to California law. The arbitration may award on an individual basis the same damages and relief as a court (including injunctive relief). Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
AUTHORITY OF ARBITRATOR: The arbitrator will decide the rights and liabilities, if any, of you and Sephora, and the dispute will not be consolidated with any other matters or joined with any other cases or parties. The arbitrator shall have the authority to grant motions dispositive of all or part of any claim. The arbitrator shall have the authority to award monetary damages and to grant any non-monetary remedy or relief available to an individual under applicable law, the Arbitration Rules, and the Terms. The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded. The arbitrator has the same authority to award relief on an individual basis that a judge in a court of law would have. The award of the arbitrator is final and binding upon you and Sephora.
NO CLASS ACTIONS: You may only resolve disputes with us on an individual basis, and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations are not allowed.
WAIVER OF JURY TRIAL: THE PARTIES HEREBY WAIVE THEIR CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY, instead electing that all claims and disputes shall be resolved by arbitration. Arbitration procedures are typically more limited, more efficient and less costly than rules applicable in court and are subject to very limited review by a court. In the event any litigation should arise between you and Sephora in any state or federal court in a suit to vacate or enforce an arbitration award or otherwise, YOU AND SEPHORA WAIVE ALL RIGHTS TO A JURY TRIAL, instead electing that the dispute be resolved by a judge. YOU ACKNOWLEDGE THAT YOU HAVE BEEN ADVISED THAT YOU MAY CONSULT WITH AN ATTORNEY IN DECIDING TO ACCEPT THIS AGREEMENT TO ARBITRATE.
OPT-OUT OF AGREEMENT TO ARBITRATE: You can decline this agreement to arbitrate by emailing Sephora at email@example.com and providing the requested information as follows: (1) Your Name; (2) the URL containing these Terms and Agreement to Arbitrate Disputes; (3) Your Address; (4) Your Phone Number; (5) and clear statement that you wish to opt out of this arbitration provision in the Terms. The Opt-Out Notice must be emailed no later than 30 days after the date you first accept the Terms by subscribing to the Sephora Auto-Replenish Program.
In any circumstances where the Agreement to Arbitrate Disputes permits the parties to litigate in court, these Terms shall be governed by and construed in accordance with the laws of the State of California, excluding its conflict of law rules. You further expressly consent and agree to submit to the exclusive jurisdiction and venue of a court of competent jurisdiction located in San Francisco County, California.
The provisions of these Terms are intended to be interpreted in a manner which makes them valid, legal, and enforceable. In the event any provision is found to be partially or wholly invalid, illegal or unenforceable, such provision shall be modified or restricted to the extent and in the manner necessary to render it valid, legal, and enforceable. It is expressly understood and agreed between the parties that such modification or restriction may be accomplished unilaterally by Sephora, or alternatively, by disposition of an arbitrator or a court of law. If such provisions cannot under any circumstances be so modified or restricted, they shall be excised from the Terms without affecting the validity, legality or enforceability of any of the remaining provisions.