Sephora Credit Card FAQs

Sephora Credit Card FAQs

What is the difference between the Sephora Credit Card and the Sephora Visa Credit Cards?

The Sephora Credit Card can be used to make purchases at Sephora stores (excluding Canada and Sephora departments inside of other retailer stores) and at www.sephora.com only. Once approved, you will earn 4% back in rewards on every $1 spent and 2x the Beauty Insider points at Sephora U.S. stores (excluding Canada and Sephora departments inside of other retailer stores) or at www.sephora.com

The Sephora Visa Credit Card can be used to make purchases anywhere Visa is accepted. Once approved, you will earn 4% back on every $1 spent in Sephora U.S. stores (excluding Canada and Sephora departments inside of other retailer stores) or at www.sephora.com, 2x the Beauty Insider points AND 1% back in rewards on spend everywhere else Visa is accepted.

The Sephora Visa Signature Credit Card is the same as the Sephora Visa Credit Card but with added Visa Signature benefits, such as Visa Concierge, Roadside Dispatch, and Visa Signature travel.

Who can apply for the Sephora Credit Card Program?

Applicants must be at the age of majority in your state or territory, have a valid government-issued photo ID, have a valid government issued tax identification number (such as a SSN or SIN) and have a street, rural route, or APRO/FPO mailing address. PO box mailing addresses will not accepted.

How do I apply for the Sephora Credit Card?

There are three ways you can apply for the Sephora Credit Card in the US. You can apply online at sephora.com/creditcard, via the Sephora App, or at your nearest Sephora store. Regardless of how you apply, once approved you will receive 25% off your first Sephora purchase placed on your Sephora Credit Card.

Can I choose the card type I want?

No, approval is determined on an individual basis and is based on creditworthiness.

Is there an annual fee for the Sephora Credit Card?

No, there is no annual fee. You can review the Credit Card Agreements for the Sephora Credit Card and Sephora Visa Credit Card here:

Sephora Credit Card: https://d.comenity.net/sephoracard/common/Legal/schumerbox.xhtml

Sephora Visa Credit Card: https://d.comenity.net/sephoravisa/common/Legal/schumerbox.xhtml

What is the limit and APR for the Sephora Credit Card?

The APR depends on the your creditworthiness. See our resource page at https://d.comenity.net/sephoravisa/common/Legal/termsandconditions.xhtml

Can I use my Sephora Credit Card or Sephora Visa Card on the same day that I apply and are approved for the card?

Yes, absolutely! Upon approval, you will be issued a temporary card number for immediate use which carries a temporary limit and is only valid for 14 days but can be used to make a Sephora purchase. To make a purchase using your temporary card:

In Store: Your temporary card limit is printed on your receipt of approval. Present a valid government-issued photo ID to the cashier and they will look up the account. You may also enter your social security and birthday to initiate an account lookup, while also presenting a valid driver’s license (or state ID or military ID) as identification.

Online: Your temporary card limit is displayed on your approval page. The temporary card number is automatically loaded into your online payment profile and available for immediate use. However, be sure to load your card information once you receive the actual card in the mail.

Once your physical card arrives in the mail you will have access to your full credit limit in store and online.

How long will it take to receive my Sephora Credit Card or Sephora Visa Credit Card in the mail?

Once approved, you can expect to be swiping your Sephora Credit Card or Sephora Visa Credit Card within 7-14 business days.

When shopping at a Sephora store, can I still make a purchase with my Sephora Credit Card, even if I do not have the physical card with me?

Yes, absolutely! A Beauty Advisor or Cashier can look up the account. You can provide a government issued ID or driver’s license for a Sephora Beauty Advisor to scan.

What is the temporary credit limit until the physical card arrives?

Upon approval, there is a temporary credit limit and a limit of four transactions, regardless of which Credit Card you are approved for. The temporary limit is in place until the physical card is received. Your temporary card limit is printed in store on your receipt of approval or displayed on your application approval page on dotcom.

Can I pay my Sephora Credit Card bill in store?

No, Credit Card payments cannot be made in store. To access your account online and pay your bill, visit https://d.comenity.net/ac/sephoracard or for Visa https://d.comenity.net/ac/sephoravisa

You can also pay your bill via mail with your billing statement.

What if I lose my Sephora Credit Card?

Please contact Comenity Capital Bank by calling 866-864-7787. TDD/TTY 1-888-819-1918 They will be happy to help you with a replacement.

Why wasn’t my application approved?

For more information on your application, please contact Comenity Capital Bank directly 1-866-702-9946 (TDD/TTY 1-888-819-1918).

How do I cancel my Sephora Credit Card?

You may close your account at any time by Comenity Capital Bank at 1-866-841-5037 (Sephora Visa) or 1-866-702-9946 (Sephora Credit Card). TDD/TTY 1-888-819-1918.

How do I redeem the First Purchase Discount?

Once approved, you will receive a one-time use first purchase discount of 25% off all Sephora products and services. It is available for use immediately both online and instore.

Can I save my First Purchase Discount?

Yes. But note the 25% First Purchase Discount is one-time use only and expires 30 days after the approval date.

Are there any exclusions from the First Purchase Discount when using my Sephora Credit Card or Sephora Visa Card?

Yes, the First Purchase Discount is not valid on previous purchases, purchases of gift cards or eGift cards, packaging, applicable taxes, orders outside the US or Canada or shipping & handling charges. However, there are no product or service exclusions!

Can I use my 25% First Purchase Discount on in-store services?

Yes, the First Purchase Discount is valid on all in-store services offered at Sephora standalone stores.

How do I earn Credit Card Rewards?

Use your Sephora Visa® or Sephora Credit Card when purchasing at Sephora to earn Credit Card Rewards. Earn 4% back in Reward Dollars for each $1 of Net Eligible Purchases made at Sephora U.S. stores (excluding Canada and Sephora departments inside of other retailer stores) or at www.sephora.com. With the Sephora Visa® Credit Card you will also earn 1% back in Reward Dollars for each $1 of Net Eligible Purchases made everywhere else Visa is accepted.

For more details, visit www.sephora.com/creditcard

Do Credit Card Rewards expire?

Credit Card rewards expire after 90 days from the date of issue, and the expiration date is clearly listed on the reward certificate. You can view your Sephora Credit Card rewards balance on your Account Statement each month, or check your balance anytime on www.sephora.com/profile/CreditCard or in the Sephora App.

How do I redeem a Sephora Credit Card Reward?

In-store: Present the Credit Card Reward you received in your billing statement at checkout. You can also find a copy of your Credit Card Reward by visiting your Sephora.com profile. Just print it out or present it using your mobile device at checkout. You can also see your existing rewards at the register when purchasing in-store. If you would like to redeem a reward, simply let a Sephora Beauty Advisor know. There is no maximum on the amount of Credit Card Rewards you can redeem in-store.

Online: Once you're logged in to your Sephora.com account, you can add your Credit Card Reward to basket during checkout. You may use a maximum of 3 Credit Card Rewards per online transaction.

Can I redeem part of a Credit Card Reward?

No. Rewards must be fully redeemed in a single transaction. Any unused portion will be forfeited.

Can Credit Card Rewards be used in combination with a promotional offer?

Credit Card rewards are combinable with BI cash certificates. Credit Card rewards are not combinable with other discounts or promotions unless explicitly stated otherwise.

Can other promotions be stacked with the Sephora Credit Card First Purchase Discount?

No. The First Purchase Discount is not stackable with other promotions. However, there are no product or service purchases excluded from the First Purchase Discount.

How will I receive my Credit Card Reward?

At the end of the billing cycle, all Reward Dollars will be added up and converted into one Sephora Credit Card Reward.

Sephora Credit Card Rewards will be sent with your billing statement. The Rewards can also be viewed from the Account Center and within your Beauty Insider profile. If at the end of the billing cycle you have not reached the Reward Level, your Reward Dollars will remain in your account and count towards a future Sephora Credit Card Reward. You can view your Sephora Credit Card Rewards balance in Account Center and on your Account Statement each month or you can check your balance anytime in the Sephora app and:

www.sephora.com/profile/CreditCard

Sephora Credit Card Account Center: https://d.comenity.net/ac/sephoracard/public/home

Sephora Visa Credit Card Account Center: https://d.comenity.net/ac/sephoravisa/public/home

How can I check my Rewards Dollars balance?

Credit Card rewards will be sent in your billing statement. Credit Card rewards can also be viewed from the Comenity Account Center or on Sephora.com in your profile. If at the end of the billing cycle you have not reached the Reward Level, your Reward Dollars will remain in your account and count towards a future Sephora Credit Card reward. You can view your Sephora Credit Card rewards balance on your Account Statement each month, or check your balance anytime on www.sephora.com/profile/CreditCard or in the Sephora App. When shopping in stores, you can also ask a Sephora Beauty Advisor to confirm your Credit Card rewards balance.

Sephora Credit Card Account Center: https://d.comenity.net/ac/sephoracard/public/home

Sephora Visa Credit Card Account Center: https://d.comenity.net/ac/sephoravisa/public/home

If I use a reward for an online order and then cancel the order myself, how soon can will the reward be reissued for future use?

Upon cancelling an online order where a Credit Card reward was used, you will see the reward reissued immediately. The reward will be shown within the next statement you receive.

How do I receive my $20 Bonus Sephora Credit Card Reward for spending outside of Sephora?

Sephora Visa® Credit Card cardholders that spend $500 outside of Sephora on their Card within the initial 90 days of the Account opening will receive a $20 Sephora Credit Card Reward. The Sephora Credit Card Reward will be issued on the billing statement and will be combined with other Rewards earned during the billing cycle. Qualifying purchases do not include using your account for Account Assure Pro, balance transfers, cash advances, or using any checks that access your account.

Does the Credit Card Reward Program replace Beauty Insider?

No, Credit Card benefits are in addition to your beauty insider benefits, so you’ll earn Beauty Insider points AND Credit Card Rewards on every eligible purchase at Sephora. Even if you don't have a Beauty Insider account, you can sign up for the Beauty Insider Program at the same time as applying for the Sephora Credit Card.

Do I earn more Beauty Insider points as a cardmember?

Yes, as a cardmember you earn Beauty Insider points at a faster rate than Beauty Insider members. Regardless of tier, cardmembers earn 2 Beauty Insider points for every $1 spent when making a Sephora purchase on your Sephora Credit Card, versus 1 point for every $1 spent as a non-cardholder.

If I pay using my Sephora Credit Card via alternative payment methods (digital wallet, Apple Pay, Google Pay, Paypal etc.) will I still earn 2x Beauty Insider Points?

No, not at this time unfortunately. However, if you are in-store and don’t have your physical Sephora credit card on hand a Sephora Beauty Advisor can perform an account look up. As a cardmember you will earn 2x Beauty Insider points when making a purchase on your card via account lookup.

Will my Sephora Credit Card account be linked to my Beauty Insider account to earn Beauty Insider Points?

Yes, if you use the same email and telephone number when setting up both your Beauty Insider and Credit Card accounts. Our Credit Card program works with our existing loyalty program, meaning more points rewards per purchase!

Are Credit Card rewards combinable with Beauty Insider cash?

Yes! Your Credit Card Rewards and Beauty Insider cash are combinable!

Sephora departments inside other retailers

Can I use my Sephora Credit Card at Sephora departments inside of other retailers?

If you have a Sephora Visa Credit Card, you will be able to use the card at Sephora Inside Kohl’s and earn 1% rewards for spending outside Sephora.

If you have a Sephora Credit Card, you will not be able to use it at Sephora Inside Kohl’s. These cards can only be used at Sephora US stores and on sephora.com.

Can I redeem my Sephora Credit Card Rewards at Sephora departments inside of other retailers?

No. Sephora Credit Card rewards are only redeemable at Sephora US stores and on sephora.com.

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