Returns & Exchanges

Returns & Exchanges

Last Updated: January 29, 2023

Returns Policy Sephora.com and Third-Party Marketplace Purchases Sephora.com Returns by Mail Sephora.com Returns to a Store Location Gift Returns Sephora In-store Purchases Kohl’s and Sephora Returns Canadian Returns

Returns Policy

If you are not completely satisfied with a Sephora purchase or gift for any reason, Sephora welcomes you to return new or gently used products for a full refund to your original method of payment if returned within 30 days of purchase, in most cases. Returns that are made from 31-60 days after purchase are eligible for online credit (if returned to us by mail) or store credit (if returned in-store). In order to complete the return, you must have a proof of purchase.

Please review our return, refund, and exchange policies below for purchases made on Sephora.com, purchases of Sephora items on third-party marketplaces (including, but not limited to, Instagram, Google, YouTube and Facebook), purchases made in Sephora stores and Instacart, Doordash or Shipt orders. Products must be returned in new or gently used condition. Sephora monitors return activity for abuse and reserves the right to limit returns or exchanges at Sephora in all instances. Beauty Insider points and spend associated with all refunds will be removed when the transaction is processed. All returns are subject to validation and approval at Sephora’s discretion. If a return is not approved by Sephora for any reason, the item may not be returned to you. We may ask you for a driver’s license or government ID to verify your identity.

THIS POLICY IS EFFECTIVE FOR ALL PURCHASES MADE ON AND AFTER JULY 1, 2021.

Sephora.com and Third-Party Marketplaces Purchases

Sephora.com purchases and purchases of Sephora items on third-party marketplace (including, but not limited to, Instagram, Google, YouTube, and Facebook) can be easily returned for FREE (no return shipping or handling fees) to any of our Sephora locations for fast processing or by mail if you use our pre-paid return shipping label (follow the return procedures described below). Purchases made on Sephora.com and in Sephora stores cannot be returned or exchanged at Sephora at Kohl’s. We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error. Please allow 30 days for your return to be processed if sent by mail. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.

♦ Returns by mail:

Payment method used to make your Sephora.com purchase

If Sephora receives your new or gently used item within 30 days of purchase, the purchase price will be refunded to:

If Sephora receives your new or gently used item within 31 to 60 days of purchase, the purchase price will be refunded to:

Credit or debit card

Your credit or debit card used to make the purchase.

An online credit that can be used at Sephora.com but is not valid for use in Sephora stores.

PayPal

Your PayPal account.

An online credit that can be used at Sephora.com but is not valid for use in Sephora stores.

Klarna or Afterpay

Your Klarna or Afterpay account.*

An online credit that can be used at Sephora.com but is not valid for use in Sephora stores.**

Sephora gift card, or Sephora online credit

An online credit that can be used at Sephora.com but is not valid for use in Sephora stores.

An online credit that can be used at Sephora.com but is not valid for use in Sephora stores.

* If you paid with Klarna or Afterpay, and Sephora receives your new or gently used item within 30 days of purchase, you will receive a full refund to your Klarna or Afterpay account and the amount and length of your payment plan will be adjusted accordingly.

** If you paid with Klarna or Afterpay, and Sephora receives your new or gently used item within 31–60 days of purchase, the purchase price will be refunded to an online credit that can be used at sephora.com but is not valid for use in Sephora stores. This credit will NOT be applied to your Klarna or Afterpay account and you MUST continue to make payments to Klarna or Afterpay per the original agreement.

For more information on how to redeem your online credit, please click here.

♦ Returns in Store:

Payment method used to make your Sephora.com purchase

If Sephora receives your new or gently used item within 30 days of purchase, the purchase price will be refunded to:

If Sephora receives your new or gently used item within 31 to 60 days of purchase, the purchase price will be refunded to:

Credit or debit card

Your credit or debit card used to make the purchase.

A Sephora store credit that can be used at Sephora stores but is not valid for use on Sephora.com.

PayPal

A Sephora gift card.

A Sephora store credit that can be used at Sephora stores but is not valid for use on Sephora.com.

Klarna or Afterpay

A credit or debit card of your choice.**

A Sephora store credit that can be used at Sephora stores but is not valid for use on Sephora.com. ***

Sephora gift card

A Sephora gift card.

A Sephora store credit that can be used at Sephora stores but is not valid for use on Sephora.com.

Sephora online store credit

A Sephora store credit that can be used at Sephora stores but is not valid for use on Sephora.com.

A Sephora store credit that can be used at Sephora stores but is not valid for use on Sephora.com.

* If you paid with Klarna or Afterpay, and Sephora receives your new or gently used item within 30 days of purchase, the purchase price will be refunded to a credit or debit card of your choice. This refund will NOT be applied to your Klarna or Afterpay account and you MUST continue to make payments to Klarna or Afterpay per the original agreement.

** If you paid with Klarna or Afterpay, and Sephora receives your new or gently used item within 31–60 days of purchase, the purchase price will be refunded to a Sephora store credit that can be used at Sephora stores but is not valid for use on sephora.com. This refund will NOT be applied to your Klarna or Afterpay account and you MUST continue to make payments to Klarna or Afterpay per the original agreement.

For new or gently used items returned in a Sephora store, please provide any of the following: an original packing slip, Sephora.com Order or Shipping Confirmation email, the Sephora.com order on your mobile device or your Beauty Insider information. Your return will be processed according to this refund and exchange policy. Any products not verifiable within our system will be ineligible for a refund, exchange, or credit.

♦ Third-party marketplace returns of Sephora items:

Return method used to make your third-party marketplace return

If Sephora receives your new or gently used item within 30 days of purchase, the purchase price will be refunded to:

If Sephora receives your new or gently used item within 31 to 60 days of purchase, the purchase price will be refunded to:

Return by mail

The same payment method used to make the purchase

An online credit that can be used at Sephora.com but is not valid for use in Sephora stores or on any third-party marketplaces.

Return in a Sephora store

A credit or debit card of your choice.

A Sephora store credit that can be used at Sephora stores but is not valid for use on Sephora.com or on any third-party marketplaces.

Items purchased on Sephora.com or Sephora items purchased on a third-party marketplace may not be returned by mail or in stores, and will not be refunded, more than 60 days after the purchase date.

Items shipped to Sephora outside of the returns window, not in new or gently used condition, without a Sephora original packing slip, or not purchased at Sephora, may not be credited back or returned to you.

We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company.

Sephora is unable to offer exchanges by mail for purchases on Sephora.com or Sephora items purchased on third-party marketplaces; however, we are happy to exchange your new or gently used product in any of our store locations within 60 days of purchase.

If there is a discrepancy between the return policy and procedures printed on the Sephora original packing slip and the information provided above, the information provided above governs the return of your Sephora.com purchase on Sephora.com or your Sephora purchase on a third-party marketplace.

Online Purchase Return Procedures

Here are two easy ways to return your item from a Sephora.com or a third-party marketplace order*:

1. Sephora.com Returns by Mail

Click here to start or track a return

♦ Using the link above indicate which items will be returned and the reason for each return.** ♦ No packing slip is needed if the Prepaid Return Label is used. ♦ Package your return item in the manufacturer's product box and Sephora packaging (if available). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit. ♦ Print the Prepaid Return Label or request a printerless FedEx Mobile Return Code (if available) from the link above. ♦ Drop off the package at one of the specified FedEx locations.*** ♦ Track your return using the link above. ♦ You will receive an email confirmation when your return is processed.

It takes up to 30 days to process returns and credit your account or to issue an online store credit. Please note that your financial institution may take longer to reflect the transaction.

* Items purchased at Sephora stores, Buy Online Pickup in Store purchases, Same Day Delivery orders and Sephora items ordered on Instacart, Doordash or Shipt cannot be returned by mail.

** Gift Cards, certain Sephora Favorites Kits and some intimate care items are final sale and cannot be returned by mail or in store.

*** Items with specific shipping restrictions (hazmat items) are not eligible for printerless returns and must be returned via USPS. Click here for more information on hazmat items.

2. Sephora.com Returns to Store Location

Visit any free standing Sephora store to return an item purchased from Sephora.com or third-party marketplace within 60 days of purchase. Please bring any of the following: an original packing slip, Sephora.com Order or Shipping Confirmation email, the Sephora.com order on your mobile device, your Beauty Insider information. Additionally, please bring the debit or credit card you used to place your order. Purchases made on Sephora.com and in Sephora stores cannot be returned or exchanged at Sephora at Kohl’s.

Gift Returns

If you are returning a Sephora gift that you received by mail and do not want the refund to go to the purchaser, before mailing the return please call 1-877-SEPHORA (1-877-737-4672) to set-up the gift return under your account.

Your refund will be in the form of an online store credit that you can use at any time on Sephora.com. You may also call us at 1-877-SEPHORA (1-877-737-4672) to redeem your online store credit.

Sephora In-store Purchases, Buy Online and Pick Up Orders, Same-Day Delivery Orders and Instacart, Doordash & Shipt Orders

Sephora in-store purchases, Buy Online and Pick Up orders, Same Day Delivery orders and Doordash or Shipt orders of Sephora products may be returned or exchanged within 60 days, Instacart orders of Sephora products may be returned within 30 days, if the product is in new or gently used condition with a receipt or gift receipt at a store location. Purchases made on Sephora.com and in Sephora stores cannot be returned or exchanged at Sephora at Kohl’s. See the table below for information on the payment method to which your refund will be issued. If a gift receipt is presented (with the exception of Instacart), you will receive a Sephora store credit that can be used in a Sephora store only. Instacart returns will be refunded directly from Instacart to the original form of payment. Sephora in-store purchases, Buy Online and Pick Up orders, Same Day Delivery orders and Instacart, Doordash or Shipt orders cannot be returned by mail. All gift cards are final sale and no refunds will be given.

Payment method or marketplace used to make your purchase

If Sephora receives your new or gently used item within 30 days of purchase, the purchase price will be refunded to:

If Sephora receives your new or gently used item within 31 to 60 days of purchase, the purchase price will be refunded to:

Credit or debit card in a Sephora store

Your credit or debit card used to make the purchase.

A Sephora store credit that can be used at Sephora stores but is not valid for use on Sephora.com or through Customer Service.

Instacart*

Your original form of payment by Instacart.

Not accepted after 30 days of purchase. Email Instacart support at help@instacart.com or call Instacart customer support at 1-888-246-7822.

Doordash or Shipt*

A credit or debit card of your choice.

A Sephora store credit that can be used at Sephora stores but is not valid for use on Sephora.com or through Customer Service.

Klarna or Afterpay on a Buy Online and Pick Up order or a Same Day Delivery order****

A credit or debit card of your choice.

A Sephora store credit that can be used at Sephora stores but is not valid for use on Sephora.com or through Customer Service.*****

Klarna or Afterpay for a Sephora in-store purchase***

The Klarna or Afterpay credit card used to make the purchase, which is stored in either Apple Pay or Google Pay.

A Sephora store credit that can be used at Sephora stores but is not valid for use on Sephora.com or through Customer Service.^

Sephora gift card in a Sephora store, on a Buy Online and Pick order, or a Same Day Delivery order

A Sephora gift card.

A Sephora store credit that can be used at Sephora stores but is not valid for use on Sephora.com or through Customer Service.

PayPal (only available for Buy Online and Pick Up orders and Same Day Delivery orders)

A Sephora gift card.

A Sephora store credit that can be used at Sephora stores but is not valid for use on Sephora.com or through Customer Service.

Sephora online credit (only available for Buy Online and Pick Up orders and Same Day Delivery orders)

A Sephora gift card.

A Sephora store credit that can be used at Sephora stores but is not valid for use on Sephora.com or through Customer Service.

Sephora store credit in a Sephora store

A Sephora store credit that can be used at Sephora stores but is not valid for use on Sephora.com or through Customer Service.

A Sephora store credit that can be used at Sephora stores but is not valid for use on Sephora.com or through Customer Service.

Sephora store credit does not have an expiration date, cannot be redeemed for cash (unless required by law), reloaded, transferred to others, or sold and can only be used at Sephora stores (not at Sephora.com or through Customer Service). Sephora store credit will not be replaced if lost or stolen.

* We do not refund Instacart, Doordash or Shipt fees or tips to personal shoppers.

*** If you paid with Klarna or Afterpay, and Sephora receives your new or gently used item within 30 days of purchase, the purchase price will be refunded to the Klarna or Afterpay card used on the original transaction, which is stored in either Apple Pay or Google Pay. The amount and length of your payment plan will be adjusted accordingly.

**** If you paid with Klarna or Afterpay on a Buy Online and Pickup in Store order or a Same Day Delivery order, and Sephora receives your new or gently used item within 30 days of purchase, the purchase price will be refunded to a credit or debit card of your choice. This refund will NOT be applied to your Klarna or Afterpay account and you MUST continue to make payments to Klarna or Afterpay per the original agreement.

***** If you paid with Klarna in a Sephora store, on a Buy Online and Pickup in Store order or a Same Day Delivery order, and Sephora receives your new or gently used item within 31–60 days of purchase, the purchase price will be refunded to a Sephora store credit that can be used at Sephora stores but is not valid for use on sephora.com. This refund will NOT be applied to your Klarna account and you MUST continue to make payments to Klarna per the original agreement.

^ In order to receive a refund to your Klarna or Afterpay card via your Apple or Google wallet, the Klarna or Afterpay card must be selected in the Apple or Google wallet.

Beauty Insider points associated with your refund will be removed when the transaction is processed. All applicable taxes as required by law will be included.

New or gently used items returned without a receipt but found within our system will be processed according to the applicable Sephora refund and exchange policy. Any products not verifiable within our system will be ineligible for a refund, exchange, or merchandise credit.

Sephora is also happy to exchange your new or gently used Sephora in-store purchase or Instacart, Doordash or Shipt purchase of Sephora product for another product within 60 days of purchase.

All purchases made at the Mohegan Sun store with Player’s Club Points are only eligible for exchange. Exchange must be within 30 days of purchase.

Sephora at Kohl’s Returns

No purchase made from a Sephora at Kohl’s location is eligible for a return or exchange in a Sephora store. Please return your purchase to a Sephora at Kohl’s store. Purchases made on Sephora.com and in Sephora stores cannot be returned or exchanged at Sephora at Kohl’s.

See the Sephora at Kohl’s page for more information related to purchases made in Sephora at Kohl’s locations or on Kohls.com.

Buy Online orders picked up at a Kohl’s location must be returned to a Kohl’s location for a refund within 60 days. Please allow up to 10 business days for the return to be reflected on your account. Returns for orders picked up at a Kohl’s location are not eligible for return at a Sephora store or by mail or after 60 days.

Payment method used to make your Buy Online order picked up at a Kohl's location

If Kohl's receives your new or gently used item within 60 Days of purchase, the purchase price will be refunded to:

Credit or debit card

Your credit or debit card used to make the purchase.

PayPal

Your PayPal account

Klarna or Afterpay

Your Klarna or Afterpay account

Sephora gift card or Sephora online credit

An online credit that can be used at Sephora.com but is not valid for use in Sephora or Kohl's stores.

Canadian Returns

See the Canadian Returns page for more information on returns and exchanges of products purchased in Sephora Canada stores or on sephora.ca.

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