Gift Cards & eGift Cards FAQs

Gift Cards & eGift Cards FAQs

Types of Cards Ways to Buy a Sephora Gift Card or eGift Card How to check a Gift Card, eGift Card, eGift Certificate balance How to redeem a Sephora Gift Card, eGift Card or eGift Certificate How to redeem a Sephora Gift Card or eGift Card Online Redemption Limitations Adding value to an existing Gift Card, eGift Card or eGift Certificate Returning an item that was purchased by a Gift Card, eGift Card or eGift Certificate Sephora Store Credit Sephora Promotional Card Sephora U.S. Gift Card, Store Credit, and Promotional Card Terms and Conditions

Types of Cards

  • Gift Cards: physical cards that have a 16-digit gift card number and an 8-digit PIN number.

  • eGift Cards: virtual cards that have a 16-digit gift card number and an 8-digit PIN number.

  • eGift Certificates: no longer available for sale and can only be used by calling Customer Service at 1-877-Sephora. They have an 8-digit alphanumeric code (no PIN).

All Sephora Gift cards, eGift Cards and eGift Certificates should be treated like cash: they cannot be replaced if lost, stolen, altered or destroyed. Sephora Gift Cards, eGift Cards and eGift Certificates have no expiration date and cannot be redeemed or exchanged for cash (except as required by law). No fees will be charged against the unused balance of the gift cards. Please click here to view the Gift Card Terms and Conditions.

Ways to Buy a Sephora Gift Card or eGift Card

There are two ways to buy Plastic Sephora Gift Cards:

  1. Any Sephora stores or authorized retailers in the U.S. and Canada

  2. Via CashStar on Sephora.ca or the Sephora app.

Sephora eGift Cards are distributed by CashStar, Inc. There is one way to buy Sephora eGift Cards:

  • Via CashStar on Sephora.com, Sephora.ca, or the Sephora app.

Sephora will only honor Gift Cards and eGift Cards purchased through our stores, website, mobile app, and authorized retailers. We no longer sell eGift Certificates. You cannot use a Sephora Gift Card, eGift Card, or eGift Certificate to purchase Gift Cards or eGift Cards. All sales of Gift Cards and eGift Cards are non-refundable and are final.

One gift card can be purchased per online order. To purchase multiple gift cards online, please place a separate order for each. You can also visit a Sephora store to purchase multiple gift cards.

How to check my Gift Card, eGift Card or eGift Certificate

There are four ways to check your Gift Card, eGift Card, or eGift Certificate balance:

  1. Online via Desktop Computer: Sign into your Account. From the Account Information page, locate the Payments & Credits section. Enter your card number and PIN and click check to check your balance on the Gift Card.

  2. Online: Click here to view our Gift Card page at Sephora.com. Click here to check your Gift Card balance.

  3. By Phone: Call 1-888-860-7897.

  4. In Store: A Cast Member can check the balance on your Gift Card or eGift Cards (for U.S. and Canada stores) (if you have the physical card, a printout or have the eGift Card on your mobile device).

How to redeem a Sephora Gift Card, eGift Card or eGift Certificate

A Sephora Gift Card, eGift Card, or eGift Certificate should be treated like cash: they cannot be replaced if lost or stolen. Sephora Gift Cards, eGift Cards, and eGift Certificates have no expiration date, are not charged any fees against the unused balance, cannot be redeemed or exchanged for cash (except as required by law). You can use up to two Gift Cards, eGift Cards and/or eGift Certificates per online order. You can use up to ten Gift Cards, eGift Cards, and/or eGift Certificates per online order by contacting Customer Service at 1-877-SEPHORA. If the amount of the order exceeds the amount of the Gift Card, eGift Card, or eGift Certificate, an additional method of payment is required to pay for the balance of the order. If the amount of the order is less than the balance of the Gift Card, eGift Card, or eGift Certificate, the balance remains on the card for future redemption. If any online credit is available on the account, that online credit will automatically be applied first.

The daily exchange rate will determine the value of your Canadian Gift Card if used in U.S. and the value of your U.S. Gift Card if used in Canada. Gift card purchased in U.S. or Canada cannot be used in other international locations, on international websites, or via international checkout at Sephora.com.

You can redeem your Gift Cards, eGift Cards & eGift Certificates in the following locations:

Plastic Gift Card

eGift Card

eGift Certificate

Sephora.com Sephora.ca

Sephora.com Sephora.ca

You must call 1-877-SEPHORA to use your eGift Certificate in the United States only.

Sephora Mobile App

Sephora Mobile App

U.S. & Canada Sephora Stores

U.S. & Canada Sephora Stores

How to Redeem a Sephora Gift Card or eGift Card Online

Sephora Gift Cards and eGift Cards have a 16-digit gift card code, and an 8-digit PIN number. To redeem online, just follow these easy steps:

Step 1 (for plastic Gift Cards only)

Using a coin or fingernail, scratch off the foil covering the 8-digit gift card PIN number. This is located on the back of the Gift Card, in the right corner.

Step 2

On the Checkout page in the Payment section, enter your Gift Card number and PIN number.*

Step 3

Hit the “Save & Continue” button in lower right corner of the Payment area. You will see the Gift Card amount deducted from your total order on the right side of the page.

**I entered my gift card information. Why is it still asking for my credit card?***

Your Gift Card, eGift Card, or eGift Certificate may not cover the full order total, which can include sales tax, shipping fees, or the difference of the order. Gift/eGift card funds will be applied to your order total first, and any remaining amount will be covered by your credit card. On the Confirmation Order page, be sure to review the payment information and total charge of your order to confirm all details are correct.

Redemption Limitations

Up to two Gift Cards, eGift Cards and/or eGift Certificates can be used per online order. Up to ten Gift Cards, eGift Cards, and/or eGift Certificates per online order by contacting Customer Service at 1-877-SEPHORA.

Adding value to an existing Gift Card, eGift Card or eGift Certificate

Funds can only be added to an existing Gift Card by going to a Sephora retail store location if the Gift Card was purchased at a Sephora store, on our website, or on our mobile app. Value cannot be added to eGift Cards or eGift Certificates.

Returning an item that was purchased by a Gift Card, eGift Card or eGift Certificate

Items purchased by a Sephora Gift Card, eGift Card, or eGift Certificate and returned will be subject to Sephora’s Returns policy. The refund will be credited to either an online credit (if returned by mail) or another Gift Card (if returned in store). Any funds charged to a credit card will be automatically credited to the same card. If returned to a store without a receipt, and the return is accepted, merchandise store credit is issued.

Sephora Store Credit

Sephora Store Credits cannot be used online or on our mobile app at this time. They are only accepted in Sephora stores for merchandise purchases. They are typically distributed to customers by Sephora stores in exchange for merchandise returned by a customer without a receipt (or where a customer requests a Store Credit instead of a cash or credit card refund).

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Sephora Promotional Card

Promotional Cards are clearly marked “Promotional” on the face of the card and are not available for purchase. Use of the Promotional Card constitutes acceptance of these terms and conditions, which may change at any time.

> Expiration of a Promotional Card

Promotional Cards are only available for redemption during a limited promotional period. Promotional Cards expire as indicated on the face of the card, unless otherwise required by law. The expiration date can be checked at any time by calling 1-877-SEPHORA (1-877-737-4672). The Promotional Card number is needed to check the date. We recommend redeeming a Promotional Card soon after you receiving it so as not to forget.

> Redeeming a Promotional Card

U.S. Promotional Cards may be redeemed in U.S. stores, on Sephora.com, or via our mobile app in the United States for merchandise only. Purchases will be deducted from the Promotional Card until the value reaches zero. The Promotional Card may not be used or redeemed with certain promotional offers and may not be applied as payment on any account. If the amount of the purchase exceeds the value of the Promotional Card, the difference must be paid with an additional payment method. For online purchases, just shop and check out as normal. During checkout, follow the steps as indicated for Sephora Gift Cards. Only one Promotional Card is allowed per online order. Promotional Cards cannot be combined at this time.

> Reloading a Promotional Card

Promotional Card value may not be reloaded.

> Returns and Credits

The Promotional Card itself is not returnable, redeemable or exchangeable for cash, except as required by law. If returning an item that was purchased using a Promotional Card, the refund will be credited back to the account in the form of a new Promotional Card. The original expiration date will still apply.

> Checking the Balance on a Promotional Card

Check the balance by calling 1-877-SEPHORA (1-877-737-4672). The Promotional Card number is needed to check the balance.

> Lost or Stolen Promotional Cards

A Promotional Card should be treated like cash. The value of the Promotional Card will not be replaced if the Promotional Card is lost, damaged or stolen.

Card Issuer

Sephora Gift Cards, eGift Cards, eGift Certificates, Store Credits, and Promotional Cards issued in the U.S. are issued by LGCS Inc., a Florida corporation, which is the sole legal obligor to the cardholder. Neither Sephora USA, Inc. nor any of its subsidiaries or affiliates (including Sephora Beauty Canada, Inc.) other than LGCS Inc. shall be liable to a cardholder with respect to Gift Cards, eGift Cards, eGift Certificates, and Promotional Cards issued in the U.S.

Sephora Gift Cards, eGift Cards, eGift Certificates, Store Credits, and Promotional Cards issued in Canada are issued by Sephora Beauty Canada, Inc. which is the sole legal obligor to the cardholder. Neither Sephora USA, Inc. nor any of its subsidiaries or affiliates shall be liable to a cardholder with respect to Gift Cards, eGift Cards, eGift Certificates, and Promotional Cards issued in Canada.

Sephora Gift Card, Store Credit, and Promotional Card Terms and Conditions

The following Sephora Gift Card, Store Credit, and Promotional Card Terms and Conditions (“Agreement”) describes the terms and conditions that apply to use of Sephora Gift Cards, Sephora Store Credits, and Sephora Promotional Cards (collectively, “Cards”) issued in Canada. This Agreement is between you, the Cardholder, and Sephora Beauty Canada, Inc. (“Sephora”). By purchasing, accepting or using your Card, you agree to be bound by this Agreement. If you do not agree with this Agreement, do not purchase, use or accept the Card. IMPORTANT: This Agreement includes resolution of disputes by arbitration instead of in court, which may apply to you.

1. About Your Card. The Cards are issued by Sephora. Sephora is the sole legal obligor to the Cardholder. Sephora USA, Inc. and its affiliates and related entities bear no responsibility or liability for any Cards, and you hereby knowingly release Sephora USA, Inc. and its affiliates and related entities from any and all liability or claims of any nature whatsoever arising in connection with the Card. Sephora Gift Cards can be purchased at participating store locations and online at sephora.ca. Sephora Store Credits are distributed to customers by Sephora stores in exchange for merchandise returned by a customer to a store without a receipt (or where a customer requests a Store Credit instead of a cash or credit card refund). Sephora Promotional Cards are distributed to customers by Sephora, in stores or online, pursuant to various loyalty, rewards, or promotional programs. Merchandise purchased with a Card is subject to Sephora’s return policy.

2. Information and Balance Inquiries. For more information about your Card, including balance inquiries, call 1.888.860.7897. The balance you hear when inquiring over the telephone is an estimate only. In most cases, the balance is adjusted immediately when you make a purchase, but there may be occasions when the balance adjustment is delayed.

3. Expiration/Refusal to Honour. Sephora Gift Cards and Store Credits do not expire. Sephora Promotional Cards may expire depending on the particular promotion; please refer to the specific terms and conditions for your Promotional Card. Sephora reserves the right to refuse to honor any Card in the event of a disputed credit card charge, bounced check or other failure of consideration.

4. Fees. No fees, including inactivity or service fees, apply.

5. Redemption. A Sephora Gift Card is redeemable only for purchases of merchandise at participating Sephora locations in Canada, online at sephora.ca, and through the Sephora catalog and the Sephora App. A Sephora Store Credit is redeemable only for purchases of merchandise at participating Canada store locations and is not redeemable online or through the catalog or Sephora App. A Sephora Promotional Credit is redeemable only for purchases of merchandise at participating Sephora locations in Canada, online at Sephora.ca, and through the Sephora mobile application. The Cards have no cash value and may not be redeemed for cash (except as required by law) or used to purchase another Card.

6. No Refunds. No refunds are permitted with respect to Cards.

7. Lost, Damaged Or Stolen Card. The value of any lost, damaged or stolen Cards will not be replaced.

8. BINDING INDIVIDUAL ARBITRATION. (This Section does not apply to residents of Quebec.) Please read this section carefully. It may affect legal rights that you may otherwise have and may require individual final and binding arbitration of most disputes instead of resolution in court.

Arbitration is the submission of a dispute to a neutral arbitrator, instead of a judge or jury, for a final and binding decision, known as an “award.” Arbitration provides for more limited discovery than in court, is subject to limited review by courts, and the result is confidential. Each party has an opportunity to present evidence to the arbitrator in writing or through witnesses. An arbitrator can only award the same damages and relief that a court can award under the law and must honor the terms and conditions in this Agreement.

A. ARBITRATION AGREEMENT, CLASS ACTION WAIVER, PUNITIVE DAMAGES WAIVER

Subject to applicable laws, you and Sephora agree that any dispute, whether at law or equity, arising out of or relating to this Agreement or your use of the Card, regardless of the date of accrual of such dispute, shall be resolved in its entirety by individual (not classwide or collective) binding arbitration, except that you or Sephora may take claims to small claims court if they qualify for hearing by such a court.

Subject to applicable laws, you and Sephora agree that any arbitration under this Agreement will take place on an individual basis and that class, mass, consolidated or combined actions or arbitrations or proceedings as a private attorney general are not permitted. You and Sephora agree to waive the right to trial by jury.

This agreement to arbitrate extends to claims that you assert against other parties, including without limit claims against Sephora USA, Inc., and its affiliates and related entities.

This agreement to arbitrate shall survive termination of this Agreement. Notwithstanding anything to the contrary, if any part of this agreement to arbitrate is deemed invalid or inapplicable, the remainder of the agreement to arbitrate shall still be considered valid and enforceable. If any part of this agreement to arbitrate is deemed invalid or inapplicable, you and Sephora both waive, to the fullest extent allowed by law, any claims to recover punitive or exemplary damages and any right to pursue any claims on a class, mass, consolidated, or combined basis.

B. ARBITRATION PROCEDURES

Arbitration shall be conducted by JAMS in accordance with its Streamlined Arbitration Rules and Procedures (the “JAMS Rules”). The JAMS Rules and instructions for how to initiate an arbitration are available from JAMS at http://www.jamsadr.com or 1-800-352-5267. To begin an arbitration proceeding, you must serve Sephora’s registered agent for service of process c/o Blake, Cassels & Graydon LLP, 199 Bay Street Suite 4000, Commerce Court West, Toronto, ON M5L 1A9 Canada.

Payment of all filing, administration and arbitrator fees will be governed by the JAMS Rules, except that for claims of less than $1,000, you will be obligated to pay $25 and Sephora will pay all other administrative costs and fees. In addition, for claims of less than $1,000, Sephora will reimburse you for the $25 fee if the arbitrator rules in your favor. Reasonable legal (attorneys’) fees and expenses will be awarded only to the extent such allocation or award is available under applicable law.

Any arbitration will take place in or near the county where claimant resides and will be determined by a single arbitrator; provided, however, that upon request by either party, the arbitration shall be conducted via telephone to the extent permitted by the JAMS Rules. The arbitration may award on an individual basis the same damages and relief as a court (including injunctive relief). Judgment on the award may be entered in any court of competent jurisdiction.

9. Limitation Of Liability. (This Section does not apply to residents of Quebec.) SEPHORA AND ITS AFFILIATES MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO CARDS INCLUDING, WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT THAT A CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH CARD. THE LAWS OF CERTAIN JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OR CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU.

10. Changes To Agreement. (This Section does not apply to residents of Quebec.) Sephora reserves the right to change this Agreement from time to time in its discretion, which changes we may provide to you by any reasonable means, including without limitation, by posting the revised version of this Agreement at sephora.ca.

11. Fraud. Sephora reserves the right to refuse to honor a Card where Sephora suspects that the Card was obtained fraudulently.

Last Updated: December 21, 2022

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