Types of Cards Ways to Buy a Sephora Gift Card or eGift Card How to check a Gift Card, eGift Card, eGift Certificate balance How to redeem a Sephora Gift Card, eGift Card or eGift Certificate How to redeem a Sephora Gift Card or eGift Card Online Redemption Limitations Adding value to an existing Gift Card, eGift Card or eGift Certificate Returning an item that was purchased by a Gift Card, eGift Card or eGift Certificate Sephora Store Credit Sephora Promotional Card Sephora U.S. Gift Card, Store Credit, and Promotional Card Terms and Conditions
Gift Cards: physical cards that have a 16-digit gift card number and an 8-digit PIN number.
eGift Cards: virtual cards that have a 16-digit gift card number and an 8-digit PIN number.
eGift Certificates: no longer available for sale and can only be used by calling Customer Service at 1-877-Sephora. They have an 8-digit alphanumeric code (no PIN).
All Sephora Gift cards, eGift Cards and eGift Certificates should be treated like cash: they cannot be replaced if lost, stolen, altered or destroyed. Sephora Gift Cards, eGift Cards and eGift Certificates have no expiration date and cannot be redeemed or exchanged for cash (except as required by law). No fees will be charged against the unused balance of the gift cards. Please click here to view the Gift Card Terms and Conditions.
There are two ways to buy Plastic Sephora Gift Cards:
Any Sephora stores or authorized retailers in the U.S. and Canada
Via CashStar on Sephora.ca or the Sephora app.
Sephora eGift Cards are distributed by CashStar, Inc. There is one way to buy Sephora eGift Cards:
Via CashStar on Sephora.com, Sephora.ca, or the Sephora app.
Sephora will only honor Gift Cards and eGift Cards purchased through our stores, website, mobile app, and authorized retailers. We no longer sell eGift Certificates. You cannot use a Sephora Gift Card, eGift Card, or eGift Certificate to purchase Gift Cards or eGift Cards. All sales of Gift Cards and eGift Cards are non-refundable and are final.
One gift card can be purchased per online order. To purchase multiple gift cards online, please place a separate order for each. You can also visit a Sephora store to purchase multiple gift cards.
There are four ways to check your Gift Card, eGift Card, or eGift Certificate balance:
Online via Desktop Computer: Sign into your Account. From the Account Information page, locate the Payments & Credits section. Enter your card number and PIN and click check to check your balance on the Gift Card.
Online: Click here to view our Gift Card page at Sephora.com. Click here to check your Gift Card balance.
By Phone: Call 1-888-860-7897.
In Store: A Cast Member can check the balance on your Gift Card or eGift Cards (for U.S. and Canada stores) (if you have the physical card, a printout or have the eGift Card on your mobile device).
A Sephora Gift Card, eGift Card, or eGift Certificate should be treated like cash: they cannot be replaced if lost or stolen. Sephora Gift Cards, eGift Cards, and eGift Certificates have no expiration date, are not charged any fees against the unused balance, cannot be redeemed or exchanged for cash (except as required by law). You can use up to two Gift Cards, eGift Cards and/or eGift Certificates per online order. You can use up to ten Gift Cards, eGift Cards, and/or eGift Certificates per online order by contacting Customer Service at 1-877-SEPHORA. If the amount of the order exceeds the amount of the Gift Card, eGift Card, or eGift Certificate, an additional method of payment is required to pay for the balance of the order. If the amount of the order is less than the balance of the Gift Card, eGift Card, or eGift Certificate, the balance remains on the card for future redemption. If any online credit is available on the account, that online credit will automatically be applied first.
The daily exchange rate will determine the value of your Canadian Gift Card if used in U.S. and the value of your U.S. Gift Card if used in Canada. Gift card purchased in U.S. or Canada cannot be used in other international locations, on international websites, or via international checkout at Sephora.com.
You can redeem your Gift Cards, eGift Cards & eGift Certificates in the following locations:
Plastic Gift Card
You must call 1-877-SEPHORA to use your eGift Certificate in the United States only.
Sephora Mobile App
Sephora Mobile App
U.S. & Canada Sephora Stores
U.S. & Canada Sephora Stores
Sephora Gift Cards and eGift Cards have a 16-digit gift card code, and an 8-digit PIN number. To redeem online, just follow these easy steps:
Using a coin or fingernail, scratch off the foil covering the 8-digit gift card PIN number. This is located on the back of the Gift Card, in the right corner.
On the Checkout page in the Payment section, enter your Gift Card number and PIN number.*
Hit the “Save & Continue” button in lower right corner of the Payment area. You will see the Gift Card amount deducted from your total order on the right side of the page.
Your Gift Card, eGift Card, or eGift Certificate may not cover the full order total, which can include sales tax, shipping fees, or the difference of the order. Gift/eGift card funds will be applied to your order total first, and any remaining amount will be covered by your credit card. On the Confirmation Order page, be sure to review the payment information and total charge of your order to confirm all details are correct.
Up to two Gift Cards, eGift Cards and/or eGift Certificates can be used per online order. Up to ten Gift Cards, eGift Cards, and/or eGift Certificates per online order by contacting Customer Service at 1-877-SEPHORA.
Funds can only be added to an existing Gift Card by going to a Sephora retail store location if the Gift Card was purchased at a Sephora store, on our website, or on our mobile app. Value cannot be added to eGift Cards or eGift Certificates.
Items purchased by a Sephora Gift Card, eGift Card, or eGift Certificate and returned will be subject to Sephora’s Returns policy. The refund will be credited to either an online credit (if returned by mail) or another Gift Card (if returned in store). Any funds charged to a credit card will be automatically credited to the same card. If returned to a store without a receipt, and the return is accepted, merchandise store credit is issued.
Sephora Store Credits cannot be used online or on our mobile app at this time. They are only accepted in Sephora stores for merchandise purchases. They are typically distributed to customers by Sephora stores in exchange for merchandise returned by a customer without a receipt (or where a customer requests a Store Credit instead of a cash or credit card refund).