Shop Now, Pay Later

Shop Now, Pay Later FAQs

Klarna Afterpay

Klarna

How does Klarna work?

Klarna is an alternate payment method that allows you to split your purchase into 4 interest-free payments.

To use Klarna to pay for your purchase on sephora.ca, add products you love to your basket and choose Klarna at checkout. Your purchase will be split into 4 equal payments. The first payment is due when your order is shipped. The remaining three payments will be automatically charged to your debit or credit card every two weeks.

How do I sign up?

If your basket is eligible for 4 interest-free payments with Klarna on sephora.ca, the option will be presented at checkout. After confirming your phone number, you’ll be sent an SMS message to confirm your account. You’ll then set up your payment method with Klarna and accept the terms of your payment plan.

Are there requirements to use Klarna?

Yes, you’ll need:

  • A CA-issued Visa or Mastercard debit or credit card

  • To be 18+ years old

  • A CA billing address

  • An SMS-capable phone number

Which payment methods are accepted?

Klarna currently accepts Mastercard or Visa credit or debit cards. Debit cards must have the Visa or Mastercard logo. Please note, prepaid cards are not accepted.

Where can I use Klarna?

You can use Klarna on sephora.ca and the Sephora app.

I see Klarna available at checkout online, but why is the option greyed out?

All items in your cart must be eligible to qualify for Klarna. Current restrictions include:

  • Your order must be placed and shipped within Canada

  • You cannot buy a Gift Card

  • You cannot use multiple payment methods, including gift cards. Klarna must be your sole payment type

  • Your order cannot exceed $1000

What if I get declined from using Klarna?

You can use an alternate payment method to complete your purchase. To use Klarna for future orders, please reach out to Klarna’s customer service team to discuss options. You can contact them in the Klarna app or at klarna.com.

Will this affect my credit score?

No. When you sign up for Klarna, they may perform a soft credit check. This will not impact your credit score or show up as a hard inquiry on your credit report.

If the order total changes, how does that affect the 4 payments?

If your order total changes for any reason, the payments will be adjusted accordingly.

If there’s an issue with my order, do I still need to pay for it?

You do not need to pay for goods that aren’t received, or goods that are received damaged, broken, or defective. Follow Klarna’s help instructions and select “Report a Problem” in your Klarna account to pause your payments until the issue is resolved. If you’re issued a refund or order cancellation, Klarna will send an adjusted statement and payment schedule. You can check the status of your payments any time via Klarna’s site or in your Klarna app.

What if the order is cancelled, will I still be charged?*

No, you will not be charged. Please reach out to Klarna’s customer service team in the Klarna app or at klarna.com for any additional support.

How long does it take to reverse a pending authorization?

Most authorizations are reversed within 24 hours, however this is ultimately up to your financial institution.

Has Klarna received my payment?

Klarna will send an email confirmation for all completed payments. You can also call or chat live with Klarna’s customer service agents 24/7 to confirm payment.

Can I pay before the due date?

Yes. If you want to pay the next payment or full balance of your payment plan early, simply log into the Klarna app, go to the “All Orders” page, and select “Payment Options.”

What happens if I don’t pay for my order?

Klarna will automatically attempt to collect payment for your purchase from the card that you entered at checkout. You can find out when your payments will be collected in the email that you received at the time of purchase or by logging into your Klarna account. If you need extra time to make a payment, simply log into the Klarna app, go to the “All Orders” page, and select “Payment Options,” then “Extend due date.”If the automatic payment fails, Klarna will try again after seven days. If this payment also fails, Klarna will make another attempt after a further seven days (14 days after the date of the first attempt). Your credit score will not be impacted by using Klarna’s Pay in Four product even if you have failed to pay on time.

Are there late fees?

There are no interest charges and no fees with Pay later in 4. Pay later in 4 terms available here. For Quebec residents these Pay later in 4 terms are applicable.

What if I make a return?

Sephora.ca PurchasesReturn by mail:

  • If Sephora receives your new or gently used item within 30 days of purchase, the purchase price will be refunded to your Klarna account and the amount and length of your payment plan will be adjusted accordingly.

  • If Sephora receives your new or gently used item within 31–60 days of purchase, the purchase price will be refunded to an online credit that can be used at sephora.com but is not valid for use in Sephora stores. This credit will NOT be applied to your Klarna account and you MUST continue to make payments to Klarna per the original agreement.

Return in store:

  • If Sephora receives your new or gently used item within 30 days of purchase, the purchase price will be refunded to a Visa/Mastercard debit/credit card of your choice. This credit will NOT be applied to your Klarna account and you MUST continue to make payments to Klarna per the original agreement.

  • If Sephora receives your new or gently used item within 31–60 days of purchase, the purchase price will be refunded to a Sephora store credit that can be used at Sephora stores but is not valid for use on sephora.com. This credit will NOT be applied to your Klarna account and you MUST continue to make payments to Klarna per the original agreement.

We’re always here to help!

Don’t see your question here? Check out Klarna’s full FAQ page. Visit Klarna’s website here or download the app to speak with customer service. Pay later in 4 terms available here. For Quebec residents these Pay later in 4 terms are applicable.

AFTERPAY

What is Afterpay?

Afterpay is a service that allows you to shop now and pay later, always interest-free. With Afterpay, your purchase will be split into four payments, payable every two weeks.

Where can I use Afterpay?

Afterpay is available on sephora.ca and the Sephora app.

How do I use Afterpay online?

Add items to your cart and select Afterpay as your payment method at checkout. First-time customers will need to create an Afterpay account (with instant approval decision) and returning customers can simply log in to make their purchase. Please note that all items in your shopping cart must be eligible for Afterpay. A minimum purchase amount may apply, and you must meet additional eligibility requirements to qualify.

How does the payment schedule work?

You will make your first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account. You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

What products are not eligible for purchase using Afterpay?

Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay-eligible products, you will need to make two separate purchases.

How do I return or exchange an item purchased using Afterpay?

Afterpay purchases follow our standard return policy. You can return your online Afterpay purchase in store or by mail for a refund. Please check that your return or exchange meets our return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase directly to Afterpay. If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support here.

When will my items be delivered if I use Afterpay?

Afterpay orders are delivered as per our standard shipping time frame after you complete your order. Visit our shipping page for more information.

What if I can’t pay an Afterpay instalment?

If funds are not available or you otherwise do not wish to make your payment when it is due, late fees may apply. Click here for complete terms.

What happens if I make a partial return? How does that affect my payments?

Afterpay will be notified once your refund is processed. Your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth instalment payment and apply the remaining amount to your earlier payments.

Can I use Afterpay if I’m an international customer?

Afterpay is only offered to our customers who have a Canada billing address, Canada shipping address, a Canada Visa, Mastercard (credit or debit card) or American Express and a Canada mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.

Where can I find common questions about Afterpay payments?

Check out the Afterpay Payment FAQ.

Where can I learn more about Afterpay?

If you would like to know more about Afterpay, visit the Afterpay website (afterpay.com/en-CA) for a comprehensive list of FAQsTerms and Instalment Agreement, as well as Afterpay’s Privacy Policy.If you have any questions about your Afterpay account, please contact Afterpay directly via this web form, found here.

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