Same Day Unlimited FAQ

Same-Day Unlimited FAQs

What is Same-Day Unlimited?

Get free same-day deliveries every time you shop with a Same-Day Unlimited subscription. This annual subscription allows you to place an order and receive it at your desired delivery address on the same day. Orders must be placed by the local cutoff time that varies by zip code, noted on the product page, to receive by end of day.

How can I sign up?

You can visit this link to add a Same-Day Unlimited subscription to your basket, or click on Same-Day Delivery when shopping a same-day eligible product. You will be directed to a Same-Day Unlimited pop-up page where you can opt to initiate a free 30-day trial. You will automatically be charged the annual subscription fee after your trial period, unless you choose to cancel before then. If you have already used your free 30-day trial, you will have the option to begin your Same-Day Unlimited subscription on an annual renewal basis.

What happens when I cancel my Same-Day Unlimited subscription?

Regardless of whether you cancel Same-Day Unlimited subscription, you will be able to use it for the remainder of the year, until the day before subscription renewal. Keep in mind that you will not be reimbursed for SDU subscription cancellations, regardless of when you cancel. You can manage subscription settings through Beauty Insider Account Summary.

What happens when I cancel my free trial?

Your free trial will end the day that you cancel it. You can manage this in your Beauty Insider Account Summary.

When can I begin to use Same-Day Unlimited subscription?

Great news: You can use your Same-Day Unlimited subscription as soon as you sign up!

Are all products eligible for Same-Day Unlimited?

The Same-Day Unlimited subscription is valid on any products eligible for Same-Day Delivery (eligibility is based on your delivery address and nearby Sephora locations). To ensure accurate availability, enter your delivery zip code on the desired product page.

How much is Same-Day Unlimited?

An annual subscription is $59 CAD plus tax and will auto-renew each year, unless you cancel before your next renewal period begins.

Does Same-Day Unlimited include scheduled delivery?

Same-Day Unlimited does not include scheduled delivery. However, as a Same-Day Unlimited member, you’re offered a reduced rate of $3 for scheduled delivery if selected at checkout.

Can I use my Same-Day Unlimited subscription to deliver to an address other than my own?

Yes! Same-Day Unlimited is the perfect subscription to use while traveling, and to surprise family and friends with deliveries.

Will I earn Beauty Insider points on my Same-Day Unlimited subscription purchase?

Yes! You will earn 59 Beauty Insider points upon purchase of your Same-Day Unlimited subscription.

Who will deliver my order?

Your order will be delivered contact-free by a courier partner.

I signed up for a Same-Day Unlimited trial, when will I be billed?

You will be billed for your Same-Day Unlimited subscription 30 days after initiating your trial. Please find your payment start date in your Beauty Insider Account Summary. You can also view your payment start date at checkout, on your order confirmation page, and under the subscription section of your Beauty Insider Account Summary. Your subscription will auto-renew on an annual basis unless you cancel before your next payment period.

How can I update my payment information for my Same-Day Unlimited subscription?

You can access your Same-Day Unlimited subscription details under your Beauty Insider Account Summary. For easy access and management, download the Sephora App.

Which payment types are accepted to sign up for my Same-Day Unlimited subscription?

You can pay with a valid credit card. A valid credit card must be on file for your subscription to renew annually.

How can I cancel my Same-Day Unlimited subscription?

You can cancel your subscription under your Beauty Insider Account Summary. For easy access and management, download the Sephora App.

Can I get a refund for my Same-Day Unlimited subscription?

There are no refunds for Same-Day Unlimited subscription. However, you can try Same-Day Unlimited free for 30 days prior to committing to a subscription.

Is there a minimum purchase required when ordering with Same-Day Unlimited?

There is no minimum purchase required to use your Same-Day Unlimited subscription.

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