Ship To FedEx Pickup Location

Ship To FedEx Pickup Location

Frequently Asked Questions

What is a FedEx Pickup Location?

It is a safe, convenient, and efficient location you may deliver to and collect packages from near you, such as a retail outlet, pharmacy, or FedEx store.

How does it work?

Select ship to FedEx Pickup Location at checkout. Your items will be shipped to the location of your choice, and you will be notified of delivery via email. You will be asked to show a valid government-issued ID and tracking number when collecting your order.

The opening hours of the FedEx location will vary; they will be displayed when you select a pickup point.

Can someone else pick up my order?

Yes. After selecting your FedEx Location, you will be able to specify a Pickup Person. Ensure that the name appears exactly as it does on their valid government-issued ID. They will also need the tracking number of your order upon pickup at the FedEx Location.

What payment methods am I able to use to pay?

You may use any payment method available on, including credit or debit cards, gift cards, Klarna and PayPal! If you choose to use a gift card, please keep the gift card until you have picked up your order from the FedEx pickup location.

How long will the store hold my pickup order?

You have up to five days after your order has been delivered to the FedEx Pickup Location to retrieve it. Your order will be returned to Sephora if you do not pick it up within this five-day window. You will receive a refund for your order after it is received and processed at the Sephora Distribution Center— please allow up to 10 business days for the refund to be reflected on your account.

Can I return my items at a FedEx Pickup Location?

Packages with FedEx shipping labels already attached can be dropped off at a FedEx location. To create a free return label, click the link to start a return on the Order Details page, or see our Returns & Exchanges page for more information.

How can I track my package?

You can track your order any time after it is placed here.

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