Third Party Delivery FAQ

Third Party Delivery FAQs

DoorDash

What is DoorDash?

DoorDash is a same-day delivery service that brings Sephora orders from the store to your door in as little as one hour in most Canada locations.

How do I use DoorDash?

Visit doordash.com/business/sephora-canada-11279452/, or download the DoorDash app on your mobile device. Hot tip: Chase Sapphire credit cardholders get a free DashPass subscription.

Which products can I buy on DoorDash?

DoorDash can deliver almost anything available at your local Sephora. You can use the search function to make sure your favorites are in stock.

Can I earn points on my purchase?

Yes! Be sure to link your Sephora Beauty Insider email at checkout to automatically earn Beauty Insider points on your purchases. Simply click on the Beauty Insider icon on the top right-hand corner of the Sephora storefront on DoorDash, and you will be prompted to enter your email linked to your Beauty Insider account.

Can I return a Sephora purchase I made through DoorDash?

Yes. Sephora accepts returns on new or gently used items at a Sephora store. Sephora is unable to accept DoorDash returns by mail. See Sephora’s returns policy for more information.

Instacart

What is Instacart?

Instacart is a same-day delivery service that brings Sephora orders from the store to your door in as little as one hour in most Canada locations.

How do I use Instacart?

Visit sephora.instacart.ca or download the Instacart app on your mobile device. Hot tip: New members get free delivery.

Can I earn points on my purchases?

Yes! Be sure to add link your Sephora Beauty Insider email at checkout to automatically earn Beauty Insider points on your purchases. If you are not yet a Beauty Insider, you can sign up at checkout when you make a Sephora purchase on Instacart or go to your Account Settings under the Loyalty card section.

Which products can I buy on Instacart?

Yes! Be sure to link your Sephora Beauty Insider email to automatically earn Beauty Insider points on your purchases. You can also sign up as a new Beauty Insider on Instacart to earn points, if you do not already have a Beauty Insider account with Sephora.

Can I return a Sephora purchase I made through Instacart?

Yes. Sephora accepts returns on new or gently used items at a Sephora store. Sephora is unable to accept Instacart returns by mail. See Sephora’s returns policy for more information.

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