Paze FAQs

PazeSM

Paze is an online checkout solution that supports eligible credit and debit cards issued from participating banks and credit unions. With Paze, customers can check out online without having to enter or directly share their actual card numbers. For more information, visit Paze’s website here.

How Does Paze Work:

Paze is an online checkout solution that allows customers with eligible credit and debit cards issued from participating banks and credit unions to check out online without having to enter or share actual card numbers. When checking out using Paze, customers will be prompted to enter their mobile number. This will be the mobile number associated with a customer’s Paze wallet, which is the number matching the mobile number provided by one or more of the customer’s participating financial institutions. Customers will receive a one-time passcode and after entering the correct passcode their eligible Paze credit and debit cards will appear. Customers will be prompted to select from among their eligible credit and debit cards in their Paze Wallet and they may be asked to enter the CVV/CVC for the card they select. When customers click “Pay Now” within the Paze pop-up window they will be directed to the Sephora order confirmation page.

How do I sign up?

You don’t need to sign up for Paze or download a separate app.

Are there requirements to use Paze?

Customers with enrolled eligible cards from participating financial institutions who are U.S. residents and are at least 18 years of age are eligible to use Paze.

Currently, to use Paze at , you will need to be signed into a Beauty Insider account. Your Beauty Insider email must also match the email associated with your participating financial institution to see Paze as a checkout option.

Checking out with Paze using guest checkout will be coming soon!

Which financial institutions support Paze?

Paze may be used with eligible credit and debit cards issued by participating banks and credit unions. This currently includes Bank of America, Capital One, Chase, PNC, Truist, U.S. Bank, Elan, and Wells Fargo. Paze will be adding more banks and credit unions in the future.

Where can I use Paze?

Beauty Insiders can use Paze online at Sephora.com on desktop or mobile web. Paze is not available for checkout in Sephora stores and is not currently available in the Sephora mobile app.

What if I make a return?

Sephora.com Purchases Return by mail:

  • If Sephora receives your new or gently used item within 30 days of purchase, the purchase price will be refunded to the credit or debit card used during Paze checkout.

  • If Sephora receives your new or gently used item within 31–60 days of purchase, the purchase price will be refunded to an online credit that can be used at sephora.com but is not valid for use in Sephora stores.

Return in store:

  • If Sephora receives your new or gently used item within 30 days of purchase, the purchase price will be refunded to the credit or debit card used during Paze checkout.

  • If Sephora receives your new or gently used item within 31–60 days of purchase, the purchase price will be refunded to a Sephora store credit that can be used at Sephora stores but is not valid for use on sephora.com.

What products are not eligible for purchase using Paze?

Gift cards are not available for purchase with Paze. In order to purchase gift card(s), you must do so in a separate transaction from Paze-eligible items. Subscription charges or services bookings are also not available for purchase with Paze.

Don’t see Paze at Checkout?

It’s possible you may not see Paze at checkout for the following reasons:

  • Don’t have an account with a participating financial institution (Bank of America, Capital One, Chase, PNC, Truist, U.S Bank, Elan, or Wells Fargo)

  • Have an account with a participating financial institution but do not have any enrolled cards; check with your financial institution for details regarding eligible card enrollment

  • Are not logged into a Beauty Insider account; currently Paze is not available for Guest Checkout

  • Beauty Insider email address used to login to Sephora does not match an email address associated with your participating financial institution

  • Are not using desktop or mobile web; Paze is not currently available on the Sephora app

  • Paze has recently been activated for an eligible card/cards; we recommend logging out and logging back in to your Beauty Insider account

Orders & Returns