Last Updated: March 14, 2024
PLEASE READ THESE TERMS & CONDITIONS CAREFULLY BEFORE COMPLETING A PURCHASE FOR THE SEPHORA SAME-DAY UNLIMITED AUTO-RENEWING SUBSCRIPTION SERVICE. IF YOU SIGN UP FOR SEPHORA SAME-DAY UNLIMITED, YOU MUST EXPRESSLY ACCEPT THESE TERMS & CONDITIONS, WHICH CONTAIN A WAIVER OF CLASS-ACTION AND JURY TRIAL RIGHTS, AND LIABILITY LIMITATIONS, AS DETAILED BELOW.
The following terms and conditions (“Terms”) apply to your participation in the Sephora Same-Day Unlimited Subscription (“SDU”). These Terms are between you and Sephora USA, Inc. and/or its affiliates, including Sephora Beauty Canada, Inc., if you are in Canada (“Sephora”, “we”, or “us”), and govern our respective rights and obligations. These Terms, together with any additional applicable terms and conditions related to any promotional offers provided to you for use with the SDU program, constitute the entire agreement between you and Sephora related to your SDU program membership.
Please note that your use of the Sephora website is also governed by other terms and conditions, including Sephora’s Terms of Use and our Privacy Policy as well as any other applicable terms, conditions, limitations, and requirements posted on the Sephora.com website from time to time.
Sephora reserves the right to change or modify any of the terms and conditions contained in the Same-Day Unlimited Subscription Terms & Conditions, Guidelines and Rules from time to time at any time, without notice, and in its sole discretion. If Sephora decides to change these Same-Day Unlimited Subscription Terms & Conditions, Sephora will post a new version on the Sites and update the date set forth above. ANY CHANGES OR MODIFICATIONS TO THESE SAME-DAY UNLIMITED SUBSCIPTION TERMS & CONDITIONS, GUIDELINES OR RULES WILL BE EFFECTIVE UPON POSTING OF THE REVISIONS. THE UPDATED SAME-DAY UNLIMITED SUBSCIPTION TERMS & CONDITIONS WILL REPLACE THE PRIOR VERSION AND ARE APPLICABLE TO ANY FUTURE DISPUTES BETWEEN THE PARTIES, REGARDLESS OF WHEN THE DISPUTED INTERACTIONS AROSE.
Enrollment in SDU is only open to Sephora Beauty Insider members; if you are not a Sephora Beauty Insider member, go here to join, which is free.
Membership in the SDU program entitles members to free unlimited same-day shipping and other discounted shipping benefits on select ship options, such as same-day shipping within a selected delivery window. Availability of free or discounted shipping benefits depends on inventory availability, order deadlines, and in some cases the shipping address. The SDU program uses the terms same-day and scheduled delivery. These terms are defined as follows:
• Same-day delivery means free shipping with delivery by end of day local time if your order is placed by your local store’s order cutoff time.
• Scheduled delivery means delivery on the same day within a specific delivery window for an additional charge.
• Product availability will affect when the product is shipped and thus affect the timing of delivery.
• Same-day and scheduled delivery apply to business days and not to weekends or holidays. Saturday and Sunday delivery may be available for certain locations.
• Delivery of products within the estimated transit time or by the estimated delivery date may be impacted by circumstances outside of our reasonable control.
SDU membership benefits are limited to certain products sold by Sephora on the Sephora.com U.S. and Canada website. The SDU program does not affect special product, order, handling fees, and/or taxes that may apply. Changing or combining orders, or changing your shipping address, speed, or preferences might affect eligibility of the shipment for inclusion in the SDU program. Certain products may not be entitled to SDU program shipping benefits because of their size, weight, and other shipping requirements, or other limits imposed at our discretion.
Some other restrictions apply: SDU delivery is only available in the contiguous U.S. and Canada. It excludes Alaska, Hawaii, Puerto Rico, P.O. Boxes, APO/FPO addresses.
The SDU FAQs provide additional information about eligible items, delivery cost, delivery speed, and delivery destinations.
• Sephora may accept, refuse or terminate membership in the SDU program at our sole discretion. • You may not transfer or assign your SDU membership or any SDU program benefits. • SDU program benefits cannot be used to ship products purchased for the purpose of resale to others. • Sephora may in its sole discretion add or remove SDU membership benefits during promotions or other high traffic shipping periods with notice to you.
The annual membership fee for a subscription to the SDU program is $49.00 US / $59 CAN. By enrolling in the SDU program, you authorize Sephora to charge the annual membership fee to the payment method we have on file. Sephora may offer different membership terms to different clients, and the fees for membership may vary. THE SDU MEMBERSHIP FEE IS NON-REFUNDABLE EXCEPT AS EXPRESSLY SET FORTH BELOW. Taxes may apply on either or both of the membership fee and the free or reduced shipping charges for SDU program shipments. At the time of your membership subscription renewal, we may increase the annual fee in our sole discretion with notice to you. If you do not want to accept the increased annual membership fee, you may cancel the renewal of your SDU subscription.
THE SDU MEMBERSHIP FEE IS PRE-PAID IN FULL ON AN ANNUAL BASIS, AND IS NON-REFUNDABLE ONCE PAID. THERE IS NO PRO-RATA REFUND IF THE MEMBERSHIP IS CANCELLED PRIOR TO THE END OF THE TERM EXCEPT IF OFFERED IN OUR SOLE DISCRETION.
IMPORTANT: YOUR SUBSCRIPTION TO SEPHORA SDU AUTOMATICALLY RENEWS UNLESS YOU CANCEL IN A TIMELY MANNER.
We may provide promotional offers that include access to the SDU program without charge or at a reduced cost for a limited period of time (”Promotional Periods”) to new users and certain former subscribers at its sole discretion, but it is under no obligation to do so and Promotional Periods may not be available at all times or to all consumers. If we provide you with a Promotional Offer, you must provide valid payment method information to us in order to use SDU during the Promotional Period. We may place a temporary charge in a nominal amount on your payment method to ensure the validity of the payment method, but the temporary charge will be removed promptly. If you do not cancel by the last day of your Promotional Period, you authorize Sephora to begin your annual paid subscription and automatically charge your payment method for your annual subscription, at the end of your Promotional Period. If you wish to avoid charges to your payment method, you must cancel before the Promotional Period ends.
If you purchase a SDU membership, your membership will automatically renew annually beginning 12 months after the date of your initial paid enrollment (your “Renewal Date”) unless you notify us that you wish to cancel prior to your Renewal Date. YOU MUST AFFIRMATIVELY CANCEL YOUR MEMBERSHIP BEFORE YOUR RENEWAL DATE OR YOUR MEMBERSHIP WILL AUTOMATICALLY RENEW. You will receive an email from Sephora (sent to the email address we have on file) at least thirty (30) days prior to your Renewal Date reminding you of your right to cancel and advising you of any changes to these Terms.
IF YOU HAVE PROVIDED US WITH A VALID CREDIT CARD NUMBER OR AN ALTERNATE PAYMENT METHOD SAVED IN YOUR SEPHORA ACCOUNT AND YOU HAVE NOT CANCELLED YOUR MEMBERSHIP BY YOUR RENEWAL DATE, YOUR SDU SUBSCRIPTION WILL BE AUTOMATICALLY PROCESSED ON OR SHORTLY AFTER YOUR RENEWAL DATE AND THE CARD OR APPLICABLE PAYMENT METHOD YOU PROVIDED TO US AT THE TIME OF YOUR INITIAL PURCHASE AND ENROLLMENT IN OUR PROGRAM WILL BE CHARGED THE APPLICABLE SUBSCRIPTION FEE, AND YOU HEREBY AUTHORIZE US TO CHARGE SUCH AMOUNT TO YOUR PAYMENT METHOD.
IF YOU WISH TO CANCEL YOUR SDU SUBSCRIPTION, you may cancel at any time before your Renewal Date by calling 1-877-SEPHORA, by sending an email to customerservice@sephora.com or by going to the My Account page and selecting to cancel SDU auto renewal. If you cancel, you will not be charged on your Renewal Date but your membership will continue until your Renewal Date.
We may, in our sole discretion, change the SDU program’s benefits, eligibility for membership, or any other feature of the SDU program. Any material change to the SDU program will be posted on the Sephora.com website and sent to you before your membership auto-renews. YOUR CONTINUED MEMBERSHIP FOLLOWING SUCH CHANGES CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR MEMBERSHIP.
We may terminate or suspend your SDU membership in our sole discretion for any reason without notice. We will not give a refund for termination related to conduct that we determine, in our discretion, violates these Terms or any applicable law, involves fraud or misuse of the SDU program, or is harmful to our interests or to another user. Our failure to insist upon or enforce strict compliance with these Terms will not constitute a waiver of any of our rights.
IN ADDITION TO OTHER LIMITATIONS AND EXCLUSIONS IN Sephora’s Terms of Use, WE OR OUR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUBSIDIARIES, JOINT VENTURES, THIRD-PARTY SERVICE PROVIDERS OR OTHER REPRESENTATIVES SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, ARISING OUT OF OR RELATED TO THE SDU PROGRAM OR YOUR SDU MEMBERSHIP. OUR TOTAL LIABILITY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL NOT EXCEED THE LAST ANNUAL MEMBERSHIP FEE YOU PAID. THESE EXCLUSIONS AND LIMITATIONS OF LIABILITY WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND WILL SURVIVE CANCELLATION OR TERMINATION OF YOUR SDU MEMBERSHIP. CERTAIN STATE LAWS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS. This provision does not apply to New Jersey residents.
If a dispute should arise between you and Sephora, we want to provide you with a resolution that is efficient and cost effective by using our customer service team. Almost all customer service disputes can be resolved to the customer’s satisfaction by using our customer service, reachable by calling 1-877-SEPHORA or by sending an email to customerservice@sephora.com.
If your dispute cannot be resolved using our customer service team, these Terms describe how we shall proceed with the resolution of the dispute.
TO THE EXTENT PERMITTED BY APPLICABLE LAWS, YOU AND SEPHORA AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SEPHORA SDU PROGRAM MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED. The preceding sentence does not apply to New Jersey residents.
IF YOU ARE A U.S. RESIDENT (EXCLUDING RESIDENTS OF NEW JERSEY), YOU ALSO AGREE TO THE FOLLOWING PROVISIONS:
PLEASE READ THIS SECTION CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION AND TO HAVE A TRIAL IN FRONT OF A JURY
NO CLASS ACTIONS: EACH PARTY HEREBY KNOWINGLY, VOLUNTARILY, AND INTENTIONALLY WAIVES ITS RIGHT TO PARTICIPATE IN A CLASS OR COLLECTIVE ACTION AGAINST THE OTHER PARTY IN ANY DISPUTE OR PROCEEDING (WHETHER BASED ON CONTRACT, STATUTE, TORT, OR ANY OTHER THEORY). ALL CLAIMS MUST BE BROUGHT SOLELY IN A PARTY'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, CONSOLIDATED ACTION, REPRESENTATIVE ACTION OR PROCEEDING.
WAIVER OF JURY TRIAL: EACH PARTY HEREBY KNOWINGLY, VOLUNTARILY, AND INTENTIONALLY WAIVES, TO THE FULLEST EXTENT PERMITTED BY LAW, ANY AND ALL RIGHTS THEY MAY HAVE (INCLUDING BUT NOT LIMITED TO, THEIR CONSTITUTIONAL OR STATUTORY RIGHT TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JURY) TO A TRIAL BY JURY IN ANY LEGAL PROCEEDING FOR ANY DISPUTES WHATSOEVER BETWEEN THE PARTIES, INCLUDING BUT NOT LIMITED TO, DISPUTES IN ANY WAY ARISING OUT OF OR RELATING TO THESE TERMS OR THE RELATIONSHIP OF THE PARTIES (WHETHER BASED ON CONTRACT, STATUTE, TORT, OR ANY OTHER THEORY).
These Terms shall be governed by and construed in accordance with the laws of the State of California, excluding its conflict of law rules. You further expressly consent and agree to submit to the exclusive jurisdiction and venue of a court of competent jurisdiction located in San Francisco County, California.
The provisions of these Terms are intended to be interpreted in a manner which makes them valid, legal, and enforceable. In the event any provision is found to be partially or wholly invalid, illegal or unenforceable, such provision shall be modified or restricted to the extent and in the manner necessary to render it valid, legal, and enforceable. It is expressly understood and agreed between the parties that such modification or restriction may be accomplished unilaterally by Sephora, or alternatively, by a court of law. If such provisions cannot under any circumstances be so modified or restricted, they shall be excised from the Terms without affecting the validity, legality or enforceability of any of the remaining provisions.